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The effects of specific job satisfaction facets on customer perceptions of service quality: an employee-level analysis

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  1. Carmen Castro-Casal & Guadalupe Vila-Vázquez & Álvaro Pardo-Gayoso, 2019. "Sustaining Affective Commitment and Extra-Role Service among Hospitality Employees: Interactive Effect of Empowerment and Service Training," Sustainability, MDPI, vol. 11(15), pages 1-16, July.
  2. Young, Gary J. & Meterko, Mark M. & Mohr, David & Shwartz, Michael & Lin, Hai, 2009. "Congruence in the assessment of service quality between employees and customers: A study of a public health care delivery system," Journal of Business Research, Elsevier, vol. 62(11), pages 1127-1135, November.
  3. Nor’Aini Yusof & Faiz Abd Rahman & Mohd Fitri Che Jamil & Mohammad Iranmanesh, 2014. "Measuring the Quality of Ecotourism Services," SAGE Open, , vol. 4(2), pages 21582440145, June.
  4. Masooma Javed & Rifat Balouch & Fatima Hassan, 2014. "Determinants of Job Satisfaction and its impact on Employee performance and turnover intentions," International Journal of Learning and Development, Macrothink Institute, vol. 4(2), pages 120-140, June.
  5. Husameddin Khalil Harb & Serife Zihni Eyupoglu & Laith Tashtoush, 2023. "The Relationship Between Administrative Empowerment and Organizational Commitment: The Mediating Role of Job Satisfaction Amongst Academic Staff in Higher Education," SAGE Open, , vol. 13(4), pages 21582440231, December.
  6. Patil, Vivek H. & Singh, Surendra N. & Mishra, Sanjay & Todd Donavan, D., 2008. "Efficient theory development and factor retention criteria: Abandon the `eigenvalue greater than one' criterion," Journal of Business Research, Elsevier, vol. 61(2), pages 162-170, February.
  7. Habiba Ben Ameur & Kaouther Saeid Ben Rached, 2022. "Impact of Consumer Empowerment on Satisfaction in an Online Brand Community: Mediating role of the Online Experience Toward the Brand," International Review of Management and Marketing, Econjournals, vol. 12(6), pages 44-54, November.
  8. Evanschitzky, Heiner & Wangenheim, Florian v. & Wünderlich, Nancy V., 2012. "Perils of Managing the Service Profit Chain: The Role of Time Lags and Feedback Loops," Journal of Retailing, Elsevier, vol. 88(3), pages 356-366.
  9. Spagnoli, Paola & Caetano, Antonio & Santos, Susana Correia, 2012. "Satisfaction with job aspects: Do patterns change over time?," Journal of Business Research, Elsevier, vol. 65(5), pages 609-616.
  10. Mina Song & Hyun-jun Choi & Sunghyup Sean Hyun, 2021. "MBTI Personality Types of Korean Cabin Crew in Middle Eastern Airlines, and Their Associations with Cross-Cultural Adjustment Competency, Occupational Competency, Coping Competency, Mental Health, and," IJERPH, MDPI, vol. 18(7), pages 1-20, March.
  11. Panteleimon Bakirtzoglou & Panagiotis Ioannou, 2017. "Job’s Satisfaction among Trainers of Public Vocational Training Institutes in Greece," Journal of Education and Vocational Research, AMH International, vol. 7(4), pages 21-30.
  12. Ryan W. Buell & Tami Kim & Chia-Jung Tsay, 2014. "Creating Reciprocal Value Through Operational Transparency," Harvard Business School Working Papers 14-115, Harvard Business School, revised Sep 2015.
  13. Mahapatra, Krushna & Nair, Gireesh & Gustavsson, Leif, 2011. "Swedish energy advisers' perceptions regarding and suggestions for fulfilling homeowner expectations," Energy Policy, Elsevier, vol. 39(7), pages 4264-4273, July.
