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The Role, Importance and Motivations of ISO 9001:2015 Based QMS Implementation in SMEs

Author

Listed:
  • Alina Rodica Gal

    (“Babeș –Bolyai†University of Cluj-Napoca)

  • Cosmina Laura RaÈ›

    (“Babeș –Bolyai†University of Cluj-Napoca)

  • Cristina Ionela Toadere

    (“Babeș –Bolyai†University of Cluj-Napoca)

Abstract

The empirical study addresses an important topic, namely the importance and motivations of QMS implementation in SMEs, based on the new edition of the international standard ISO 9001: 2015, and starting from the reality that in 2018 the share of SMEs that have implemented and certified QMS according to ISO 9001, also considering the ISO 9001 version the 2008 edition, is below 30%, and those that have implemented and certified the new 2015 edition have a share below 10%. Thus our study is based on a sample of 93 enterprises that have implemented the new standard. Regarding the certification of SMEs, we believe that obtaining the certificate by meeting its criteria is not enough considering that it determines more the direction to follow, the future evolution of the SMC, which is why its requirements can be considered as minimum criteria to be met for certification, not an end goal.

Suggested Citation

  • Alina Rodica Gal & Cosmina Laura RaÈ› & Cristina Ionela Toadere, 2020. "The Role, Importance and Motivations of ISO 9001:2015 Based QMS Implementation in SMEs," Ovidius University Annals, Economic Sciences Series, Ovidius University of Constantza, Faculty of Economic Sciences, vol. 0(1), pages 626-633, August.
    • Handle: RePEc:ovi:oviste:v:xx:y:2020:i:1:p:626-633
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    References listed on IDEAS

    as
    1. Milé Terziovski, 2010. "Innovation practice and its performance implications in small and medium enterprises (SMEs) in the manufacturing sector: a resource‐based view," Strategic Management Journal, Wiley Blackwell, vol. 31(8), pages 892-902, August.
    2. Martinez-Costa, Micaela & Martinez-Lorente, Angel R. & Choi, Thomas Y., 2008. "Simultaneous consideration of TQM and ISO 9000 on performance and motivation: An empirical study of Spanish companies," International Journal of Production Economics, Elsevier, vol. 113(1), pages 23-39, May.
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    More about this item

    Keywords

    implementation; quality standards; motivations for QMS implementation; quality management; quality certification;
    All these keywords.

    JEL classification:

    • M13 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - New Firms; Startups
    • M14 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - Corporate Culture; Diversity; Social Responsibility
    • M20 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Economics - - - General
    • M21 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Economics - - - Business Economics

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