IDEAS home Printed from https://ideas.repec.org/p/osf/osfxxx/72mgv.html
   My bibliography  Save this paper

Developing an Appropriate Performance Measurement Framework for Total Quality Management in Construction, and other Industries

Author

Listed:
  • Neyestani, Behnam

Abstract

Total quality management (TQM) is a set of opinions and ideas that widely called “management philosophy”. This management technique is able to assist the construction firms in improving continuously the organization's performance, in order to satisfy customers and survive in the market. The success of TQM implementation is tightly dependent on identifying and selecting the appropriate critical success factors (CSFs), quality tools, and performance measures (KPIs) within TQM framework. Doubtlessly, a set of suitable performance measures (indicators) has a significant role to verify and ensure that TQM implementation can successfully achieve its aims in the organization. Thus, the main purpose of this paper was to develop a suitable framework to assess the effects of TQM implementation on organization's performance in construction industry. For this aim, the study was conducted a comprehensive literature review to specify the existing key performance indicators (KPIs) from 26 TQM frameworks that formulated by scholars. In data analysis, the only 20 KPIs were found of 26 TQM studies. The extracted KPIs (20) classified based on four dimensions of balanced scorecard (BSC), and then arranged from highest to lowest frequency for each perspective of BSC. Finally, a total of ten KPIs were determined and presented within BSC system as an appropriate performance measures framework, which enables evaluating critical areas that very vital to the success of TQM implementation in construction firms at project and enterprise levels.

Suggested Citation

  • Neyestani, Behnam, 2017. "Developing an Appropriate Performance Measurement Framework for Total Quality Management in Construction, and other Industries," OSF Preprints 72mgv, Center for Open Science.
    • Handle: RePEc:osf:osfxxx:72mgv
    DOI: 10.31219/osf.io/72mgv
    as

    Download full text from publisher

    File URL: https://osf.io/download/5955088fb83f69022c5c7e86/
    Download Restriction: no
    File URL: https://libkey.io/10.31219/osf.io/72mgv?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    References listed on IDEAS

