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Forays into omnichannel: An online retailer’s strategies for managing product returns

Citations

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Cited by:

  1. Guo, Xiongfei & Chen, Jing, 2023. "Manufacturer’s quality improvement and Retailer’s In-store service in the presence of customer returns," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 177(C).
  2. Li, Zonghuo & Wang, Di & Yang, Wensheng & Jin, Hyun Seung, 2022. "Price, online coupon, and store service effort decisions under different omnichannel retailing models," Journal of Retailing and Consumer Services, Elsevier, vol. 64(C).
  3. Li, Qi & Wang, Quansheng & Song, Peijian, 2022. "Do customers always adopt buy-online-and-pick-up-in-store service? Consideration of location-based store density in omni-channel retailing," Journal of Retailing and Consumer Services, Elsevier, vol. 68(C).
  4. Lin, Jiaxin & Choi, Tsan-Ming & Kuo, Yong-Hong, 2023. "Will providing return-freight-insurances do more good than harm to dual-channel e-commerce retailers?," European Journal of Operational Research, Elsevier, vol. 307(3), pages 1225-1239.
  5. Yanchun Wan & Zhiping Yan & Shudi Wang, 2025. "Pricing and Return Strategies in Omni-Channel Apparel Retail Considering the Impact of Fashion Level," Mathematics, MDPI, vol. 13(5), pages 1-42, March.
  6. Khouja, Moutaz & Hammami, Ramzi, 2023. "Optimizing price, order quantity, and return policy in the presence of consumer opportunistic behavior for online retailers," European Journal of Operational Research, Elsevier, vol. 309(2), pages 683-703.
  7. Jena, Sarat Kumar & Meena, Purushottam, 2022. "Shopping in the omnichannel supply chain under price competition and product return," Journal of Retailing and Consumer Services, Elsevier, vol. 65(C).
  8. Liu, Jiqiong & Yuan, Rui & Feng, Shuai, 2023. "Whether to offer return-freight insurance or open a physical showroom: A strategic analysis of an online retailer’s decisions," Journal of Retailing and Consumer Services, Elsevier, vol. 75(C).
  9. Zhang, Kun & Choi, Tsan-Ming & Chung, Sai-Ho & Dai, Yue & Wen, Xin, 2024. "Blockchain adoption in retail operations: Stablecoins and traceability," European Journal of Operational Research, Elsevier, vol. 315(1), pages 147-160.
  10. Shen, Yinhai & Zhang, Qing & Zhang, Zhichao & Ma, Xinyu, 2022. "Omnichannel retailing return operations with consumer disappointment aversion," Operations Research Perspectives, Elsevier, vol. 9(C).
  11. Kim, Sehoon & Connerton, Timothy Paul & Park, Cheongyeul, 2022. "Transforming the automotive retail: Drivers for customers' omnichannel BOPS (Buy Online & Pick up in Store) behavior," Journal of Business Research, Elsevier, vol. 139(C), pages 411-425.
  12. Yang, Guangyong & Ji, Guojun, 2022. "The impact of cross-selling on managing consumer returns in omnichannel operations," Omega, Elsevier, vol. 111(C).
  13. Francisco J. Martínez-López & Yangchun Li & Changyuan Feng & Huaming Liu & David López-López, 2023. "Reducing ecommerce returns with return credits," Electronic Commerce Research, Springer, vol. 23(4), pages 2011-2033, December.
  14. Yang, Lu & Li, Xiangyong & Xia, Ye & Aneja, Y.P., 2023. "Returns operations in omnichannel retailing with buy-online-and-return-to-store," Omega, Elsevier, vol. 119(C).
  15. Zhang, Xuelan & Lin, Jun & Li, Yifu, 2025. "Dual pricing with purchase hassle," International Journal of Production Economics, Elsevier, vol. 280(C).
  16. Yasuyuki Kusuda, 2025. "Trial and Return Option Strategy in Omnichannel Retailing," Papers 2505.15597, arXiv.org.
  17. Wang, Ronghui & Nan, Guofang & Kou, Gang & Li, Minqiang, 2023. "Separation or integration: The game between retailers with online and offline channels," European Journal of Operational Research, Elsevier, vol. 307(3), pages 1348-1359.
  18. Huang, Lingchen & Liu, Bin & Zhang, Rong, 2024. "Channel strategies for competing retailers: Whether and when to introduce live stream?," European Journal of Operational Research, Elsevier, vol. 312(2), pages 413-426.
