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On the Social Value of Quality: An Economic Evaluation of the Baldrige Performance Excellence Program

Author

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  • Link, Albert N.

    () (University of North Carolina at Greensboro, Department of Economics)

  • Scott, John T.

    () (Dartmouth College)

Abstract

This study estimates the net social value of the Baldrige Performance Excellence Program. It focuses specifically on a survey population of 273 applicants for the Malcolm Baldrige National Quality Award since 2006. Using a counterfactual evaluation method, social benefits have been quantified from the responses of 45 Award applicants to a Web-based survey. We conservatively estimate the ratio of social benefits to costs to be 820-to-1. This finding certainly supports the belief that the Baldrige Program creates great value for the U.S. economy.

Suggested Citation

  • Link, Albert N. & Scott, John T., 2012. "On the Social Value of Quality: An Economic Evaluation of the Baldrige Performance Excellence Program," UNCG Economics Working Papers 12-1, University of North Carolina at Greensboro, Department of Economics.
  • Handle: RePEc:ris:uncgec:2012_001
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    References listed on IDEAS

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    1. Link, Albert N. & Scott, John T., 2011. "Public Goods, Public Gains: Calculating the Social Benefits of Public R&D," OUP Catalogue, Oxford University Press, number 9780199729685.
    2. Albert Link & John Scott, 2006. "An economic evaluation of the Baldrige National Quality Program," Economics of Innovation and New Technology, Taylor & Francis Journals, vol. 15(1), pages 83-100.
    3. Albert N. Link & John T. Scott, 2013. "The theory and practice of public-sector R&D economic impact analysis," Chapters,in: Handbook on the Theory and Practice of Program Evaluation, chapter 2, pages 15-55 Edward Elgar Publishing.
    4. Mueller,Dennis C., 2009. "Profits in the Long Run," Cambridge Books, Cambridge University Press, number 9780521101592, December.
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    Cited by:

    1. Link, Albert N. & Scott, John T., 2013. "Bending the Arc of Innovation: Public Support of R&D in Small, Entrepreneurial Firms," UNCG Economics Working Papers 13-8, University of North Carolina at Greensboro, Department of Economics.

    More about this item

    Keywords

    Baldrige Award; Quality; Performance excellence; Program evaluation;

    JEL classification:

    • H41 - Public Economics - - Publicly Provided Goods - - - Public Goods
    • M21 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Economics - - - Business Economics

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