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Online shopping adoption during COVID-19 and social isolation: Extending the UTAUT model with herd behavior

Citations

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Cited by:

  1. Das, Manoj & Ramalingam, Mahesh, 2022. "What drives product involvement and satisfaction with OFDs amid COVID-19?," Journal of Retailing and Consumer Services, Elsevier, vol. 68(C).
  2. Daniel, Christopher & Hernandez, Tony, 2024. "What retail apocalypse? A Delphi forecast of commercial space demand in the Toronto region," Journal of Retailing and Consumer Services, Elsevier, vol. 77(C).
  3. Alam, Faizan & Tao, Meng & Rastogi, Rashmi & Mendiratta, Aparna & Attri, Rekha, 2024. "Do social media influencers influence the vaccination drive? An application of source credibility theory and uses and gratification theory," Technological Forecasting and Social Change, Elsevier, vol. 198(C).
  4. Ming-Pey Lu & Zunarni Kosim, 2024. "An empirical study to explore the influence of the COVID-19 crisis on consumers' behaviour towards cashless payment in Malaysia," Journal of Financial Services Marketing, Palgrave Macmillan, vol. 29(1), pages 33-44, March.
  5. Kival Dhavraj & Tinashe T R Ndoro, 2023. "The Drivers of Customer Satisfaction in Interactions with Virtual Agents: Evidence from South Africa," Studies in Media and Communication, Redfame publishing, vol. 11(7), pages 401-414, December.
  6. Chen, Di & Wang, Chunyan & Liu, Yi, 2023. "How household food shopping behaviors changed during COVID-19 lockdown period: Evidence from Beijing, China," Journal of Retailing and Consumer Services, Elsevier, vol. 75(C).
  7. Tsai, Pei-Hsuan & Tang, Jia-Wei & Ou, Mei-Ling, 2024. "Applying the extended UTAUT-2 to assess the factors contributing to consumers’ usage intention towards over-the-top video streaming platforms," Journal of Retailing and Consumer Services, Elsevier, vol. 81(C).
  8. Tang, Jia-Wei & Tsai, Pei-Hsuan, 2024. "Exploring critical determinants influencing businesses’ continuous usage of mobile payment in post-pandemic era: Based on the UTAUT2 perspective," Technology in Society, Elsevier, vol. 77(C).
  9. Robbennolt, Dale & Beliveau, Anna & Bhat, Chandra R., 2025. "An investigation of physical participation dissonance and virtual activity participation in the United States," Transportation Research Part A: Policy and Practice, Elsevier, vol. 201(C).
  10. Xingjun, Huang & Mao, Zhouhui & Lin, Yun & Shi, Qiuju & Liu, Feng & Zhou, Fuli, 2024. "Sharing or privacy for private electric vehicle charging piles? Evidence from Chongqing," Technological Forecasting and Social Change, Elsevier, vol. 203(C).
  11. Jiang, Yi & Lai, Po-Lin & Yang, Ching-Chiao & Wang, Xinchen, 2023. "Exploring the factors that drive consumers to use contactless delivery services in the context of the continued COVID-19 pandemic," Journal of Retailing and Consumer Services, Elsevier, vol. 72(C).
  12. Park, Yookyung & Yi, Youjae, 2023. "Morning deals make me feel smart: Consumer evaluations of online sales promotions differ by time of day," Journal of Retailing and Consumer Services, Elsevier, vol. 73(C).
  13. El Aissoug, Chaimaa & Kim, Thai-Young & Wang, Xue-Qin & Choi, Dong-Hyun, 2024. "Cross-cultural exploration of determinants of e-commerce adoption: Perspectives from logistics service quality and payment driver," Journal of Retailing and Consumer Services, Elsevier, vol. 81(C).
  14. Siyal, Abdul Waheed & Chen, Hongzhuan & Jamal Shah, Syed & Shahzad, Fakhar & Bano, Shaher, 2024. "Customization at a glance: Investigating consumer experiences in mobile commerce applications," Journal of Retailing and Consumer Services, Elsevier, vol. 76(C).
  15. He, Guojun Sawyer & Tran, Thi Thanh Huong & Leonidou, Leonidas C., 2024. "It's here to stay: Lessons, reflections, and visions on digital transformation amid public crisis," Technological Forecasting and Social Change, Elsevier, vol. 206(C).
  16. Liu, Yanfeng & Cai, Lanhui & Ma, Fei & Wang, Xueqin, 2023. "Revenge buying after the lockdown: Based on the SOR framework and TPB model," Journal of Retailing and Consumer Services, Elsevier, vol. 72(C).
  17. Wang, Shasha & Mortimer, Gary & Sajtos, Laszlo & Keating, Byron, 2024. "Exploring consumers’ competence, autonomy and relatedness needs in the adoption of facial recognition payment technology," Journal of Retailing and Consumer Services, Elsevier, vol. 81(C).
