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Patterns of tourists' emotional responses, satisfaction, and intention to recommend

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  1. Huynh Anh Thu Tran & Yun Seop Hwang & Cheon Yu & Seung Jick Yoo, 2018. "The Effect of Destination Social Responsibility on Tourists’ Satisfaction: The Mediating Role of Emotions," Sustainability, MDPI, vol. 10(9), pages 1-15, August.
  2. Jin-Kyu Kim & Jae-Jang Yang & Yong-Ki Lee, 2023. "How Do Self-Service Kiosks Improve COVID-19 Pandemic Resilience in the Restaurant Industry?," Sustainability, MDPI, vol. 15(13), pages 1-21, June.
  3. Rychalski, Aude & Hudson, Sarah, 2017. "Asymmetric effects of customer emotions on satisfaction and loyalty in a utilitarian service context," Journal of Business Research, Elsevier, vol. 71(C), pages 84-91.
  4. Garner, Benjamin & Thornton, Corliss & Luo Pawluk, Anita & Mora Cortez, Roberto & Johnston, Wesley & Ayala, Cesar, 2022. "Utilizing text-mining to explore consumer happiness within tourism destinations," Journal of Business Research, Elsevier, vol. 139(C), pages 1366-1377.
  5. OROIAN, Maria & RATIU, Ramona-Flavia & GHERES, Marinela, 2013. "Using The Residents’ Profile As Potential Tourists In Tourist Market Segmentation: The Case Of Mures County, Romania," Academica Science Journal, Economica Series, Dimitrie Cantemir University, Faculty of Economical Science, vol. 1(2), pages 21-34, May.
  6. Davood Ghorbanzadeh & K. D. V. Prasad & Natalia Alekseevna Prodanova & Iskandar Muda & Joko Suryono & Nafisa Yuldasheva, 2024. "Exploration of the concept of brand love in city branding: antecedents and consequences," Place Branding and Public Diplomacy, Palgrave Macmillan, vol. 20(2), pages 142-156, June.
  7. Weiling Cheng & Hsientang Tsai & Hsiuhui Chuang & Paohui Lin & Tzuya Ho, 2020. "How Can Emerging Event Sustainably Develop in the Tourism Industry? From the Perspective of the S-O-R Model on a Two-Year Empirical Study," Sustainability, MDPI, vol. 12(23), pages 1-18, December.
  8. Rui Pedro & Júlio Mendes & Nelson Matos & Mário Ascenção & Patrícia Pinto, 2021. "How tourists perceive, create and encode the memorable tourism experience," Journal of Tourism, Sustainability and Well-being, Cinturs - Research Centre for Tourism, Sustainability and Well-being, University of Algarve, vol. 9(4), pages 296-325.
  9. Tsung-Hung Lee & Chung-Jen Fu & Mei-Hsiang Chen, 2023. "Elucidating International Travelers’ Tourism Image of Taiwan: A Qualitative Approach," Sustainability, MDPI, vol. 15(3), pages 1-16, January.
  10. Vo Viet Hung & Sandeep Kumar Dey & Zuzana Vaculcikova & Le Trieu Hoang Anh, 2021. "The Influence of Tourists’ Experience on Destination Loyalty: A Case Study of Hue City, Vietnam," Sustainability, MDPI, vol. 13(16), pages 1-16, August.
  11. Gengeswari Krishnapillai & Kwok See Ying, 2017. "The Infl uence of Electronic-Word-of-Mouth on Travel Intention among Foreign Students in Malaysia: Does Gender Really Matter?," International Review of Management and Marketing, Econjournals, vol. 7(1), pages 475-483.
  12. Söderlund, Magnus, 2024. "Human employees and service robots in the service encounter and the role of attribution of theory of mind," Journal of Retailing and Consumer Services, Elsevier, vol. 81(C).
  13. Astrid Dickinger & Lidija Lalicic, 2016. "An analysis of destination brand personality and emotions: a comparison study," Information Technology & Tourism, Springer, vol. 15(4), pages 317-340, January.
