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Evaluating service quality of airline industry using hybrid best worst method and VIKOR

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  1. Jian Wang & Jin-Chun Huang & Shan-Lin Huang & Gwo-Hshiung Tzeng & Ting Zhu, 2021. "Improvement Path for Resource-Constrained Cities Identified Using an Environmental Co-Governance Assessment Framework Based on BWM-mV Model," IJERPH, MDPI, vol. 18(9), pages 1-30, May.
  2. Amin Vafadarnikjoo & Madjid Tavana & Tiago Botelho & Konstantinos Chalvatzis, 2020. "A neutrosophic enhanced best–worst method for considering decision-makers’ confidence in the best and worst criteria," Annals of Operations Research, Springer, vol. 289(2), pages 391-418, June.
  3. Yuan, Yalong & Yang, Min & Feng, Tao & Rasouli, Soora & Li, Dawei & Ruan, Xinpei, 2021. "Heterogeneity in passenger satisfaction with air-rail integration services: Results of a finite mixture partial least squares model," Transportation Research Part A: Policy and Practice, Elsevier, vol. 147(C), pages 133-158.
  4. Pasura Aungkulanon & Walailak Atthirawong & Pongchanun Luangpaiboon, 2023. "Fuzzy Analytical Hierarchy Process for Strategic Decision Making in Electric Vehicle Adoption," Sustainability, MDPI, vol. 15(8), pages 1-20, April.
  5. Tsai, Pei-Hsuan & Wang, Ying-Wei & Chang, Wen-Chang, 2023. "Hybrid MADM-based study of key risk factors in house-for-pension reverse mortgage lending in Taiwan's banking industry," Socio-Economic Planning Sciences, Elsevier, vol. 86(C).
  6. Yiğit Kazançoğlu & Muhittin Sağnak & Çisem Lafcı & Sunil Luthra & Anil Kumar & Caner Taçoğlu, 2021. "Big Data-Enabled Solutions Framework to Overcoming the Barriers to Circular Economy Initiatives in Healthcare Sector," IJERPH, MDPI, vol. 18(14), pages 1-21, July.
  7. Gao, Fei & Wang, Weixiang & Bi, Chencan & Bi, Wenhao & Zhang, An, 2023. "Prioritization of used aircraft acquisition criteria: A fuzzy best–worst method (BWM)-based approach," Journal of Air Transport Management, Elsevier, vol. 107(C).
  8. Mahmut BAKIR & Şahap AKAN & Kasım KIRACI & Darjan KARABASEVIC & Dragisa STANUJKIC & Gabrijela POPOVIC, 2020. "Multiple-Criteria Approach of the Operational Performance Evaluation in the Airline Industry: Evidence from the Emerging Markets," Journal for Economic Forecasting, Institute for Economic Forecasting, vol. 0(2), pages 149-172, July.
  9. Orji, Ifeyinwa Juliet & Kusi-Sarpong, Simonov & Gupta, Himanshu & Okwu, Modestus, 2019. "Evaluating challenges to implementing eco-innovation for freight logistics sustainability in Nigeria," Transportation Research Part A: Policy and Practice, Elsevier, vol. 129(C), pages 288-305.
  10. Koech, Alex Kipkorir & Buyle, Sven & Macário, Rosário, 2023. "Airline brand awareness and perceived quality effect on the attitudes towards frequent-flyer programs and airline brand choice - Moderating effect of frequent-flyer programs," Journal of Air Transport Management, Elsevier, vol. 107(C).
  11. Tanrıverdi, Gökhan & Ecer, Fatih & Durak, Mehmet Şahin, 2022. "Exploring factors affecting airport selection during the COVID-19 pandemic from air cargo carriers’ perspective through the triangular fuzzy Dombi-Bonferroni BWM methodology," Journal of Air Transport Management, Elsevier, vol. 105(C).
  12. Tabasam Rashid & Asif Ali & Yu-Ming Chu, 2021. "Hybrid BW-EDAS MCDM methodology for optimal industrial robot selection," PLOS ONE, Public Library of Science, vol. 16(2), pages 1-18, February.
  13. Chakraborty, Santonab & Ghosh, Sayantan & Sarker, Baneswar & Chakraborty, Shankar, 2020. "An integrated performance evaluation approach for the Indian international airports," Journal of Air Transport Management, Elsevier, vol. 88(C).
  14. Seungju Nam & Chunghun Ha & Hyun Cheol Lee, 2018. "Redesigning In-Flight Service with Service Blueprint Based on Text Analysis," Sustainability, MDPI, vol. 10(12), pages 1-21, November.
