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Gap Analysis of Stakeholders’ Perception in Tourism Industry

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  • Chavan, Rajashri Ramesh
  • Bhola, Sarang Shankar

Abstract

The paper mainly focused to determine the stakeholder profile and establish the perception gap between tourist and service providers mainly hoteliers and tour operators. A research framework is constructed and tested using data produced by three independent surveys of tourists and tourism service providers viz. hoteliers and tour operators from the 10-tourist sites viz. Aundh, Sajjangarh, Kas, Thoseghar, Ajinkyatara, Mahabaleshwar, Panchgani, Pratapgarh, Wai and Koyna of Satara district. The study concluded that there is a difference of opinion amongst stakeholders in case of satisfaction and importance of those 33 available tourist services and amenities in the district.

Suggested Citation

  • Chavan, Rajashri Ramesh & Bhola, Sarang Shankar, 2013. "Gap Analysis of Stakeholders’ Perception in Tourism Industry," MPRA Paper 48768, University Library of Munich, Germany, revised 2013.
  • Handle: RePEc:pra:mprapa:48768
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    File URL: https://mpra.ub.uni-muenchen.de/48768/1/MPRA_paper_48768.pdf
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    More about this item

    Keywords

    Services; Perception; Gap Analysis; Tourism Industry; Maharashtra;

    JEL classification:

    • L8 - Industrial Organization - - Industry Studies: Services
    • L83 - Industrial Organization - - Industry Studies: Services - - - Sports; Gambling; Restaurants; Recreation; Tourism

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