  14. Tsaur, Sheng-Hshiung & Hsu, Fu-Sung & Kung, Li-Hua, 2020. "Hassles of cabin crew: An exploratory study," Journal of Air Transport Management, Elsevier, vol. 85(C).
  15. Faisal Mohammed O. Almaslukh & Haliyana Khalid & Alaa Mahdi Sahi, 2022. "The Impact of Internal Marketing Practices on Employees’ Job Satisfaction during the COVID-19 Pandemic: The Case of the Saudi Arabian Banking Sector," Sustainability, MDPI, vol. 14(15), pages 1-15, July.
  16. Dabholkar, Pratibha A. & Abston, Kristie A., 2008. "The role of customer contact employees as external customers: A conceptual framework for marketing strategy and future research," Journal of Business Research, Elsevier, vol. 61(9), pages 959-967, September.
  17. Elizabeth Chinomona & Tebogo Mofokeng, 2015. "The Influence Of Workplace Condition And Employee Satisfaction On Employee Commitment In South African," Journal of Social Sciences (COES&RJ-JSS), , vol. 4(1), pages 649-663, January.
  18. Elizabeth Chinomona & Tebogo Mofokeng, 2015. "The influence of workplace condition and employee satisfaction on employee committee in South African Companies," Journal of Business & Management (COES&RJ-JBM), , vol. 3(2), pages 356-369, April.
  19. Liwei Chen & J. J. Po-An Hsieh & Arun Rai, 2022. "How Does Intelligent System Knowledge Empowerment Yield Payoffs? Uncovering the Adaptation Mechanisms and Contingency Role of Work Experience," Information Systems Research, INFORMS, vol. 33(3), pages 1042-1071, September.
  20. Ahmed Azumah, Ayisha & Mohammed, Safura & Tetteh, Rebecca, 2017. "An empirical study of Job satisfaction of university staff," MPRA Paper 79674, University Library of Munich, Germany.
  21. Gross, Hellen P. & Ingerfurth, Stefan & Willems, Jurgen, 2021. "Employees as reputation advocates: Dimensions of employee job satisfaction explaining employees’ recommendation intention," Journal of Business Research, Elsevier, vol. 134(C), pages 405-413.
  22. Mohd Syafiq Hanis Hamli & Ong Choon Hee & Ong Shze Yin & Rahamah Mahmood, 2018. "Factors Influencing Employee Service Quality in a Local Municipal Council in Malaysia," International Journal of Academic Research in Business and Social Sciences, Human Resource Management Academic Research Society, International Journal of Academic Research in Business and Social Sciences, vol. 8(7), pages 677-689, July.
  23. Kurmet KIVIPOLD & Maret AHONEN, 2013. "Relationship between Organizational Leadership Capability and Job Satisfaction: Exploratory Study in the Small-Sized IT Service Organization in Estonia," REVISTA DE MANAGEMENT COMPARAT INTERNATIONAL/REVIEW OF INTERNATIONAL COMPARATIVE MANAGEMENT, Faculty of Management, Academy of Economic Studies, Bucharest, Romania, vol. 14(1), pages 95-115, March.
  24. Roger Best, 2008. "Employee Satisfaction, Firm Value and Firm Productivity," Working Papers 0806, University of Central Missouri, Department of Economics & Finance, revised May 2008.
  25. Miriam Benitez & Jose M. Leon-Perez & Alejandro Orgambídez & Francisco J. Medina, 2021. "Interpersonal Conflicts in the Unit Impact the Service Quality Rated by Customers: The Mediating Role of Work-Unit Well-Being," IJERPH, MDPI, vol. 18(15), pages 1-13, July.
  26. Anas Abudaqa & Mohd Faiz Hilmi & Norziani Dahalan, 2022. "The Nexus between Job Burnout and Emotional Intelligence on Turnover Intention in Oil and Gas Companies in the UAE," Papers 2208.04843, arXiv.org.
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