  15. Hasan Emin GÜRLER & Ramazan ERTURGUT, 2019. "Hizmet Kalitesi ile Algılanan Değer Arasındaki İlişkide Kuşağın Moderatör Etkisi: Havayolu Endüstrisinde X ve Y Kuşağı Üzerine Bir Araştırma," Istanbul Business Research, Istanbul University Business School, vol. 48(2), pages 335-365, November.
  16. Morteza Yazdani & Prasenjit Chatterjee & Maria Jose Montero-Simo & Rafael A. Araque-Padilla, 2019. "An Integrated Multi-Attribute Model for Evaluation of Sustainable Mobile Phone," Sustainability, MDPI, vol. 11(13), pages 1-18, July.
  17. Samanci, Simge & Didem Atalay, Kumru & Bahar Isin, Feride, 2021. "Focusing on the big picture while observing the concerns of both managers and passengers in the post-covid era," Journal of Air Transport Management, Elsevier, vol. 90(C).
  18. Katarina Rogulj & Jelena Kilić Pamuković & Majda Ivić, 2021. "Hybrid MCDM Based on VIKOR and Cross Entropy under Rough Neutrosophic Set Theory," Mathematics, MDPI, vol. 9(12), pages 1-27, June.
  19. Haoran Zhao & Huiru Zhao & Sen Guo, 2018. "Comprehensive Performance Evaluation of Electricity Grid Corporations Employing a Novel MCDM Model," Sustainability, MDPI, vol. 10(7), pages 1-23, June.
  20. Kuo Cheng Chung & Paul Juinn Bing Tan, 2022. "Options to Improve Service Quality to Enhance Value Co-Creation for Customers in the Aviation Industry in Taiwan," SAGE Open, , vol. 12(1), pages 21582440221, March.
  21. Kattreeya Chanpariyavatevong & Warit Wipulanusat & Thanapong Champahom & Sajjakaj Jomnonkwao & Dissakoon Chonsalasin & Vatanavongs Ratanavaraha, 2021. "Predicting Airline Customer Loyalty by Integrating Structural Equation Modeling and Bayesian Networks," Sustainability, MDPI, vol. 13(13), pages 1-21, June.
  22. Bakır Mahmut & Akan Şahap & Durmaz Emrah, 2019. "Exploring service quality of low-cost airlines in Europe: An integrated MCDM approach," Economics and Business Review, Sciendo, vol. 5(2), pages 109-130, June.
  23. Jamali, Narjes & Feylizadeh, Mohammad Reza & Liu, Peide, 2021. "Prioritization of aircraft maintenance unit strategies using fuzzy Analytic Network Process: A case study," Journal of Air Transport Management, Elsevier, vol. 93(C).
  24. Atalay, Kumru Didem & Atalay, Buket & Isin, Feride Bahar, 2019. "FIPIA with information entropy: A new hybrid method to assess airline service quality," Journal of Air Transport Management, Elsevier, vol. 76(C), pages 67-77.
  25. van de Kaa, G. & Fens, T. & Rezaei, J. & Kaynak, D. & Hatun, Z. & Tsilimeni-Archangelidi, A., 2019. "Realizing smart meter connectivity: Analyzing the competing technologies Power line communication, mobile telephony, and radio frequency using the best worst method," Renewable and Sustainable Energy Reviews, Elsevier, vol. 103(C), pages 320-327.
  26. Haoran Zhao & Sen Guo & Huiru Zhao, 2018. "Selecting the Optimal Micro-Grid Planning Program Using a Novel Multi-Criteria Decision Making Model Based on Grey Cumulative Prospect Theory," Energies, MDPI, vol. 11(7), pages 1-24, July.
  27. Chandra Mahapatra, Subas & Bellamkonda, Raja Shekhar, 2023. "Higher expectations of passengers do really sense: Development and validation a multiple scale-FliQual for air transport service quality," Journal of Retailing and Consumer Services, Elsevier, vol. 70(C).
  28. Muhammad Farooq* & Saeed Muhammad & Valliappan Raju & K. Ramanathan Kalimuthu & Abdul Qadir, 2019. "Measuring and Comparing the Desired and Actual Service Quality of Pakistan International Airline," The Journal of Social Sciences Research, Academic Research Publishing Group, vol. 5(2), pages 484-490, 02-2019.
  29. Shih-Chia Chang & Ming-Tsang Lu & Mei-Jen Chen & Li-Hua Huang, 2021. "Evaluating the Application of CSR in the High-Tech Industry during the COVID-19 Pandemic," Mathematics, MDPI, vol. 9(15), pages 1-16, July.
  30. Büyüközkan, Gülçin & Havle, Celal Alpay & Feyzioğlu, Orhan, 2021. "Digital competency evaluation of low-cost airlines using an integrated IVIF AHP and IVIF VIKOR methodology," Journal of Air Transport Management, Elsevier, vol. 91(C).
