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The customer knows best: The investment value of consumer opinions

Citations

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Cited by:

  1. Junran Wu & Ke Xu & Jichang Zhao, 2019. "Online reviews can predict long-term returns of individual stocks," Papers 1905.03189, arXiv.org.
  2. Hope, Ole-Kristian & Li, Congcong & Lin, An-Ping & Rabier, MaryJane, 2021. "Happy analysts," Accounting, Organizations and Society, Elsevier, vol. 90(C).
  3. Dichev, Ilia D. & Qian, Jingyi, 2022. "The benefits of transaction-level data: The case of NielsenIQ scanner data," Journal of Accounting and Economics, Elsevier, vol. 74(1).
  4. Liu, Shangqun & Wang, Jiamin & Li, Qian, 2023. "Alternative data and trade credit financing: Evidence from third-party online sales disclosure," Finance Research Letters, Elsevier, vol. 58(PB).
  5. Wei Wang & Yuting Dong & Xianggang Huang & Xiao Sun & Dechao Ma, 2025. "Governance of greenwashing in product circulation: from the perspective of commercial bribery," Annals of Operations Research, Springer, vol. 350(3), pages 1253-1282, July.
  6. Chen, Jian & Tang, Guohao & Yao, Jiaquan & Zhou, Guofu, 2023. "Employee sentiment and stock returns," Journal of Economic Dynamics and Control, Elsevier, vol. 149(C).
  7. Ritesh Khatwani & Mahima Mishra & V. V. Ravi Kumar & Janki Mistry & Pradip Kumar Mitra, 2024. "Creating quality portfolios using score-based models: a systematic review," Humanities and Social Sciences Communications, Palgrave Macmillan, vol. 11(1), pages 1-12, December.
  8. Chen, Shi, 2025. "Research on the tax compliance effects of corporate platform transformation," Economic Analysis and Policy, Elsevier, vol. 85(C), pages 1931-1948.
  9. Andreou, Panayiotis C. & Lambertides, Neophytos & Trigeorgis, Lenos & Tuneshev, Ruslan, 2025. "Customer orientation and stock resilience during adversity periods," Journal of Corporate Finance, Elsevier, vol. 93(C).
  10. Li, Qian & Liu, Shangqun, 2023. "Does alternative data reduce stock price crash risk? Evidence from third-party online sales disclosure in China," International Review of Financial Analysis, Elsevier, vol. 88(C).
  11. Zhou, Zhenkun & Wu, Danni & Su, Zhi & Ren, Tao, 2024. "Exploring the investment value of retail sales growth: Evidence from the China Retailer Alliance," Finance Research Letters, Elsevier, vol. 63(C).
  12. Green, T. Clifton & Huang, Ruoyan & Wen, Quan & Zhou, Dexin, 2019. "Crowdsourced employer reviews and stock returns," Journal of Financial Economics, Elsevier, vol. 134(1), pages 236-251.
  13. Chongyu Wang & Tingyu Zhou, 2023. "Face‐to‐face interactions, tenant resilience, and commercial real estate performance," Real Estate Economics, American Real Estate and Urban Economics Association, vol. 51(6), pages 1467-1511, November.
  14. Li, Frank Weikai & Sun, Chengzhu, 2022. "Information acquisition and expected returns: Evidence from EDGAR search traffic," Journal of Economic Dynamics and Control, Elsevier, vol. 141(C).
  15. Dai, Yue & Chen, Minhao & Zuo, Zhengyu, 2023. "Neighbors in space: Satellite imagery and Chinese B-share discount," China Economic Review, Elsevier, vol. 82(C).
  16. Chiu, Peng-Chia & Teoh, Siew Hong & Zhang, Yinglei & Huang, Xuan, 2023. "Using Google searches of firm products to detect revenue management," Accounting, Organizations and Society, Elsevier, vol. 109(C).
  17. Andranik Tumasjan, 2024. "The many faces of social media in business and economics research: Taking stock of the literature and looking into the future," Journal of Economic Surveys, Wiley Blackwell, vol. 38(2), pages 389-426, April.
  18. Chi, Wentao & Chen, Yun, 2021. "Employee satisfaction and the cost of corporate borrowing," Finance Research Letters, Elsevier, vol. 40(C).
  19. Rachel M. Hayes & Feng Jiang & Yihui Pan, 2021. "Voice of the Customers: Local Trust Culture and Consumer Complaints to the CFPB," Journal of Accounting Research, John Wiley & Sons, Ltd., vol. 59(3), pages 1077-1121, June.
  20. Ben Lourie & N. Bugra Ozel & Alexander Nekrasov & Chenqi Zhu, 2024. "Consensus credit ratings: a view from banks," Review of Accounting Studies, Springer, vol. 29(3), pages 2391-2436, September.
  21. Wang, Yujie & Tsang, Albert & Xiang, Yi & Yan, Shuo, 2024. "How can regulators affect corporate social responsibility? Evidence from regulatory disclosures of consumer complaints in the U.S," The British Accounting Review, Elsevier, vol. 56(1).
  22. Du, Qianqian & Kong, Dongmin & Li, Yanglin & Ye, Kuicheng, 2025. "Customer ratings and firm value: Evidence from big data analysis of online consumption in China," Finance Research Letters, Elsevier, vol. 75(C).
  23. Shiu-Yik Au & Ming Dong & Andréanne Tremblay, 2024. "How Much Does Workplace Sexual Harassment Hurt Firm Value?," Journal of Business Ethics, Springer, vol. 190(4), pages 861-883, April.
