IDEAS home Printed from https://ideas.repec.org/p/vnm/wpdman/148.html
   My bibliography  Save this paper

From measuring the past to strategically framing challenges in the healthcare sector. The role of the balance scorecard

Author

Listed:
  • Anna Comacchio

    (Dept. of Management, Università Ca' Foscari Venice)

  • Maddalena Campioni

    (Dept. of Management, Università Ca' Foscari Venice)

  • Mauro Bonin

    (Health and Social Care, Regional Direction, Veneto Region)

Abstract

Raising challenges and reducing resources in the healthcare sector, have put performance management center stage. Recent debate has, on the one hand, highlighted the negative effects of this increasingly diffuse management approach, on the other hand, more emphasis has been placed on the need to move from performance measurement to performance management and to better integrate it with strategic planning. From this stand point a body of studies focused on the replacement of traditional accounting system by multidimensional frameworks and more specifically by the Balance scorecard. The paper investigates the role of balance scorecard in the healthcare sector and how this multidimensional framework might help to effectively link strategy and performance management, for a more comprehensive and strategic management of healthcare organizations in a fast moving environment. The paper provides empirical evidence, through a case study, on the role that a multidimensional approach such as the one delivered by the Balance scorecard can have to help organization and managers to move from measuring the past to strategically framing challenges.

Suggested Citation

  • Anna Comacchio & Maddalena Campioni & Mauro Bonin, 2017. "From measuring the past to strategically framing challenges in the healthcare sector. The role of the balance scorecard," Working Papers 15, Department of Management, Università Ca' Foscari Venezia.
    • Handle: RePEc:vnm:wpdman:148
    as

    Download full text from publisher

    File URL: http://virgo.unive.it/wpideas/storage/2017wp15.pdf
    File Function: First version, 2017
    Download Restriction: no
    ---><---