  14. Maiya M. Suyunchaliyeva & Raghav Nautiyal & Aijaz A. Shaikh & Ravishankar Sharma, 2021. "The Use of Mobile Payment Systems in Post-COVID-19 Economic Recovery: Primary Research on an Emerging Market for Experience Goods," Sustainability, MDPI, vol. 13(24), pages 1-19, December.
  15. Yan, Bing-Jin & Zhang, Jie & Zhang, Hong-Lei & Lu, Shao-Jing & Guo, Yong-Rui, 2016. "Investigating the motivation–experience relationship in a dark tourism space: A case study of the Beichuan earthquake relics, China," Tourism Management, Elsevier, vol. 53(C), pages 108-121.
  16. Juan Antonio Jimber del Río & Ricardo D. Hernández-Rojas & Arnaldo Vergara-Romero & Mª Genoveva Dancausa Dancausa Millán, 2020. "Loyalty in Heritage Tourism: The Case of Córdoba and Its Four World Heritage Sites," IJERPH, MDPI, vol. 17(23), pages 1-20, December.
  17. Shibly, Sirajul A. & Chatterjee, Subimal, 2020. "Surprise rewards and brand evaluations: The role of intrinsic motivation and reward format," Journal of Business Research, Elsevier, vol. 113(C), pages 39-48.
  18. Nelson Matos & Julio Mendes & Patrícia Pinto, 2015. "The Role of Imagery and Experiences in the Construction of a Tourism Destination Image," Journal of Tourism, Sustainability and Well-being, Cinturs - Research Centre for Tourism, Sustainability and Well-being, University of Algarve, vol. 3(2), pages 135-154.
  19. Ahrholdt, Dennis C. & Gudergan, Siegfried P. & Ringle, Christian M., 2019. "Enhancing loyalty: When improving consumer satisfaction and delight matters," Journal of Business Research, Elsevier, vol. 94(C), pages 18-27.
  20. de Rezende, Naia A. & de Medeiros, Denise D., 2022. "How rating scales influence responses’ reliability, extreme points, middle point and respondent’s preferences," Journal of Business Research, Elsevier, vol. 138(C), pages 266-274.
  21. Yin, Cheng-Yue & Poon, Patrick, 2014. "Impact of placard language on emotional responses," Annals of Tourism Research, Elsevier, vol. 49(C), pages 138-140.
  22. De Cleen, Thomas & Baecke, Philippe & Goedertier, Frank, 2025. "The influence of emotions and communication style on customer satisfaction and recommendation in a call center context: An NLP-based analysis," Journal of Business Research, Elsevier, vol. 189(C).
  23. Giacomo Del Chiappa & Giuseppe Melis & Marcello Atzeni, 2014. "Le emozioni come variabile di segmentazione e fattore di moderazione della soddisfazione in ambito museale," MERCATI & COMPETITIVIT?, FrancoAngeli Editore, vol. 2014(4), pages 19-38.
  24. Wu, Chih-Wen, 2016. "Destination loyalty modeling of the global tourism," Journal of Business Research, Elsevier, vol. 69(6), pages 2213-2219.
  25. Isaac Kofi Mensah & Guohua Zeng & Chuanyong Luo, 2023. "Determinants of Social Commerce Purchase and Recommendation Intentions Within the Context of Swift Guanxi Among Chinese College Students," SAGE Open, , vol. 13(2), pages 21582440231, June.
  26. Zheng Cao & Heng Xu & Brian Sheng-Xian Teo, 2023. "Sentiment of Chinese Tourists towards Malaysia Cultural Heritage Based on Online Travel Reviews," Sustainability, MDPI, vol. 15(4), pages 1-17, February.
  27. Barnes, Stuart J. & Mattsson, Jan, 2017. "Understanding collaborative consumption: Test of a theoretical model," Technological Forecasting and Social Change, Elsevier, vol. 118(C), pages 281-292.
  28. Arturas Kaklauskas & Edmundas Kazimieras Zavadskas & Bjoern Schuller & Natalija Lepkova & Gintautas Dzemyda & Jurate Sliogeriene & Olga Kurasova, 2020. "Customized ViNeRS Method for Video Neuro-Advertising of Green Housing," IJERPH, MDPI, vol. 17(7), pages 1-28, March.
