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Knowledge Management in Tourism Organizations: Proposal for an Analytical Model

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Abstract

Tourism is an activity-based service sector in which information and knowledge are fundamental to developing realistic strategies and business plans. This article presents a model that was developed in an investigation called “Organisational Knowledge Management in Tourism Organisations,” which was part of a doctoral degree in Sociology, Faculty of Economics, University of Algarve. This study investigated how Algarve tourist organisations manage knowledge by observing how they create, retain, share and use it. This empirical research is based on a study of three cases that used documental investigation, interviews and questionnaires and the analytic model that is introduced here. We present an analytic model that identifies the different stages of knowledge management (acquisition / knowledge creation, retention / storage, transfer / sharing and use) and the management practices that facilitate it (strategic management, organisational culture, structure and work processes, human resource policies, information systems and communications, evaluation of results and relationship with the environment outside the organisation) based on learning promotion.

Suggested Citation

  • Sequeira, Bernardete & Marques, João Filipe, 2011. "Knowledge Management in Tourism Organizations: Proposal for an Analytical Model," Spatial and Organizational Dynamics Discussion Papers 2011-5, CIEO-Research Centre for Spatial and Organizational Dynamics, University of Algarve.
    • Handle: RePEc:ris:cieodp:2011_005
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    1. Ikujiro Nonaka, 1994. "A Dynamic Theory of Organizational Knowledge Creation," Organization Science, INFORMS, vol. 5(1), pages 14-37, February.
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    Cited by:

    1. Orgambídez-Ramos, Alejandro & Mendoza-Sierra, M. Isabel & Giger, Jean-Christophe, 2013. "The Effects of Work Values and Work Centrality on Job Satisfaction. A Study With Older Spanish Workers," Journal of Tourism, Sustainability and Well-being, Cinturs - Research Centre for Tourism, Sustainability and Well-being, University of Algarve, vol. 1(3), pages 179-186.
    2. Santos, Joana & Gonçalves, Gabriela & Gomes, Alexandra, 2013. "Organizational Culture and Subjective and Work Well-being. The Case of Employees of Portuguese Universities," Journal of Tourism, Sustainability and Well-being, Cinturs - Research Centre for Tourism, Sustainability and Well-being, University of Algarve, vol. 1(3), pages 153-161.

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    More about this item

    Keywords

    Knowledge; Organisational Knowledge Management; Facilitating Practices;
    All these keywords.

    JEL classification:

    • D83 - Microeconomics - - Information, Knowledge, and Uncertainty - - - Search; Learning; Information and Knowledge; Communication; Belief; Unawareness

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    This paper has been announced in the following NEP Reports:

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