On the Social Value of Quality: An Economic Evaluation of the Baldrige Performance Excellence Program
This study estimates the net social value of the Baldrige Performance Excellence Program. It focuses specifically on a survey population of 273 applicants for the Malcolm Baldrige National Quality Award since 2006. Using a counterfactual evaluation method, social benefits have been quantified from the responses of 45 Award applicants to a Web-based survey. We conservatively estimate the ratio of social benefits to costs to be 820-to-1. This finding certainly supports the belief that the Baldrige Program creates great value for the U.S. economy.
|Date of creation:||04 Jan 2012|
|Date of revision:|
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Phone: (336) 334-5463
Fax: (336) 334-4089
Web page: http://www.uncg.edu/bae/econ/
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- Link, Albert N. & Scott, John T., 2011. "Public Goods, Public Gains: Calculating the Social Benefits of Public R&D," OUP Catalogue, Oxford University Press, number 9780199729685, March.
- Albert N. Link & John T. Scott, 2013. "The theory and practice of public-sector R&D economic impact analysis," Chapters, in: Handbook on the Theory and Practice of Program Evaluation, chapter 2, pages 15-55 Edward Elgar.
- Albert Link & John Scott, 2006. "An economic evaluation of the Baldrige National Quality Program," Economics of Innovation and New Technology, Taylor & Francis Journals, vol. 15(1), pages 83-100.
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