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Online and offline retailing: What we know and directions for future research

Citations

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Cited by:

  1. Gilboa, Shaked & Vilnai-Yavetz, Iris & Mitchell, Vince, 2024. "Shopping mall detachment: Why do some consumers avoid malls?," Journal of Retailing and Consumer Services, Elsevier, vol. 78(C).
  2. K. E. Aksenov, 2023. "Impact of Digital Transformation on the Spatial Organization of Nonfood Retail in a Russian City," Regional Research of Russia, Springer, vol. 13(3), pages 524-533, September.
  3. Rui Hou & Yizhen Lu & Zhibin Zheng & Weijian Li, 2026. "Introducing AR or not? Interplay between online marketplace platform and seller with product returns," Electronic Commerce Research, Springer, vol. 26(2), pages 1179-1215, April.
  4. Gilboa, Shaked & Vilnai-Yavetz, Iris & Mitchell, Vince, 2025. "Revitalizing retail: The roles of functionality and recreation in shaping mall experiences in a changing retail era," Journal of Retailing and Consumer Services, Elsevier, vol. 84(C).
  5. Duong, Nam Tien, 2026. "Does sustainability knowledge deepen emotional bonds? A study of creative branding in social commerce," Journal of Retailing and Consumer Services, Elsevier, vol. 89(PA).
  6. Lin, Xiaogang & Huang, Hailing & Sun, Cuiying & Zhang, Xiong, 2025. "Interplay between manufacturers’ blockchain adoption strategy and retailers’ online channel introduction strategy in the presence of counterfeits," Technological Forecasting and Social Change, Elsevier, vol. 218(C).
  7. Masuch, Simon & Landwehr, Jan R. & Flath, Christoph M. & Thiesse, Frédéric, 2024. "The faster, the better? The impact of short delivery times on product returns in online retailing," Journal of Retailing, Elsevier, vol. 100(3), pages 475-485.
  8. Scholdra, Thomas P. & Wichmann, Julian R.K. & Reinartz, Werner J., 2023. "Reimagining personalization in the physical store," Journal of Retailing, Elsevier, vol. 99(4), pages 563-579.
  9. Wang, Jun & Hou, Pengwen & Peng, Shuxia & Yuan, Nan, 2024. "Contracting and advertising for e-commerce platforms with private-effectiveness information," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 192(C).
  10. Wang, Jixiao & Wang, Chong, 2024. "Understanding shoppers’ cross-channel analysis of influencing factors of online and offline channels: Evidence from clothing product," Journal of Retailing and Consumer Services, Elsevier, vol. 81(C).
  11. Ratchford, Brian & Soysal, Gonca & Zentner, Alejandro, 2023. "Multichannel customer purchase behavior and long tail effects in the fashion goods market," Journal of Retailing, Elsevier, vol. 99(1), pages 46-65.
  12. Zhang, Kun & Dai, Yue & Cai, Gangshu (George), 2025. "Unifying or discriminating: Competitive pricing strategies for multi-channel retailers," Journal of Retailing, Elsevier, vol. 101(3), pages 454-472.
  13. Liu, Jiqiong & Yuan, Rui & Feng, Shuai, 2023. "Whether to offer return-freight insurance or open a physical showroom: A strategic analysis of an online retailer’s decisions," Journal of Retailing and Consumer Services, Elsevier, vol. 75(C).
  14. Sai Chand Chintala & Jūra Liaukonytė & Nathan Yang, 2024. "Browsing the Aisles or Browsing the App? How Online Grocery Shopping is Changing What We Buy," Marketing Science, INFORMS, vol. 43(3), pages 506-522, May.
  15. Myriam Quinones & Ana M. Díaz-Martín & Mónica Gómez-Suárez, 2023. "Retail technologies that enhance the customer experience: a practitioner-centred approach," Humanities and Social Sciences Communications, Palgrave Macmillan, vol. 10(1), pages 1-8, December.
  16. Kim, Nayeong & Lee, Dongmin & Cho, Seonghwan & Moon, Junghoon, 2023. "The effect of exclusive distribution on the sales of ready-made meals in online retail," Journal of Retailing and Consumer Services, Elsevier, vol. 75(C).
  17. Ha, Jaehyun, 2025. "From online deliveries to travel behavior: Socioeconomic insights from 2009, 2017, and 2022," Transport Policy, Elsevier, vol. 168(C), pages 15-26.
  18. Nibha Bharti & Sugandha Huria & Ashley Jose & Kanika Pathania, 2022. "E-Commerce, and the Indian Retail and Manufacturing Sectors - An Empirical Analysis with a Special Focus on Organised Sector MSMEs," Working Papers 2263, Indian Institute of Foreign Trade.
  19. Datta, Alotosh & Sarkar, Biswajit & Dey, Bikash Koli & Sangal, Isha & Yang, Liu & Fan, Shu-Kai S. & Sardar, Suman Kalyan & Thangavelu, Lakshmi, 2024. "The impact of sales effort on a dual-channel dynamical system under a price-sensitive stochastic demand," Journal of Retailing and Consumer Services, Elsevier, vol. 76(C).
  20. Rosengren, Sara & Campbell, Colin & Rapp Farrell, Justine, 2024. "Tricks of the trade: Understanding and utilizing influencer tactics to improve retailer performance," Journal of Retailing and Consumer Services, Elsevier, vol. 79(C).
