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Enhancing loyalty: When improving consumer satisfaction and delight matters

Citations

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Cited by:

  1. Wenli Zou, Lili & Kin (Bennett) Yim, Chi & Wa Chan, Kimmy, 2022. "How firms can create delightful customer experience? Contrasting roles of future reward uncertainty," Journal of Business Research, Elsevier, vol. 147(C), pages 477-490.
  2. Elena-Simina Lakatos & Ligia-Maria Nan & Laura Bacali & George Ciobanu & Andreea-Maria Ciobanu & Lucian-Ionel Cioca, 2021. "Consumer Satisfaction towards Green Products: Empirical Insights from Romania," Sustainability, MDPI, vol. 13(19), pages 1-15, October.
  3. Dafna Kariv & Carlo Giglio & Vincenzo Corvello, 2025. "Fostering Entrepreneurial intentions: exploring the interplay of education and endogenous factors," International Entrepreneurship and Management Journal, Springer, vol. 21(1), pages 1-27, December.
  4. Yang-Fei Tai & Yi-Chieh Wang & Ching-Ching Luo, 2021. "Technology- or human-related service innovation? Enhancing customer satisfaction, delight, and loyalty in the hospitality industry," Service Business, Springer;Pan-Pacific Business Association, vol. 15(4), pages 667-694, December.
  5. Dennis Ahrholdt & Goetz Greve & Gregor Hopf, 2019. "Online-Marketing-Intelligence," Springer Books, Springer, number 978-3-658-26562-5, January.
  6. Djonata Schiessl & Helison Bertoli Alves Dias & José Carlos Korelo, 2022. "Artificial intelligence in marketing: a network analysis and future agenda," Journal of Marketing Analytics, Palgrave Macmillan, vol. 10(3), pages 207-218, September.
  7. Cheah, Jun-Hwa & Hair, Joseph F., 2025. "Explaining and predicting new retail market and consumer behavior habits using partial least squares structural equation modeling (PLS-SEM)," Journal of Retailing and Consumer Services, Elsevier, vol. 87(C).
  8. De Cleen, Thomas & Baecke, Philippe & Goedertier, Frank, 2025. "The influence of emotions and communication style on customer satisfaction and recommendation in a call center context: An NLP-based analysis," Journal of Business Research, Elsevier, vol. 189(C).
  9. Lopes Luisa & Mangini Eduardo & Esteves Salete, 2024. "The Role of Value Co-Creation, Delight and Satisfaction on Tourism Loyalty: An Empirical Study in Hospitality," European Journal of Tourism, Hospitality and Recreation, Sciendo, vol. 14(2), pages 214-230.
  10. Aracil-Jordá, Jorge & Clemente-Almendros, Jose-Antonio & Jiménez-Zarco, Ana-Isabel & González-González, Inés, 2023. "Improving the social performance of women-led microenterprises: The role of social media marketing actions," Technological Forecasting and Social Change, Elsevier, vol. 191(C).
  11. Dybro Liengaard, Benjamin, 2024. "Measurement invariance testing in partial least squares structural equation modeling," Journal of Business Research, Elsevier, vol. 177(C).
  12. Ji, Chunli & Prentice, Catherine, 2021. "Linking transaction-specific satisfaction and customer loyalty – The case of casino resorts," Journal of Retailing and Consumer Services, Elsevier, vol. 58(C).
  13. Hermawan, Hary & , Santosa & Sinangjoyo, Nikasius Jonet, 2022. "The Significance of Tourism Attraction and Social Media Promotion on The Interest of Return Visit," OSF Preprints q5npu, Center for Open Science.
  14. Hasnain Javed & Marcus Goncalves & Shobana Thirunavukkarasu, 2025. "Innovative Pathways: Leveraging AI Adoption and Team Dynamics for Multinational Corporation Success," Businesses, MDPI, vol. 5(3), pages 1-28, July.
  15. Nadeem, Waqar & Tan, Teck Ming & Tajvidi, Mina & Hajli, Nick, 2021. "How do experiences enhance brand relationship performance and value co-creation in social commerce? The role of consumer engagement and self brand-connection," Technological Forecasting and Social Change, Elsevier, vol. 171(C).
  16. Yinxing Li & Aijing Xing & Nobuhiko Terui, 2023. "Modeling Customer Satisfaction’s Impact on Loyalty: Insights for Customer-Centric Resource Allocation," Service Science, INFORMS, vol. 15(2), pages 107-128, June.
  17. Talaei-Khoei, Amir & Yang, Alan T. & Masialeti, Masialeti, 2024. "How does incorporating ChatGPT within a firm reinforce agility-mediated performance? The moderating role of innovation infusion and firms’ ethical identity," Technovation, Elsevier, vol. 132(C).
  18. Larisa Ivascu & Waqas Ali & Rimsha Khalid & Mohsin Raza, 2022. "The Impact of Competitive Strategies on Performance of Banking Sector; The Mediating Role of Corporate Social Responsibility and Operational Excellence," Energies, MDPI, vol. 16(1), pages 1-18, December.
  19. Caesarilla Maggie Zavira & Dyah Ismoyowati & Henry Yuliando, 2023. "Satisfaction and Loyalty of Korean Restaurant Consumers Based on Consumer Value and Knowledge," International Review of Management and Marketing, Econjournals, vol. 13(2), pages 28-35, March.
  20. Alex Ntsiful, 2025. "Sharing is caring for the environment: But why would managers resist shared mobility?," Business Strategy and the Environment, Wiley Blackwell, vol. 34(1), pages 612-633, January.
  21. Shuchi Gupta & Nishad Nawaz & Abhishek Tripathi & Saqib Muneer & Naveed Ahmad, 2021. "Using Social Media as a Medium for CSR Communication, to Induce Consumer–Brand Relationship in the Banking Sector of a Developing Economy," Sustainability, MDPI, vol. 13(7), pages 1-16, March.
  22. Dennis Ahrholdt & Goetz Greve & Gregor Hopf, 2023. "Website- und Webshop-Marketing," Springer Books, in: Online-Marketing-Intelligence, edition 2, chapter 15, pages 409-463, Springer.
  23. Lu, Jingyi & Chen, Yuqi & Fang, Qingwen, 2022. "Promoting decision satisfaction: The effect of the decision target and strategy on process satisfaction," Journal of Business Research, Elsevier, vol. 139(C), pages 1231-1239.
  24. Gudergan, Siegfried P. & Moisescu, Ovidiu I. & Radomir, Lăcrămioara & Ringle, Christian M. & Sarstedt, Marko, 2025. "Special issue editorial: Advanced partial least squares structural equation modeling (PLS-SEM) applications in business research," Journal of Business Research, Elsevier, vol. 188(C).
  25. Krallman, Alexandra & Barnes, Donald C. & Lastner, Matthew M. & Collier, Joel E., 2023. "You can’t touch this: Driving purchase justification for hedonic online purchases," Journal of Business Research, Elsevier, vol. 155(PB).
  26. Marko Sarstedt & Christian M Ringle & Jun-Hwa Cheah & Hiram Ting & Ovidiu I Moisescu & Lacramioara Radomir, 2020. "Structural model robustness checks in PLS-SEM," Tourism Economics, , vol. 26(4), pages 531-554, June.
  27. Piris, Yolande & Gay, Anne-Cécile, 2021. "Customer satisfaction and natural language processing," Journal of Business Research, Elsevier, vol. 124(C), pages 264-271.
  28. Guo, Jian & Hu, Zhaolin & Tian, Bin & Wei, Jinxiang, 2025. "Modeling and optimizing routing problems with customer satisfaction under stochastic travel times," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 204(C).
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