  18. Sarkar, Biswajit & Kar, Sumi & Basu, Kajla & Seo, Yong Won, 2023. "Is the online-offline buy-online-pickup-in-store retail strategy best among other product delivery strategies under variable lead time?," Journal of Retailing and Consumer Services, Elsevier, vol. 73(C).
  19. Lanxin Sun & Zhenting Lin & Baowei Lai, 2025. "Examining the Impact of Digital Inclusive Finance on Urban and Rural Consumption Patterns: Insights from China Household Finance Survey in 11 Coastal Regions," Journal of the Knowledge Economy, Springer;Portland International Center for Management of Engineering and Technology (PICMET), vol. 16(3), pages 12809-12842, September.
  20. Paolo Franco, 2023. "Older consumers and technology: A critical systematic literature review," AMS Review, Springer;Academy of Marketing Science, vol. 13(1), pages 92-121, June.
  21. Mariia Sozoniuk & Jonghun Park & Natalia Lumby, 2022. "Investigating Residents’ Acceptance of Mobile Apps for Household Recycling: A Case Study of New Jersey," Sustainability, MDPI, vol. 14(17), pages 1-18, August.
  22. Yvonne S.M. Ang, 2024. "Understanding Gen Z’s Online Purchase Behavior through their Hedonic and Utilitarian Motivation," Information Management and Business Review, AMH International, vol. 16(3), pages 461-474.
  23. Antonis A. Michis, 2023. "Retail distribution evaluation in brand-level sales response models," Journal of Marketing Analytics, Palgrave Macmillan, vol. 11(3), pages 366-378, September.
  24. Kim, Woo Bin & Xie, Jiali & Choo, Ho Jung, 2023. "Role of perceived benefits of online shopping festival in vietnam: Differences between millennials and generation Z," Journal of Retailing and Consumer Services, Elsevier, vol. 75(C).
  25. Omar A. Alghamdi, 2024. "Exploring the Link Between Social Media Adoption and Saudi Arabia SME’s Sustainable Performance: The Moderating Role of COVID-19," SAGE Open, , vol. 14(4), pages 21582440241, October.
  26. Alzaidi, Maram Saeed & Agag, Gomaa, 2022. "The role of trust and privacy concerns in using social media for e-retail services: The moderating role of COVID-19," Journal of Retailing and Consumer Services, Elsevier, vol. 68(C).
  27. Yu, Zeren & Gong, Mengying & Wang, Jinyu & Zuo, Zhenzhen, 2025. "Global online shopping as a catalyst for intercultural sensitivity: Evidence from 69 countries," Technological Forecasting and Social Change, Elsevier, vol. 221(C).
  28. Akhtar, Naeem & Ittefaq, Huma & Siddiqi, Umar Iqbal & Islam, Tahir & Hameed, Zahid & Kuzior, Aleksandra, 2024. "Zero-COVID and retail: Using multi-wave data to examine the role of perceived risk and psychological factors in shopping abandonment," Journal of Retailing and Consumer Services, Elsevier, vol. 78(C).
  29. Ye, Xu & Wang, Yu & Shafiee, Sara, 2024. "An iterative consumer-centric and technology-driven product innovation strategy based on selective and dynamic consumer attention," Technological Forecasting and Social Change, Elsevier, vol. 208(C).
  30. Packiaraj Thangavel & Bibhas Chandra, 2024. "Digital Immigrants Versus Digital Natives: Decoding Their E-commerce Adoption Behavior," SAGE Open, , vol. 14(4), pages 21582440241, October.
  31. Tri-Quan Dang & Luan-Thanh Nguyen & Dang Thi Viet Duc, 2025. "Impulsive Buying and Compulsive Buying in Social Commerce: An Integrated Analysis using the Cognitive-Affective-Behavior Model and Theory of Consumption Values with PLS-SEM," SAGE Open, , vol. 15(2), pages 21582440251, May.
  32. Adibfar, Alireza & Gulhare, Siddhartha & Srinivasan, Siva & Costin, Aaron, 2022. "Analysis and modeling of changes in online shopping behavior due to Covid-19 pandemic: A Florida case study," Transport Policy, Elsevier, vol. 126(C), pages 162-176.
  33. Huang, Yung-Chuan, 2023. "Integrated concepts of the UTAUT and TPB in virtual reality behavioral intention," Journal of Retailing and Consumer Services, Elsevier, vol. 70(C).
  34. Lavan, Thusyanthy & Martin, Brett A.S. & Lim, Weng Marc & Hollebeek, Linda D., 2024. "Social isolation and risk-taking behavior: The case of COVID-19 and cryptocurrency," Journal of Retailing and Consumer Services, Elsevier, vol. 81(C).
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