  24. Dou, Yiwei & Hung, Mingyi & She, Guoman & Wang, Lynn Linghuan, 2024. "Learning from peers: Evidence from disclosure of consumer complaints," Journal of Accounting and Economics, Elsevier, vol. 77(2).
  25. Cao, Xing & Zhang, Yongjie & Feng, Xu & Meng, Xiangtong, 2021. "Investor interaction and price efficiency: Evidence from social media," Finance Research Letters, Elsevier, vol. 40(C).
  26. Chang, Sea-Jin & Oh, Ji Yeol Jimmy & Park, Kwangwoo, 2024. "Crowd-sourced CEO approval and turnover," International Review of Financial Analysis, Elsevier, vol. 96(PA).
  27. Theissen, Erik & Zimmermann, Lukas, 2020. "Do contented customers make shareholders wealthy? Implications of intangibles for security pricing," CFR Working Papers 20-12, University of Cologne, Centre for Financial Research (CFR).
  28. Ruiyang Niu & Guanghua Xie & Lin Chen & Longfeng Zhao & Meijun Wu, 2023. "Information gain in alternative data: Evidence from e‐commerce sales and analyst earnings forecasts," Managerial and Decision Economics, John Wiley & Sons, Ltd., vol. 44(6), pages 3056-3076, September.
  29. Wei, Siqi & Zhao, Yanhui, 2025. "Kick the cat? Retail investors displaced aggression: Evidence from amazon product ratings," Journal of Behavioral and Experimental Finance, Elsevier, vol. 46(C).
  30. Sumit Agarwal & Wenlan Qian & Xin Zou, 2021. "Disaggregated Sales and Stock Returns," Management Science, INFORMS, vol. 67(11), pages 7167-7183, November.
  31. Pocchiari, Martina & Proserpio, Davide & Dover, Yaniv, 2025. "Online reviews: A literature review and roadmap for future research," International Journal of Research in Marketing, Elsevier, vol. 42(2), pages 275-297.
  32. Shunyao (Cynthia) Jin, 2023. "More than words: Can tone of consumer product reviews help predict firms’ fundamentals?," Journal of Business Finance & Accounting, Wiley Blackwell, vol. 50(9-10), pages 1910-1942, October.
  33. Wang, Kai & Zhao, Jingjing & Zhou, Jun, 2024. "Online sales and stock price synchronicity: Evidence from China," International Review of Financial Analysis, Elsevier, vol. 95(PA).
  34. Chernykh, Lucy & Davydov, Denis & Sihvonen, Jukka, 2023. "Financial Stability and Public Confidence in Banks," Journal of Financial Stability, Elsevier, vol. 69(C).
  35. Cameron Truong & Thu Ha Nguyen & Thanh Huynh, 2021. "Customer satisfaction and the cost of capital," Review of Accounting Studies, Springer, vol. 26(1), pages 293-342, March.
  36. Gavin Wang & Lynn Wu, 2025. "Artificial Intelligence, Lean Startup Method, and Product Innovations," Papers 2506.16334, arXiv.org, revised Aug 2025.
  37. Barnes, Spencer & Cheng, Yingmei, 2023. "Employee approval of CEOs and firm value: Evidence from Employees' choice awards," Journal of Corporate Finance, Elsevier, vol. 78(C).
  38. Danni Wu & Zhenkun Zhou & Zhi Su, 2025. "Consumer negative opinions on stock returns: evidence from E-commerce reviews in China," Financial Innovation, Springer;Southwestern University of Finance and Economics, vol. 11(1), pages 1-28, December.
  39. Yunchuan Sun & Lu Liu & Ying Xu & Xiaoping Zeng & Yufeng Shi & Haifeng Hu & Jie Jiang & Ajith Abraham, 2024. "Alternative data in finance and business: emerging applications and theory analysis (review)," Financial Innovation, Springer;Southwestern University of Finance and Economics, vol. 10(1), pages 1-32, December.
  40. Zhou, Xuemei & Liu, Qiang & Guo, Shuxin, 2021. "Do overnight returns explain firm-specific investor sentiment in China?," International Review of Economics & Finance, Elsevier, vol. 76(C), pages 451-477.
  41. Chernykh, Lucy & Davydov, Denis & Sihvonen, Jukka, 2019. "Financial stability and public confidence in banks," BOFIT Discussion Papers 2/2019, Bank of Finland, Institute for Economies in Transition.
  42. Xin Chen & Wei He & Libin Tao & Jianfeng Yu, 2023. "Attention and Underreaction-Related Anomalies," Management Science, INFORMS, vol. 69(1), pages 636-659, January.
  43. Elizabeth Blankespoor & Bradley E. Hendricks & Joseph Piotroski & Christina Synn, 2022. "Real-time revenue and firm disclosure," Review of Accounting Studies, Springer, vol. 27(3), pages 1079-1116, September.
  44. Edeling, Alexander & Srinivasan, Shuba & Hanssens, Dominique M., 2021. "The marketing–finance interface: A new integrative review of metrics, methods, and findings and an agenda for future research," International Journal of Research in Marketing, Elsevier, vol. 38(4), pages 857-876.
  45. Huang, Yin-Siang & Chuang, Hui-Ching & Hasan, Iftekhar & Lin, Chih-Yung, 2024. "Search symbols, trading performance, and investor participation," International Review of Economics & Finance, Elsevier, vol. 92(C), pages 380-393.
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