  19. Yue Sun & Ruozhen Qiu & Minghe Sun, 2025. "Robust pricing and inventory decisions in ship‐from‐store omnichannel operations," Managerial and Decision Economics, John Wiley & Sons, Ltd., vol. 46(1), pages 5-20, January.
  20. Guan, Zhimin & Mou, Yuxia & Zhang, Jun, 2024. "Incorporating risk aversion and time preference into omnichannel retail operations considering assortment and inventory optimization," European Journal of Operational Research, Elsevier, vol. 314(2), pages 579-596.
  21. Marisol Valencia Cárdenas & Mayerlin Roldán Sepúlveda & Diego Alejandro López Cadavid & Jorge Anibal Restrepo Morales & Juan Gabriel Vanegas López, 2022. "Omnicanalidad como estrategia competitiva: una revisión conceptual y dimensional," Estudios Gerenciales, Universidad Icesi, vol. 38(164), pages 370-384, September.
  22. Hübner, Alexander & Hense, Jonas & Dethlefs, Christian, 2022. "The revival of retail stores via omnichannel operations: A literature review and research framework," European Journal of Operational Research, Elsevier, vol. 302(3), pages 799-818.
  23. Yan, Shuai & Archibald, Thomas Welsh & Han, Xiaohua & Bian, Yiwen, 2022. "Whether to adopt “buy online and return to store” strategy in a competitive market?," European Journal of Operational Research, Elsevier, vol. 301(3), pages 974-986.
  24. Ruchi Mishra & Rajesh Kr Singh & Venkatesh Mani, 2023. "A hybrid multi criteria decision-making framework to facilitate omnichannel adoption in logistics: an empirical case study," Annals of Operations Research, Springer, vol. 326(2), pages 685-719, July.
  25. Goedhart, Joost & Haijema, René & Akkerman, Renzo, 2023. "Modelling the influence of returns for an omni-channel retailer," European Journal of Operational Research, Elsevier, vol. 306(3), pages 1248-1263.
  26. Jena, Sarat Kumar & Meena, Purushottam, 2022. "Competitive sustainable processes and pricing decisions in omnichannel closed-up supply chains under different channel power structures," Journal of Retailing and Consumer Services, Elsevier, vol. 69(C).
  27. Yang, Rui & Feng, Lin & Zhang, Jianxiong & Li, Xiangqian, 2024. "Co-creation in a duopoly considering the effect of product return," Omega, Elsevier, vol. 129(C).
  28. Tian, Chen & Xiao, Tiaojun & Shang, Jennifer, 2022. "Channel differentiation strategy in a dual-channel supply chain considering free riding behavior," European Journal of Operational Research, Elsevier, vol. 301(2), pages 473-485.
  29. Marriott, Joshua & Bektaş, Tolga & Leung, Erik Ka Ho & Lyons, Andrew, 2025. "The billion-pound question in fashion E-commerce: Investigating the anatomy of returns," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 194(C).
  30. Lei Yang & Cong Zheng & Caixia Hao, 2024. "Optimal platform sales mode in live streaming commerce supply chains," Electronic Commerce Research, Springer, vol. 24(2), pages 1017-1070, June.
  31. Chen, Zhongwei & Fan, Zhi-Ping & Zhu, Stuart X., 2023. "Extracting values from consumer returns: The role of return-freight insurance for competing e-sellers," European Journal of Operational Research, Elsevier, vol. 306(1), pages 141-155.
  32. Duong, Quang Huy & Zhou, Li & Meng, Meng & Nguyen, Truong Van & Ieromonachou, Petros & Nguyen, Duy Tiep, 2022. "Understanding product returns: A systematic literature review using machine learning and bibliometric analysis," International Journal of Production Economics, Elsevier, vol. 243(C).
  33. Zhang, Ting & Tian, Yuan & Cheng, T.C.E., 2025. "Online retailing with key opinion leaders and product returns," International Journal of Production Economics, Elsevier, vol. 279(C).
  34. Bansal, Vishal & Bisi, Arnab & Roy, Debjit & Venkateshan, Prahalad, 2024. "Integrated inventory replenishment and online demand allocation decisions for an omnichannel retailer with ship-from-store strategy," European Journal of Operational Research, Elsevier, vol. 316(3), pages 1085-1100.
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