  21. Huang, Jian & Qin, Xuelian & Tian, Lin & Wei, Hang, 2024. "The optimal product-line selling mode in online platforms," Journal of Retailing, Elsevier, vol. 100(3), pages 486-505.
  22. Aman Sharma & Bhuvanesh Kumar Sharma & Soumya Soni & Soumita Kundu, 2026. "Multisensory engagement: The impact of digital marketing stimuli on in-store shopping experience and repurchase intentions," SN Business & Economics, Springer, vol. 6(2), pages 1-31, February.
  23. Vaid, Shashank & Feinberg, Fred M., 2025. "Digital lead generation platforms: Rightsizing the seller base," Journal of Retailing, Elsevier, vol. 101(4), pages 679-699.
  24. Yuksektepe, Meltem & Hasiloglu, Selcuk Burak, 2025. "The role of sales magnet products in the sustainability of local grocery stores: An example of a grocery store focusing on local delicatessen products in Turkiye," Journal of Retailing and Consumer Services, Elsevier, vol. 86(C).
  25. Kiczmachowska Ewa E. & de Pourbaix Paweł & Jemielniak Dariusz, 2023. "Price Differentiation in Online and Offline Retail: An Empirical Study of Current Practices," Marketing of Scientific and Research Organizations, Sciendo, vol. 48(2), pages 1-16, June.
  26. Kumar, Ashish & Salo, Jari & Bezawada, Ram, 2024. "The effects of buy now, pay later (BNPL) on customers’ online purchase behavior," Journal of Retailing, Elsevier, vol. 100(4), pages 602-617.
  27. Danni Zhang & Regina Frei & Gary Wills & Enrico Gerding & Steffen Bayer & Prince Kwame Senyo, 2023. "Strategies and practices to reduce the ecological impact of product returns: An environmental sustainability framework for multichannel retail," Business Strategy and the Environment, Wiley Blackwell, vol. 32(7), pages 4636-4661, November.
  28. Qiulian Shen & Yuxuan Du & Jingxian Huang, 2024. "Consumer Citizenship Behavior in Online/Offline Shopping Contexts: Differential Impact of Consumer Perceived Value and Perceived Corporate Social Responsibility," Sustainability, MDPI, vol. 16(7), pages 1-19, April.
  29. Sarkar, Mitali & Dey, Bikash Koli & Ganguly, Baishakhi & Saxena, Neha & Yadav, Dharmendra & Sarkar, Biswajit, 2023. "The impact of information sharing and bullwhip effects on improving consumer services in dual-channel retailing," Journal of Retailing and Consumer Services, Elsevier, vol. 73(C).
  30. Yan, Nina & Tong, Tingting & Cai, Gangshu (George), 2025. "Modeling consumer stickiness in online platform pricing," European Journal of Operational Research, Elsevier, vol. 327(2), pages 623-640.
  31. Joyendu Bhadury & H. A. Eiselt, 2025. "Location and Price Competition on a Uniform Path with Different Pricing Policies," Networks and Spatial Economics, Springer, vol. 25(2), pages 289-329, June.
  32. Gallin, Steffie & Portes, Audrey, 2024. "Online shopping: How can algorithm performance expectancy enhance impulse buying?," Journal of Retailing and Consumer Services, Elsevier, vol. 81(C).
  33. Guo, Wenjun Emma & Dong, Beibei & Palmatier, Robert W., 2025. "Understanding surprise: Toward a theory of surprise marketing," Journal of Retailing, Elsevier, vol. 101(1), pages 7-24.
  34. Valentini, Tony & Roederer, Claire & Castéran, Herbert, 2024. "From redesign to revenue: Measuring the effects of servicescape remodeling on customer lifetime value," Journal of Retailing and Consumer Services, Elsevier, vol. 77(C).
  35. Stevens, Lorna & Maclaran, Pauline & van ’t Riet, Marleen, 2025. "Subtle glamour as an affective force in a non-exclusive retail brandscape," Journal of Retailing, Elsevier, vol. 101(4), pages 523-542.
  36. Pham, Thuy & Mathmann, Frank & Septianto, Felix & Chylinski, Mathew, 2025. "The impact of assortment size and population density on product evaluation," Journal of Retailing, Elsevier, vol. 101(2), pages 227-240.
  37. Guyt, Jonne Y. & Datta, Hannes & Boegershausen, Johannes, 2024. "Unlocking the Potential of Web Data for Retailing Research," Journal of Retailing, Elsevier, vol. 100(1), pages 130-147.
  38. Tian, Qingsong & Gao, Wenbing & Lin, Yan & Yu, Yan & Li, Chongguang, 2026. "Online purchasing and household food waste: unpacking the role of value assessment discrepancies from purchase to usage," Journal of Retailing and Consumer Services, Elsevier, vol. 89(PA).
  39. Dash, Raj & Bhattacharjee, Biplab, 2024. "Consumer uptake of energy-efficient appliances in India's online marketplace: An electronic word-of-mouth (eWOM) process model," Utilities Policy, Elsevier, vol. 88(C).
  40. Nibha Bharti & Sugandha Huria & Ashley Jose & Kanika Pathania, 2026. "E-commerce, and India’s Retail and Manufacturing Sectors: An Empirical Investigation," Journal of Quantitative Economics, Springer;The Indian Econometric Society (TIES), vol. 24(1), pages 227-254, March.
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