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On the social value of quality: An economic evaluation of the Baldrige Performance Excellence Program

Author

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  • Albert N. Link
  • John T. Scott

Abstract

This study estimates the net social value of the Baldrige Performance Excellence Program. It focuses specifically on a survey population of 273 applicants for the Malcolm Baldrige National Quality Award since 2006. Using a counterfactual evaluation method, social benefits have been quantified from the responses of 45 Award applicants to a web-based survey. We estimate the ratio of all measured social benefits to costs to be between 351:1 and 820:1. This finding certainly supports the belief that the Baldrige Program creates considerable value for the US economy. Copyright The Author 2012. Published by Oxford University Press. All rights reserved. For Permissions, please email: journals.permissions@oup.com, Oxford University Press.

Suggested Citation

  • Albert N. Link & John T. Scott, 2012. "On the social value of quality: An economic evaluation of the Baldrige Performance Excellence Program," Science and Public Policy, Oxford University Press, vol. 39(5), pages 680-689, July.
    • Handle: RePEc:oup:scippl:v:39:y:2012:i:5:p:680-689
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    File URL: http://hdl.handle.net/10.1093/scipol/scs052
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    2. Albert N. Link & John T. Scott, 2013. "Bending the Arc of Innovation: Public Support of R&D in Small, Entrepreneurial Firms," Science, Technology, and Innovation Policy, Palgrave Macmillan, number 978-1-137-37088-4.

    More about this item

    JEL classification:

    • H41 - Public Economics - - Publicly Provided Goods - - - Public Goods
    • M21 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Economics - - - Business Economics

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