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Which elements of differentiation for commercial websites? A transmitted image approach
[Quels éléments de différenciation pour les sites web marchands ? Une approche par l'image transmise]

Author

Listed:
  • Christophe Bezes

    () (LARGEPA - Laboratoire de recherche en sciences de gestion Panthéon-Assas - UP2 - Université Panthéon-Assas)

  • Bertrand Belvaux

    () (CREGO - Centre de Recherche en Gestion des Organisations [Dijon] - UFC - Université de Franche-Comté - UBFC - Université Bourgogne Franche-Comté [COMUE] - UB - Université de Bourgogne - Université de Haute-Alsace (UHA) - Université de Haute-Alsace (UHA) Mulhouse - Colmar)

Abstract

No abstract is available for this item.

Suggested Citation

  • Christophe Bezes & Bertrand Belvaux, 2012. "Which elements of differentiation for commercial websites? A transmitted image approach [Quels éléments de différenciation pour les sites web marchands ? Une approche par l'image transmise]," Post-Print hal-02086743, HAL.
  • Handle: RePEc:hal:journl:hal-02086743
    DOI: 10.3917/mav.058.0033
    Note: View the original document on HAL open archive server: https://hal.archives-ouvertes.fr/hal-02086743
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    File URL: https://hal.archives-ouvertes.fr/hal-02086743/document
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    References listed on IDEAS

    as
    1. Vicki McKinney & Kanghyun Yoon & Fatemeh “Mariam” Zahedi, 2002. "The Measurement of Web-Customer Satisfaction: An Expectation and Disconfirmation Approach," Information Systems Research, INFORMS, vol. 13(3), pages 296-315, September.
    2. S. Pontier, 1988. "Image du point de vente: pour une prise en compte de l'image interne," Post-Print hal-02011438, HAL.
    3. Jaeki Song & Fatemeh Mariam Zahedi, 2005. "A Theoretical Approach to Web Design in E-Commerce: A Belief Reinforcement Model," Management Science, INFORMS, vol. 51(8), pages 1219-1235, August.
    4. Jean-François Lemoine & Jean-François Notebaert, 2011. "Agent virtuel et confiance des internautes vis-à-vis d'un site Web," Post-Print hal-00662951, HAL.
    5. Gérard Cliquet & André Fady & Guy Basset, 2006. "Management de la distribution," Post-Print halshs-00241555, HAL.
    6. repec:dau:papers:123456789/4623 is not listed on IDEAS
    7. repec:dau:papers:123456789/2500 is not listed on IDEAS
    8. Fred D. Davis & Richard P. Bagozzi & Paul R. Warshaw, 1989. "User Acceptance of Computer Technology: A Comparison of Two Theoretical Models," Management Science, INFORMS, vol. 35(8), pages 982-1003, August.
    9. Marc Filser, 2004. "La stratégie de la distribution : des interrogations managériales aux contributions académiques," Post-Print halshs-00008356, HAL.
    10. Hartman, Katherine B. & Spiro, Rosann L., 2005. "Recapturing store image in customer-based store equity: a construct conceptualization," Journal of Business Research, Elsevier, vol. 58(8), pages 1112-1120, August.
    11. Sylvie Rolland & Déborah Wallet-Wodka, 2003. "La qualité des sites Web marchands en distribution : proposition d'une échelle de mesure E-Qual," Post-Print halshs-00143037, HAL.
    12. S. Rolland & Ina Freeman, 2010. "A new measure of e-service quality in France," Post-Print hal-00576616, HAL.
    13. Philippe Aurier & Yves Evrard & Gilles N'Goala, 2004. "Comprendre et mesurer la valeur du point de vue du consommateur," Post-Print hal-02023028, HAL.
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