  31. Vineet Kaushik & Ashwani Kumar & Himanshu Gupta & Gaurav Dixit, 2022. "Modelling and prioritizing the factors for online apparel return using BWM approach," Electronic Commerce Research, Springer, vol. 22(3), pages 843-873, September.
  32. Sunida Tiwong & Sakgasem Ramingwong & Korrakot Yaibuathet Tippayawong, 2020. "On LSP Lifecycle Model to Re-design Logistics Service: Case Studies of Thai LSPs," Sustainability, MDPI, vol. 12(6), pages 1-17, March.
  33. Ayat Zaki Ahmed & Manuel Rodríguez Díaz, 2022. "A Methodology for Machine-Learning Content Analysis to Define the Key Labels in the Titles of Online Customer Reviews with the Rating Evaluation," Sustainability, MDPI, vol. 14(15), pages 1-31, July.
  34. Tahanisaz, Sahar & shokuhyar, Sajjad, 2020. "Evaluation of passenger satisfaction with service quality: A consecutive method applied to the airline industry," Journal of Air Transport Management, Elsevier, vol. 83(C).
  35. Mi, Xiaomei & Tang, Ming & Liao, Huchang & Shen, Wenjing & Lev, Benjamin, 2019. "The state-of-the-art survey on integrations and applications of the best worst method in decision making: Why, what, what for and what's next?," Omega, Elsevier, vol. 87(C), pages 205-225.
  36. Rezaei, Jafar & van Roekel, Wilco S. & Tavasszy, Lori, 2018. "Measuring the relative importance of the logistics performance index indicators using Best Worst Method," Transport Policy, Elsevier, vol. 68(C), pages 158-169.
  37. Mohammed Al Awadh, 2023. "Assessing the Quality of Sustainable Airline Services Utilizing the Multicriteria Decision-Making Approach," Sustainability, MDPI, vol. 15(9), pages 1-19, April.
  38. Yang, Min & Wang, Zheyuan & Cheng, Long & Chen, Enhui, 2022. "Exploring satisfaction with air-HSR intermodal services: A Bayesian network analysis," Transportation Research Part A: Policy and Practice, Elsevier, vol. 156(C), pages 69-89.
  39. Neacşu Nicoleta Andreea & Madar Anca, 2019. "The influence of consumer protection on the satisfaction of airline passengers," Proceedings of the International Conference on Business Excellence, Sciendo, vol. 13(1), pages 112-124, May.
  40. Kazim Sari & Abdullah Alper Sener, 2022. "Service quality and intention to recommend in low-cost and full-service airlines in Turkey," DECISION: Official Journal of the Indian Institute of Management Calcutta, Springer;Indian Institute of Management Calcutta, vol. 49(3), pages 297-309, September.
  41. Chen, Lu & Li, Yong-Quan & Liu, Chih-Hsing, 2019. "How airline service quality determines the quantity of repurchase intention - Mediate and moderate effects of brand quality and perceived value," Journal of Air Transport Management, Elsevier, vol. 75(C), pages 185-197.
  42. Nansheng Pang & Wenjing Guo, 2019. "Uncertain Hybrid Multiple Attribute Group Decision of Offshore Wind Power Transmission Mode Based on theVIKOR Method," Sustainability, MDPI, vol. 11(21), pages 1-21, November.
  43. Büyüközkan, Gülçin & Havle, Celal Alpay & Feyzioğlu, Orhan, 2020. "A new digital service quality model and its strategic analysis in aviation industry using interval-valued intuitionistic fuzzy AHP," Journal of Air Transport Management, Elsevier, vol. 86(C).
  44. Thi-Phuong Nguyen, 2022. "Evaluation of network reliability for stochastic-flow air transportation network considering discounted fares from airlines," Annals of Operations Research, Springer, vol. 311(1), pages 335-355, April.
  45. Patricia Lippitt & Nadine Itani & John F. O’Connell & David Warnock-Smith & Marina Efthymiou, 2023. "Investigating Airline Service Quality from a Business Traveller Perspective through the Integration of the Kano Model and Importance–Satisfaction Analysis," Sustainability, MDPI, vol. 15(8), pages 1-18, April.
  46. Mohammadi, Majid & Rezaei, Jafar, 2020. "Bayesian best-worst method: A probabilistic group decision making model," Omega, Elsevier, vol. 96(C).
  47. Zuo, Wenming & Bai, Weijing & Zhu, Wenfeng & He, Xinming & Qiu, Xinxin, 2022. "Changes in service quality of sharing accommodation: Evidence from airbnb," Technology in Society, Elsevier, vol. 71(C).
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