    as
    1. Prajogo, Daniel I. & Sohal, Amrik S., 2006. "The relationship between organization strategy, total quality management (TQM), and organization performance--the mediating role of TQM," European Journal of Operational Research, Elsevier, vol. 168(1), pages 35-50, January.
    2. Boon In Tan & Kee Luen Wong & Chee Keong Choong, 2013. "TQM and Family Owned Business: Performance and Sustainability," Diversity, Technology, and Innovation for Operational Competitiveness: Proceedings of the 2013 International Conference on Technology Innovation and Industrial Management,, ToKnowPress.
    3. Md. Mazharul Islam & M.A. Karim & Essam Mohammed Habes, 2015. "Relationship between quality certification and financial & non-financial performance of organizations," Journal of Developing Areas, Tennessee State University, College of Business, vol. 49(6), pages 119-132, Special I.
    4. Martinez-Costa, Micaela & Martinez-Lorente, Angel R. & Choi, Thomas Y., 2008. "Simultaneous consideration of TQM and ISO 9000 on performance and motivation: An empirical study of Spanish companies," International Journal of Production Economics, Elsevier, vol. 113(1), pages 23-39, May.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Neyestani, Behnam & Juanzon, Joseph Berlin P., 2016. "Developing an Appropriate Performance Measurement Framework for Total Quality Management in Construction, and other Industries," MPRA Paper 76601, University Library of Munich, Germany, revised 30 Nov 2016.
    2. Neyestani, Behnam & Juanzon, Joseph Berlin P., 2016. "Identification of A Set of Appropriate Critical Success Factors for Successful TQM Implementation in Construction, and Other Industries," MPRA Paper 76603, University Library of Munich, Germany.
    3. Neyestani, Behnam & P., Joseph Berlin, 2017. "Identification of A Set of Appropriate Critical Success Factors (CSFs) for Successful TQM Implementation in Construction, and Other Industries," OSF Preprints 7rsw5, Center for Open Science.
    4. Neyestani, Behnam, 2017. "Effects of ISO 9001 on Non-Financial and Financial Performance in the Organizations: A Review," MPRA Paper 76799, University Library of Munich, Germany.
    5. Valmohammadi, Changiz & Roshanzamir, Shervin, 2015. "The guidelines of improvement: Relations among organizational culture, TQM and performance," International Journal of Production Economics, Elsevier, vol. 164(C), pages 167-178.
    6. Neyestani, Behnam & Juanzon, Joseph Berlin P., 2017. "ISO 9001 Standard and Organization's Performance: A Literature Review," OSF Preprints db5mv, Center for Open Science.
    7. Bayo-Moriones, Alberto & Merino-Díaz-de-Cerio, Javier & Antonio Escamilla-de-León, Sergio & Mary Selvam, Rejina, 2011. "The impact of ISO 9000 and EFQM on the use of flexible work practices," International Journal of Production Economics, Elsevier, vol. 130(1), pages 33-42, March.
    8. Terziovski, Milé & Guerrero, Jose-Luis, 2014. "ISO 9000 quality system certification and its impact on product and process innovation performance," International Journal of Production Economics, Elsevier, vol. 158(C), pages 197-207.
    9. Dmitrijs Solovjovs & Aleksandrs Kotlars & Valerijs Skribans & Katalin Liptak, 2017. "The Economic Significance of People Skills for Effective Enterprise Management," Eastern European Business and Economics Journal, Eastern European Business and Economics Studies Centre, vol. 3(4), pages 360-375.
    10. M. R. Ibrahim & D. U. Muhammad & B. Muhammad & J. O. Alaezi & J. Agidani, 2023. "The Key to Organizational and construction Excellence: A Study of Total Quality Management," Papers 2305.13104, arXiv.org.
    11. Trifković, Neda, 2017. "Spillover Effects of International Standards: Working Conditions in the Vietnamese SMEs," World Development, Elsevier, vol. 97(C), pages 79-101.
    12. Manthos D. Delis & Pantelis Kazakis & Constantin Zopounidis, 2021. "Management Practices and Takeover Decisions," Working Papers 2021_10, Business School - Economics, University of Glasgow.
    13. Delis, Manthos D. & Iosifidi, Maria & Tsionas, Mike, 2020. "Management estimation in banking," European Journal of Operational Research, Elsevier, vol. 284(1), pages 355-372.
    14. Juan Tarí & Iñaki Heras-Saizarbitoria & Gavin Dick, 2014. "Internal and external drivers for quality certification in the service industry: Do they have different impacts on success?," Service Business, Springer;Pan-Pacific Business Association, vol. 8(2), pages 337-354, June.
    15. Lo, Chris K.Y. & Yeung, Andy C.L. & Cheng, T.C.E., 2009. "ISO 9000 and supply chain efficiency: Empirical evidence on inventory and account receivable days," International Journal of Production Economics, Elsevier, vol. 118(2), pages 367-374, April.
    16. Yi-Chan Chung, 2016. "Study on Total Quality Management Activities in Taiwan Tourism Factories," International Journal of Business and Social Research, MIR Center for Socio-Economic Research, vol. 6(8), pages 1-14, August.
    17. Waidi Adeniyi Akingbad, 2014. "Competitive Strategies and Improved Performance of Selected Nigeria Telecommunication Companies," Journal of Entrepreneurship, Management and Innovation, Fundacja Upowszechniająca Wiedzę i Naukę "Cognitione", vol. 10(4), pages 143-167.
    18. Manders, Basak & de Vries, Henk J. & Blind, Knut, 2016. "ISO 9001 and product innovation: A literature review and research framework," Technovation, Elsevier, vol. 48, pages 41-55.
    19. Larisa Ivascu & Waqas Ali & Rimsha Khalid & Mohsin Raza, 2022. "The Impact of Competitive Strategies on Performance of Banking Sector; The Mediating Role of Corporate Social Responsibility and Operational Excellence," Energies, MDPI, vol. 16(1), pages 1-18, December.
    20. Lindlbauer, Ivonne & Schreyögg, Jonas & Winter, Vera, 2016. "Changes in technical efficiency after quality management certification: A DEA approach using difference-in-difference estimation with genetic matching in the hospital industry," European Journal of Operational Research, Elsevier, vol. 250(3), pages 1026-1036.

    More about this item

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:osf:osfxxx:72mgv. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: OSF (email available below). General contact details of provider: https://osf.io/preprints/ .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.