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A framework for AI-powered service innovation capability: Review and agenda for future research

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  1. Jia, Fu & Guo, Jiguang & Nazrul, Asif & Chen, Lujie & Islam, Nazrul, 2026. "Platformization in operations and supply chain management: A bibliometric-systematic literature review with content analyses," Technovation, Elsevier, vol. 149(C).
  2. Yang Haodong & Liu Jialin & Wang Gaofeng, 2025. "Knowledge Innovation Effect of University Computing Power in China: Evidence from the top500 Supercomputers," Research in Higher Education, Springer;Association for Institutional Research, vol. 66(1), pages 1-30, February.
  3. Shore, Adam & Tiwari, Manisha & Tandon, Priyanka & Foropon, Cyril, 2024. "Building entrepreneurial resilience during crisis using generative AI: An empirical study on SMEs," Technovation, Elsevier, vol. 135(C).
  4. Rana, Nripendra P. & Pillai, Rajasshrie & Sivathanu, Brijesh & Malik, Nishtha, 2024. "Assessing the nexus of Generative AI adoption, ethical considerations and organizational performance," Technovation, Elsevier, vol. 135(C).
  5. Chan, Hau-Ling & Choi, Tsan-Ming, 2025. "Using generative artificial intelligence (GenAI) in marketing: Development and practices," Journal of Business Research, Elsevier, vol. 191(C).
  6. Meyer, Lea Mareen & Stead, Susan & Salge, Torsten Oliver & Antons, David, 2024. "Artificial intelligence in acute care: A systematic review, conceptual synthesis, and research agenda," Technological Forecasting and Social Change, Elsevier, vol. 206(C).
  7. Yao, Yangyang & Cai, Wanhuan & Zhou, Zhongsheng & Zheng, Yifan, 2024. "Integration of manufacturing and services: Examining its effect on resource allocation and manufacturing labor productivity," International Review of Financial Analysis, Elsevier, vol. 96(PB).
  8. Sachan, Swati & Almaghrabi, Fatima & Yang, Jian-Bo & Xu, Dong-Ling, 2024. "Human-AI collaboration to mitigate decision noise in financial underwriting: A study on FinTech innovation in a lending firm," International Review of Financial Analysis, Elsevier, vol. 93(C).
  9. Pedota, Mattia & Cicala, Francesco & Basti, Alessio, 2024. "A Wild Mind with a Disciplined Eye: Unleashing Human-GenAI Creativity Through Simulated Entity Elicitation," OSF Preprints 3bn95, Center for Open Science.
  10. Mengze Zheng & Te Li & Jing Ye, 2025. "The Confluence of AI and Big Data Analytics in Industry 4.0: Fostering Sustainable Strategic Development," Journal of the Knowledge Economy, Springer;Portland International Center for Management of Engineering and Technology (PICMET), vol. 16(1), pages 5479-5515, March.
  11. Jiaxuan Li & Mingxing Han & Qinjian Yuan, 2026. "When AI pushes back: The impact of AI dissent on user knowledge innovation in online knowledge communities," Electronic Markets, Springer;IIM University of St. Gallen, vol. 36(1), pages 1-18, December.
  12. repec:osf:osfxxx:3bn95_v1 is not listed on IDEAS
  13. Li, Yu & Zhong, Huiyi & Tong, Qiye, 2024. "Artificial intelligence, dynamic capabilities, and corporate financial asset allocation," International Review of Financial Analysis, Elsevier, vol. 96(PB).
  14. Song, Yanwu & Niu, Niu & Song, Xinyi & Zhang, Bin, 2024. "Decoding the influence of servitization on green transformation in manufacturing firms: The moderating effect of artificial intelligence," Energy Economics, Elsevier, vol. 139(C).
  15. Pedota, Mattia & Cicala, Francesco & Basti, Alessio, 2025. "Human agents, generative AI, and innovation: A formal model of hybrid creative process," Technovation, Elsevier, vol. 148(C).
  16. Irina HANGANU & Marian SOCOLIUC & Mihaela Ionela SOCOLIUC, 2024. "Predicting The Influence Of Disruptive Technologies On Financial Performance - A Bibliometric Analysis," European Journal of Accounting, Finance & Business, "Stefan cel Mare" University of Suceava, Romania - Faculty of Economics and Public Administration, West University of Timisoara, Romania - Faculty of Economics and Business Administration, vol. 12(2), pages 153-161, February.
  17. Hung, Chih-Lung & Wu, Jen-Her & Chiang, Po-Chuen & Li, Qi & Chen, Yi-Cheng, 2025. "Factors driving user behavior and value creation with text-to-image generative artificial intelligence (AI): A systems theory perspective," Technology in Society, Elsevier, vol. 83(C).
  18. Jose Arias-Pérez & Juan Vélez-Jaramillo & Daniela Callegaro-de-Menezes, 2026. "Leveraging Artificial Intelligence Capability and Open Innovation to Optimize Agility: Is Generative AI Outmatching Human Expertise?," Journal of the Knowledge Economy, Springer;Portland International Center for Management of Engineering and Technology (PICMET), vol. 17(2), pages 3635-3662, April.
  19. Lucio M. Peçanha & João J. Ferreira, 2025. "Sustainable strategies and circular economy ecosystems: A literature review and future research agenda," Business Strategy and the Environment, Wiley Blackwell, vol. 34(1), pages 1440-1459, January.
