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Service Channel Choice for Supply Chain: Who is Better Off by Undertaking the Service?

Citations

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Cited by:

  1. Zhou, Chi & Yu, Jing & Qian, Yong, 2024. "Should live-streaming platforms nonexclusively promote brands from traditional retail platforms?," Journal of Retailing and Consumer Services, Elsevier, vol. 80(C).
  2. Zhang, Shuguang & Dan, Bin & Zhou, Maosen, 2019. "After-sale service deployment and information sharing in a supply chain under demand uncertainty," European Journal of Operational Research, Elsevier, vol. 279(2), pages 351-363.
  3. Karray, Salma & Martín-Herrán, Guiomar & Sigué, Simon Pierre, 2022. "Managing advertising investments in marketing channels," Journal of Retailing and Consumer Services, Elsevier, vol. 65(C).
  4. Qin, Xuelian & Liu, Zhixue & Tian, Lin, 2021. "The optimal combination between selling mode and logistics service strategy in an e-commerce market," European Journal of Operational Research, Elsevier, vol. 289(2), pages 639-651.
  5. Qijun Qiu & Ying-Ju Chen & Benjamin P.-C. Yen, 2018. "The Implications of Group-Buying as a Channel Option Under Capacity Constraint," Asia-Pacific Journal of Operational Research (APJOR), World Scientific Publishing Co. Pte. Ltd., vol. 35(04), pages 1-32, August.
  6. Yang, Wenjuan & Zhang, Jiantong & Yan, Hong, 2022. "Promotions of online reviews from a channel perspective," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 161(C).
  7. Xin, Baogui & Song, Yaping & Xie, Lei, 2024. "Dynamic pricing and service customization strategy for IoT-based smart products," Technological Forecasting and Social Change, Elsevier, vol. 199(C).
  8. Li, Xiang, 2020. "Reducing channel costs by investing in smart supply chain technologies," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 137(C).
  9. Zonghuo Li & Shanliang Li & Wanxia Mei, 2025. "Buy online and pickup in-store: Co-opetition strategy of omnichannel supply chain players," Electronic Commerce Research, Springer, vol. 25(1), pages 369-417, February.
  10. Lin Chen & Ting Dong & Mo Pang & Qiurui Liu & Zhongrui Wang & Congjun Rao, 2024. "Logistics service strategy for e‐commerce supply chain: Interactive impacts of cost reduction effort and fairness concern," Managerial and Decision Economics, John Wiley & Sons, Ltd., vol. 45(2), pages 1067-1089, March.
  11. Shen, Bin & Xu, Xiaoyan & Guo, Shu, 2019. "The impacts of logistics services on short life cycle products in a global supply chain," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 131(C), pages 153-167.
  12. Renbang Shan & Li Luo & Baoli Shi, 2023. "The choice of recycling strategies for decision-makers based on government subsidy and service budget," Environment, Development and Sustainability: A Multidisciplinary Approach to the Theory and Practice of Sustainable Development, Springer, vol. 25(2), pages 1441-1472, February.
  13. Duan, Housheng & Deng, Sijing & Song, Haiqing & Xu, Jiayan, 2021. "The impacts of sales efforts and mode of payment on the competition between agent and retailer," Omega, Elsevier, vol. 103(C).
  14. Yu, Yunlong & Xiao, Tiaojun, 2021. "Analysis of cold-chain service outsourcing modes in a fresh agri-product supply chain," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 148(C).
  15. Xu, Man & Tang, Wansheng & Zhao, Ruiqing, 2023. "Should reputable e-retailers undertake service activities along with sales?," Journal of Retailing and Consumer Services, Elsevier, vol. 74(C).
  16. Zhang, Shuguang & Lim, Wei Shi & Ye, Ziqiu, 2025. "The Impact of channel role on the outsourcing of after-sales service with asymmetric retailer competition," European Journal of Operational Research, Elsevier, vol. 322(3), pages 812-826.
  17. Robert Suurmond & Larry J. Menor & Finn Wynstra, 2022. "Examining service triad operations: Formation, functioning, and feedback exchanges," Production and Operations Management, Production and Operations Management Society, vol. 31(8), pages 3352-3370, August.
  18. Zhou, Rui & Liao, Yi & Shen, Wenjing & Yang, Shilei, 2020. "Channel selection and fulfillment service contracts in the presence of asymmetric service information," International Journal of Production Economics, Elsevier, vol. 222(C).
  19. Wang, Dongfan & He, Zhen & He, Shuguang & Zhang, Zhaomin & Zhang, Yiwen, 2021. "Dynamic pricing of two-dimensional extended warranty considering the impacts of product price fluctuations and repair learning," Reliability Engineering and System Safety, Elsevier, vol. 210(C).
  20. Xigang Yuan & Wenwen Sheng & Min Wang & Dalin Zhang, 2023. "Logistics Service Selection Strategy of Green Manufacturers in Green Low-Carbon Supply Chain," IJERPH, MDPI, vol. 20(4), pages 1-17, February.
  21. Lin Chen & Ting Dong & Guofang Nan & Qinzi Xiao & Meng Xu & Junren Ming, 2023. "Impact of the introduction of marketplace channel on e‐tailer's logistics service strategy," Managerial and Decision Economics, John Wiley & Sons, Ltd., vol. 44(5), pages 2835-2855, July.
  22. Wei, Jie & Chang, Meijing, 2023. "Are price matching and logistics service enhancement always effective strategies for improving profitability?," European Journal of Operational Research, Elsevier, vol. 307(1), pages 103-115.
