Service quality perception and customers’ satisfaction in internet banking service: a case study of public and private sector banks
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References listed on IDEAS
- Oliver, Richard L, 1993. " Cognitive, Affective, and Attribute BAses of the Satisfaction Response," Journal of Consumer Research, Oxford University Press, vol. 20(3), pages 418-430, December.
- Brady, Michael K. & Cronin, J. Jr. & Brand, Richard R., 2002. "Performance-only measurement of service quality: a replication and extension," Journal of Business Research, Elsevier, vol. 55(1), pages 17-31, January.
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KeywordsService Quality; Perception; Customers’ Satisfaction; Internet Banking Service;
- G2 - Financial Economics - - Financial Institutions and Services
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