  20. Gao, Yang & Liu, Siqiang & Yang, Lu, 2025. "Artificial intelligence and innovation capability: A dynamic capabilities perspective," International Review of Economics & Finance, Elsevier, vol. 98(C).
  21. Samer Elhajjar & Omar S. Itani, 2025. "AI washing: A conceptual exploration," AMS Review, Springer;Academy of Marketing Science, vol. 15(3), pages 519-538, December.
  22. Kingsley Ofosu-Ampong & Julius Adu-Ntim, 2025. "Transformational Leadership, AI Competitiveness, and Project Performance: A Moderation Analysis," International Journal of Global Business and Competitiveness, Springer, vol. 20(2), pages 67-79, December.
  23. Jun Zhan & Shun Zhang & Silvana Trimi, 2023. "The contingent impacts of dynamic service innovation capabilities on firm performance," Service Business, Springer;Pan-Pacific Business Association, vol. 17(4), pages 819-849, December.
  24. Modgil, Sachin & Gupta, Shivam & Kar, Arpan Kumar & Tuunanen, Tuure, 2025. "How could Generative AI support and add value to non-technology companies – A qualitative study," Technovation, Elsevier, vol. 139(C).
  25. Talaei-Khoei, Amir & Yang, Alan T. & Masialeti, Masialeti, 2024. "How does incorporating ChatGPT within a firm reinforce agility-mediated performance? The moderating role of innovation infusion and firms’ ethical identity," Technovation, Elsevier, vol. 132(C).
  26. Anushka Goel & Geeta Raut & Asmita Sharma & Udita Taneja, 2024. "Artificial Intelligence and Sustainable Business: A Review," South Asian Journal of Business and Management Cases, , vol. 13(3), pages 340-365, December.
  27. Do Khac, Lilian Tai & Leyer, Michael, 2026. "Towards an integrative model of organizational human-AI collaboration: A semi-systematic review of the current state of the art," Technology in Society, Elsevier, vol. 84(C).
  28. Roy, Sanjit K. & Singh, Gaganpreet & Hollebeek, Linda D. & Shabnam, Saadia & Japutra, Arnold & van Doorn, Sebastian & Ray, Subhasis & Appio, Francesco Paolo, 2024. "Smart service value: Conceptualization, scale development, and validation in the retailing context," Technovation, Elsevier, vol. 137(C).
  29. Sebo Boerma & Maarten de Laat & Marjan Vermeulen, 2025. "The relationship between organisational agility and informal learning," Management Review Quarterly, Springer, vol. 75(4), pages 3327-3356, December.
  30. Ritala, Paavo & Aaltonen, Päivi & Ruokonen, Mika & Nemeh, Andre, 2024. "Developing industrial AI capabilities: An organisational learning perspective," Technovation, Elsevier, vol. 138(C).
  31. Chakraborty, Debarun & Troise, Ciro & Bresciani, Stefano, 2025. "Exploring consumer intentions to continue: Integrating task technology fit and social technology fit in generative AI based shopping platforms," Technovation, Elsevier, vol. 142(C).
  32. Feng Ji & Yonghua Zhou & Hongjian Zhang & Guiqing Cheng & Qubo Luo, 2025. "Navigating the Digital Odyssey: AI-Driven Business Models in Industry 4.0," Journal of the Knowledge Economy, Springer;Portland International Center for Management of Engineering and Technology (PICMET), vol. 16(1), pages 5714-5757, March.
  33. Gong, Cheng & Ribiere, Vincent, 2025. "Organizational agility unleashed: Tapping intellectual capital for digital transformation effectiveness," Technovation, Elsevier, vol. 147(C).
  34. Bağci, Rıfgı Buğra & Poyraz, Mehmet Zahid & Gölgeci̇, İsmail, 2026. "Harnessing customer demands for service innovation in business-to-business sales: Evidence from the Turkish HVAC industry," Technovation, Elsevier, vol. 149(C).
  35. Wang, Shaofeng & Zhang, Hao, 2025. "Generative artificial intelligence and internationalization green innovation: Roles of supply chain innovations and AI regulation for SMEs," Technology in Society, Elsevier, vol. 82(C).
  36. Alwakid, Wafa Naif & Dahri, Nisar Ahmed, 2025. "Harnessing AI capabilities and green entrepreneurial orientation for sustainable SME performance using SEM analysis approach," Technology in Society, Elsevier, vol. 83(C).
  37. Figueiredo, Marco & Ferreira, João J. & Vrontis, Demetris, 2024. "Perspectives on dynamic capabilities and ambidexterity in born-global companies: Theoretical framing, review and research agenda," Journal of International Management, Elsevier, vol. 30(1).
  38. Ming, Xin & Wang, Qiang & Liu, Yan, 2025. "The performance implications of R&D collaborations on artificial intelligence," Technovation, Elsevier, vol. 145(C).
  39. Arwa Mohammed Asiri & Sabah Abdullah Al-Somali & Rozan Omar Maghrabi, 2024. "The Integration of Sustainable Technology and Big Data Analytics in Saudi Arabian SMEs: A Path to Improved Business Performance," Sustainability, MDPI, vol. 16(8), pages 1-28, April.
  40. Mangiò, Federico & Pedeliento, Giuseppe & Wassler, Philipp & Williams, Nigel, 2025. "Discursively negotiating AI: A social representation theory approach to LLM-based chatbots," Technological Forecasting and Social Change, Elsevier, vol. 221(C).
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