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From green vision to action: How leadership fosters employee service performance-Insight from multilevel study

Author

Listed:
  • M. Asghar, M
  • J. Shen

    (Audencia Business School)

  • N. Gull, N
  • J. Khan, J
  • Z. D. Xiong, Z.D

Abstract

Regardless of the role of service-oriented leadership in co-creating green value for customers in the hospitality industry, this study aims to investigate how service-oriented leadership influences employees' service performance through green self-efficacy and shared vision, particularly in the hospitality sector. This study explores the multilevel moderating role of green shared vision in the relationship between green self-efficacy and employee service performance. We collected data from 545 hotel employees using time-lagged and multilevel structural equation modeling. The study results indicate that service-oriented leadership has a significant influence on employee service performance, which is mediated by green self-efficacy and a shared vision. Furthermore, the findings suggest that a shared green vision moderates the relationship between green self-efficacy and employee service performance, thereby enhancing employee service performance. The study provides theoretical insights, practical implications, and valuable recommendations for managers in the hospitality sector.

Suggested Citation

  • M. Asghar, M & J. Shen & N. Gull, N & J. Khan, J & Z. D. Xiong, Z.D, 2026. "From green vision to action: How leadership fosters employee service performance-Insight from multilevel study," Post-Print hal-05519797, HAL.
    • Handle: RePEc:hal:journl:hal-05519797
    DOI: 10.1016/j.ijhm.2025.104526
    Note: View the original document on HAL open archive server: https://hal.science/hal-05519797v1
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    References listed on IDEAS

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