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Une Validation Des Temps Standards D'Operation Dans Le Secteur Des Services

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  • Gervais Thenet

    (CREM - Centre de recherche en économie et management - UNICAEN - Université de Caen Normandie - NU - Normandie Université - UR1 - Université de Rennes 1 - CNRS - Centre National de la Recherche Scientifique)

Abstract

Cet article décrit, en recourrant aux approches DEA et aux frontières de production stochastisques, la mise en place d'un outil de benchmaking interne dans le secteur des services. Il permet également de valider l'utilisation de temps standards d'opérations lorsque la fonction de production n'est pas toujours bien spécifiée ou se prête difficilement à des évaluations de la performance administrative.

Suggested Citation

  • Gervais Thenet, 2006. "Une Validation Des Temps Standards D'Operation Dans Le Secteur Des Services," Post-Print halshs-00548049, HAL.
  • Handle: RePEc:hal:journl:halshs-00548049
    Note: View the original document on HAL open archive server: https://halshs.archives-ouvertes.fr/halshs-00548049
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    References listed on IDEAS

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    10. Baba Prasad & Patrick T. Harker, 1997. "Examining the Contribution of Information Technology Toward Productivity and Profitability in U.S. Retail Banking," Center for Financial Institutions Working Papers 97-09, Wharton School Center for Financial Institutions, University of Pennsylvania.
    11. Aigner, Dennis & Lovell, C. A. Knox & Schmidt, Peter, 1977. "Formulation and estimation of stochastic frontier production function models," Journal of Econometrics, Elsevier, vol. 6(1), pages 21-37, July.
    12. Jacques De Bandt, 1988. "Le débat sur la productivité dans les services : des problèmes mal posés," Revue d'Économie Industrielle, Programme National Persée, vol. 43(1), pages 179-195.
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