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Negative signals on Peer-to-Peer platforms: The impact of cancellations on host performance across different property types

Author

Listed:
  • R. Filieri

    (Audencia Business School)

  • E. Raguseo
  • F. Galati

Abstract

Scholars investigated the factors enhancing Airbnb hosts' performance; however, less research focused on negative signals, such as host cancellation messages. Cancellations are a negative signal that conspicuously reveals the number of times a host has canceled a pre-existing reservation. Drawing upon signaling theory and product involvement, we argue that cancellation signals have a negative impact on host occupancy, but this impact is moderated by the level of involvement associated with the accommodation type (i.e., private room, shared room, entire apartment). The study used a dataset of 31,778 reviews of 6384 Airbnb listings. The results show that accommodation type moderates the relationship, that is, the impact of cancellations is stronger for higher involvement accommodations (entire apartment) versus low involvement ones (shared rooms). This study advances the literature on negative signals and helps P2P managers understand the impact of cancellations on their revenues.

Suggested Citation

  • R. Filieri & E. Raguseo & F. Galati, 2023. "Negative signals on Peer-to-Peer platforms: The impact of cancellations on host performance across different property types," Post-Print hal-04779130, HAL.
    • Handle: RePEc:hal:journl:hal-04779130
    DOI: 10.1016/j.ijhm.2023.103564
    Note: View the original document on HAL open archive server: https://hal.science/hal-04779130v2
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    References listed on IDEAS

    as
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    2. Ulrich Gunter & Irem Önder, 2018. "Determinants of Airbnb demand in Vienna and their implications for the traditional accommodation industry," Tourism Economics, , vol. 24(3), pages 270-293, May.
    3. Pera, Rebecca & Viglia, Giampaolo & Grazzini, Laura & Dalli, Daniele, 2019. "When empathy prevents negative reviewing behavior," Annals of Tourism Research, Elsevier, vol. 75(C), pages 265-278.
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    5. R. Filieri & Elisabetta Raguseo & Claudio Vitari, 2019. "What moderates the influence of extremely negative ratings? The role of review and reviewer characteristics," Post-Print hal-04779104, HAL.
    6. Bresciani, Stefano & Ferraris, Alberto & Santoro, Gabriele & Premazzi, Katia & Quaglia, Roberto & Yahiaoui, Dorra & Viglia, Giampaolo, 2021. "The seven lives of Airbnb. The role of accommodation types," Annals of Tourism Research, Elsevier, vol. 88(C).
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