  29. Xu, Xun, 2020. "Examining an asymmetric effect between online customer reviews emphasis and overall satisfaction determinants," Journal of Business Research, Elsevier, vol. 106(C), pages 196-210.
  30. Ramkissoon, Haywantee & Mavondo, Felix T., 2015. "The satisfaction–place attachment relationship: Potential mediators and moderators," Journal of Business Research, Elsevier, vol. 68(12), pages 2593-2602.
  31. Yi Mei & Lili Xu & Zhixing Li, 2023. "Study on Emotional Perception of Hangzhou West Lake Scenic Area in Spring under the Influence of Meteorological Environment," IJERPH, MDPI, vol. 20(3), pages 1-15, January.
  32. Ana Njegovanović, 2020. "Tourism in Neuroscience Framework/Cultural Neuroscience, Mirror Neurons, Neuroethics," International Journal of Law and Public Administration, Redfame publishing, vol. 3(1), pages 1-16, December.
  33. Fidel Martínez-Roget & Emilia Vázquez Rozas & Eddy A. Castillo-Montesdeoca, 2020. "How Visitors’ Perceived Destination Ethics Impacts their Behavioural Intentions," Tourism and Hospitality Management, University of Rijeka, Faculty of Tourism and Hospitality Management, vol. 26(2), pages 291-310, December.
  34. Hernández-Ortega, Blanca, 2020. "When the performance comes into play: The influence of positive online consumer reviews on individuals' post-consumption responses," Journal of Business Research, Elsevier, vol. 113(C), pages 422-435.
  35. Hang Nguyen & Roger Calantone & Ranjani Krishnan, 2020. "Influence of Social Media Emotional Word of Mouth on Institutional Investors’ Decisions and Firm Value," Management Science, INFORMS, vol. 66(2), pages 887-910, February.
  36. Namho Chung & Inessa Tyan & Hee Chung Chung, 2017. "Social Support and Commitment within Social Networking Site in Tourism Experience," Sustainability, MDPI, vol. 9(11), pages 1-23, November.
  37. Barnes, Stuart J. & Mattsson, Jan & Sørensen, Flemming, 2016. "Remembered experiences and revisit intentions: A longitudinal study of safari park visitors," Tourism Management, Elsevier, vol. 57(C), pages 286-294.
  38. Srđan Milošević & Nenad Penezić & Ivana Mišković & Iva Škrbić & Ivana Katić, 2016. "The significance of tourists' satisfaction at the destinations," Tourism and Hospitality Industry 17, University of Rijeka, Faculty of Tourism and Hospitality Management.
  39. Jordan, Evan J. & Spencer, Daniel M. & Prayag, Girish, 2019. "Tourism impacts, emotions and stress," Annals of Tourism Research, Elsevier, vol. 75(C), pages 213-226.
  40. Piris, Yolande & Gay, Anne-Cécile, 2021. "Customer satisfaction and natural language processing," Journal of Business Research, Elsevier, vol. 124(C), pages 264-271.
  41. Silva, Joaquim & Sá, Elisabete Sampaio & Escadas, Marco & Carvalho, Joana, 2021. "The influence of ambient scent on the passengers’ experience, emotions and behavioral intentions: An experimental study in a Public Bus service," Transport Policy, Elsevier, vol. 106(C), pages 88-98.
  42. M. Belén Prados-Peña & M. Lourdes Gutiérrez-Carrillo & Salvador Del Barrio-García, 2019. "The Development of Loyalty to Earthen Defensive Heritage as a Key Factor in Sustainable Preventive Conservation," Sustainability, MDPI, vol. 11(13), pages 1-19, June.
  43. Kim, Jinkyung Jenny & Han, Heesup & Ariza-Montes, Antonio, 2021. "The impact of hotel attributes, well-being perception, and attitudes on brand loyalty: Examining the moderating role of COVID-19 pandemic," Journal of Retailing and Consumer Services, Elsevier, vol. 62(C).
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