    References listed on IDEAS

    as
    1. Bruce Gurd, 2007. "Lives in the balance: an analysis of the balanced scorecard (BSC) in healthcare organizations," International Journal of Productivity and Performance Management, Emerald Group Publishing, vol. 57(1), pages 6-21, December.
    2. Grigoroudis, E. & Orfanoudaki, E. & Zopounidis, C., 2012. "Strategic performance measurement in a healthcare organisation: A multiple criteria approach based on balanced scorecard," Omega, Elsevier, vol. 40(1), pages 104-119, January.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Gabriel CHELARIU & Roxana DICU & Daniela MARDIROS & Leontina PAVALOAIA, 2017. "A Managerial Perspective on the Use of the Balanced Scorecard for Non-Profit Organizations in Educational Field," Revista romaneasca pentru educatie multidimensionala - Journal for Multidimensional Education, Editura Lumen, Department of Economics, vol. 9(1), pages 77-93, June.
    2. Chandra, Dheeraj & Kumar, Dinesh, 2021. "Evaluating the effect of key performance indicators of vaccine supply chain on sustainable development of mission indradhanush: A structural equation modeling approach," Omega, Elsevier, vol. 101(C).
    3. Camelia Mihaela Oane (Marinescu) & Klaudia Smol¹g & Emanuel Stefan Marinescu & Romuald Szopa, 2015. "Value-Based Management As The Innovating Paradigm Of Contemporary Governance – A Theoretical Approach," Polish Journal of Management Studies, Czestochowa Technical University, Department of Management, vol. 12(1), pages 106-120, DEcember.
    4. Mila Bravo & Dylan Jones & David Pla-Santamaria & Francisco Salas-Molina, 2022. "Encompassing statistically unquantifiable randomness in goal programming: an application to portfolio selection," Operational Research, Springer, vol. 22(5), pages 5685-5706, November.
    5. Anca Antoaneta Vărzaru, 2022. "An Empirical Framework for Assessing the Balanced Scorecard Impact on Sustainable Development in Healthcare Performance Measurement," IJERPH, MDPI, vol. 19(22), pages 1-17, November.
    6. Papapostolou, Aikaterini & Karakosta, Charikleia & Nikas, Alexandros & Psarras, John, 2017. "Exploring opportunities and risks for RES-E deployment under Cooperation Mechanisms between EU and Western Balkans: A multi-criteria assessment," Renewable and Sustainable Energy Reviews, Elsevier, vol. 80(C), pages 519-530.
    7. Alkinoos Psarras & Theodoros Anagnostopoulos & Nikos Tsotsolas & Ioannis Salmon & Lazaros Vryzidis, 2020. "Applying the Balanced Scorecard and Predictive Analytics in the Administration of a European Funding Program," Administrative Sciences, MDPI, vol. 10(4), pages 1-15, December.
    8. Durbach, Ian N. & Stewart, Theodor J., 2012. "A comparison of simplified value function approaches for treating uncertainty in multi-criteria decision analysis," Omega, Elsevier, vol. 40(4), pages 456-464.
    9. Franciely Velozo Aragão & Daiane Maria de Genaro Chiroli & Fernanda Cavicchioli Zola & Emanuely Velozo Aragão & Luis Henrique Nogueira Marinho & Ana Lidia Cascales Correa & João Carlos Colmenero, 2023. "Smart Cities Maturity Model—A Multicriteria Approach," Sustainability, MDPI, vol. 15(8), pages 1-20, April.
    10. Ajay Kumar Behera & Narayan C. Nayak & Harish C. Das, 2016. "Performance of Indian Service Industries Due to IT Adoption," Global Business Review, International Management Institute, vol. 17(5), pages 1073-1093, October.
    11. Mercè Sala-Rios & Teresa Torres-Solé & Mariona Farré-Perdiguer, 2020. "Can a Multi-Criteria Methodology Fit with Non-Profit Institutions’ Decision-Making? An Application in a Spanish Non-Profit Association," International Review on Public and Nonprofit Marketing, Springer;International Association of Public and Non-Profit Marketing, vol. 17(3), pages 289-315, September.
    12. Youchao Tan & Yang Zhang & Roohollah Khodaverdi, 2017. "Service performance evaluation using data envelopment analysis and balance scorecard approach: an application to automotive industry," Annals of Operations Research, Springer, vol. 248(1), pages 449-470, January.
    13. Ying Sophie Huang & Kazunori Ito & Moeki Nemoto, 2023. "Sustainable Communication Management Using the Balanced Scorecard: Evidence from a Japanese Hospital Based on Corporate Communication Theory," Sustainability, MDPI, vol. 15(13), pages 1-23, June.
    14. Constantin Zopounidis & Michael Doumpos, 2013. "Multicriteria decision systems for financial problems," TOP: An Official Journal of the Spanish Society of Statistics and Operations Research, Springer;Sociedad de Estadística e Investigación Operativa, vol. 21(2), pages 241-261, July.
    15. Behrooz Noori, 2014. "Prioritizing strategic business units in the face of innovation performance: Combining fuzzy AHP and BSC," Proceedings of International Academic Conferences 0802059, International Institute of Social and Economic Sciences.
    16. Mercè Sala-Rios & Teresa Torres-Solé & Mariona Farré-Perdiguer, 0. "Can a Multi-Criteria Methodology Fit with Non-Profit Institutions’ Decision-Making? An Application in a Spanish Non-Profit Association," International Review on Public and Nonprofit Marketing, Springer;International Association of Public and Non-Profit Marketing, vol. 0, pages 1-27.
    17. Jacqueline Tsz Yin Lo & Calvin Kam, 2021. "Innovation Performance Indicators for Architecture, Engineering and Construction Organization," Sustainability, MDPI, vol. 13(16), pages 1-25, August.
    18. Chia-Chen Yang & Shang-Ling Ou & Li-Chang Hsu, 2019. "A Hybrid Multi-Criteria Decision-Making Model for Evaluating Companies’ Green Credit Rating," Sustainability, MDPI, vol. 11(6), pages 1-23, March.
    19. Agostino, Deborah & Arnaboldi, Michela, 2012. "Design issues in Balanced Scorecards: The “what” and “how” of control," European Management Journal, Elsevier, vol. 30(4), pages 327-339.
    20. Ms. Preeti B. Upadhyay & Mr. Abhishak Singh & Dr. Alok Choudhary, 2022. "Informed Decision for Planning the Public Health Infrastructure in Madhya Pradesh – Multiple Criteria Decision Analysis," International Journal of Research and Innovation in Social Science, International Journal of Research and Innovation in Social Science (IJRISS), vol. 6(3), pages 755-760, March.

    More about this item

    Keywords

    balance scorecard; organizational innovation; healthcare sector; performance management;
    All these keywords.

    JEL classification:

    • L25 - Industrial Organization - - Firm Objectives, Organization, and Behavior - - - Firm Performance
    • L30 - Industrial Organization - - Nonprofit Organizations and Public Enterprise - - - General

    NEP fields

    This paper has been announced in the following NEP Reports:

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:vnm:wpdman:148. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Marco LiCalzi (email available below). General contact details of provider: https://edirc.repec.org/data/mdvenit.html .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.