  23. Hua, Longxue & Wu, Yingliang, 2024. "Strategic analysis of vertical integration in cross-border e-commerce logistics service supply chains," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 188(C).
  24. Huang, Hongfu & Liu, Feng & Zhang, Peng, 2021. "To outsource or not to outsource? Warranty service provision strategies considering competition, costs and reliability," International Journal of Production Economics, Elsevier, vol. 242(C).
  25. Tan, Yinliang (Ricky) & Yu, Chuanbin & Liu, Yang & Zheng, Quan, 2024. "Agency models in online platforms: A review of recent developments and future prospects," European Journal of Operational Research, Elsevier, vol. 319(3), pages 679-695.
  26. Lin, Jing & Ma, Xin & Talluri, Srinivas & Yang, Cheng-Hu, 2021. "Retail channel management decisions under collusion," European Journal of Operational Research, Elsevier, vol. 294(2), pages 700-710.
  27. Shuiye Niu & Honglong Zhuo & Kelei Xue, 2019. "DfRem-Driven Closed-Loop Supply Chain Decision-Making: A Systematic Framework for Modeling Research," Sustainability, MDPI, vol. 11(12), pages 1-19, June.
  28. Wang, Di & Liu, Weihua & Shen, Xinran & Wei, Wanying, 2019. "Service order allocation under uncertain demand: Risk aversion, peer competition, and relationship strength," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 130(C), pages 293-311.
  29. Zhou, Chang & Li, Xiang & Feng, Bo, 2025. "Build or cooperate with a bike-sharing system? Operation mode selection of metro operator with different information sharing strategies," Omega, Elsevier, vol. 133(C).
  30. Ping Xie & Ruixia Shi & Di Xu, 2025. "Retailer service strategy on livestreaming platforms considering free riding behavior," Annals of Operations Research, Springer, vol. 344(2), pages 647-677, January.
  31. Fangchao Xu & Xiukun Zhao & Qinzhen Qian, 2025. "Fee or tax? Optimal governance mode in sustainable supply chain with consideration of supplier’s effort under extended producer responsibility," Annals of Operations Research, Springer, vol. 347(3), pages 1671-1697, April.
  32. Zongyu Mu & Yuangang Zheng & Hao Sun, 2021. "Cooperative Green Technology Innovation of an E-Commerce Sales Channel in a Two-Stage Supply Chain," Sustainability, MDPI, vol. 13(13), pages 1-28, July.
  33. Michael Hertzel & Jie Peng & Jing Wu & Yu Zhang, 2023. "Global supply chains and cross‐border financing," Production and Operations Management, Production and Operations Management Society, vol. 32(9), pages 2885-2901, September.
  34. Antonios Karatzas & Georgios Papadopoulos & Janet Godsell, 2020. "Servitization and the Effect of Training on Service Delivery System Performance," Production and Operations Management, Production and Operations Management Society, vol. 29(5), pages 1101-1121, May.
  35. Yanfei Lan & Zhibing Liu & Baozhuang Niu, 2017. "Pricing and Design of After-Sales Service Contract: The Value of Mining Asymmetric Sales Cost Information," Asia-Pacific Journal of Operational Research (APJOR), World Scientific Publishing Co. Pte. Ltd., vol. 34(01), pages 1-25, February.
  36. Xiaodong Yang & Gangshu (George) Cai & Charles A. Ingene & Jihong Zhang, 2020. "Manufacturer Strategy on Service Provision in Competitive Channels," Production and Operations Management, Production and Operations Management Society, vol. 29(1), pages 72-89, January.
  37. Zhou, Xiongwei & Zhu, Chaoqun & Cai, Dan, 2024. "Delivery arrangement in online distribution channels under different power structures," Omega, Elsevier, vol. 126(C).
  38. Wang, Charles X. & Qian, Zhuang & Zhao, Yabing, 2018. "Impact of manufacturer and retailer's market pricing power on customer satisfaction incentives in supply chains," International Journal of Production Economics, Elsevier, vol. 205(C), pages 98-112.
  39. Zheng, Zhijun & Li, Gang & Cheng, T.C.E & Wu, Feng, 2022. "Offline supplementary service strategies for the online marketplace: Third-party service or marketplace service?," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 164(C).
  40. Lei, Bozhuang & Li, Gang & Cheng, T.C.E., 2024. "Friend or foe? Examining local service sharing between offline stores and e-tailers," Omega, Elsevier, vol. 123(C).
  41. Lou, Yaqi & Feng, Lipan & He, Shuguang & He, Zhen & Zhao, Xiukun, 2020. "Logistics service outsourcing choices in a retailer-led supply chain," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 141(C).
  42. Li, Lin & Li, Guo, 2023. "Integrating logistics service or not? The role of platform entry strategy in an online marketplace," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 170(C).
  43. Guan, Zili & Zhang, Xumei & Zhou, Maosen & Dan, Yiran, 2020. "Demand information sharing in competing supply chains with manufacturer-provided service," International Journal of Production Economics, Elsevier, vol. 220(C).
  44. Mohammed Alkahtani, 2022. "Mathematical Modelling of Inventory and Process Outsourcing for Optimization of Supply Chain Management," Mathematics, MDPI, vol. 10(7), pages 1-27, April.
  45. Yusen Xia & Tiaojun Xiao & G. Peter Zhang, 2019. "Service Investment and Channel Structure Decisions in Competing Supply Chains," Service Science, INFORMS, vol. 11(1), pages 57-74, March.
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