IDEAS home Printed from https://ideas.repec.org/p/hal/journl/hal-01900497.html
   My bibliography  Save this paper

Quel pilotage pour des activités de service plus performantes ? Le cas du contrôle du Revenue Management

Author

Listed:
  • Caroline Tahar

    (CREM - Centre de recherche en économie et management - UNICAEN - Université de Caen Normandie - NU - Normandie Université - UR - Université de Rennes - CNRS - Centre National de la Recherche Scientifique)

Abstract

Many service organizations use Revenue Management to raise their performance. Though raising revenue is not enough to increase profit. How performance management systems can contribute to the success of a strategy operationalized by Revenue Management technics? Our research is based on an intervention in a organization that delivers services to students. We show the relevance of cost-profit-volume analysis for decision making in service. But indicators must be adjusted to the strategy and its operationalization through Revenue Management. Performance management systems should be consistent with the cost structure and the strategy and the way it is operationalized. They must take part of a performance continuous improvement process.

Suggested Citation

  • Caroline Tahar, 2016. "Quel pilotage pour des activités de service plus performantes ? Le cas du contrôle du Revenue Management," Post-Print hal-01900497, HAL.
    • Handle: RePEc:hal:journl:hal-01900497
    Note: View the original document on HAL open archive server: https://hal.science/hal-01900497
    as

    Download full text from publisher

    File URL: https://hal.science/hal-01900497/document
    Download Restriction: no
    ---><---

    References listed on IDEAS

    as
    1. Cécile Ayerbe & Audrey Missonier, 2007. "Validité interne et validité externe de l’étude de cas:principes et mise en oeuvre pour un renforcement mutuel," Revue Finance Contrôle Stratégie, revues.org, vol. 10(2), pages 37-62, June.
    2. Pascal Fabre & Dominique Bessire, 2006. "Enseigner la conception de systèmes de comptabilité de gestion," Comptabilité - Contrôle - Audit, Association francophone de comptabilité, vol. 12(3), pages 67-85.
    3. Nathalie Krief & Véronique Zardet, 2013. "Analyse de données qualitatives et recherche-intervention," Post-Print hal-00914102, HAL.
    4. Albert David & Armand Hatchuel & Romain Laufer, 2012. "Les nouvelles fondations des sciences de gestion : éléments d'épistémologie de la recherche en management," Post-Print hal-00748217, HAL.
    5. Romain Laufer & Armand Hatchuel & Albert David, 2012. "Les nouvelles fondations des sciences de gestion : éléments d'épistémologie de la recherche en management," Post-Print hal-01635115, HAL.
    6. Barry C. Smith & John F. Leimkuhler & Ross M. Darrow, 1992. "Yield Management at American Airlines," Interfaces, INFORMS, vol. 22(1), pages 8-31, February.
    7. P. Baumard & C. Donada & J. Ibert & J.M. Xuereb, 2007. "La collecte de données et la gestion de leurs sources," Post-Print hal-00324538, HAL.
    8. François Meyssonnier, 2012. "Le contrôle de gestion des services : réflexion sur les fondements et l'instrumentation," ACCRA, Association francophone de comptabilité, vol. 18(2), pages 73-97.
    9. repec:dau:papers:123456789/10578 is not listed on IDEAS
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Terramorsi Patrice, 2019. "De quoi les rapports intégrés sont-ils le nom ?," Post-Print hal-03094876, HAL.
    2. Laura Espinasse & Bastien Viollet Viollet, 2022. "French Rugby Put To The Test Of Management Instrumentation: A Cross-Section Of The Federation And A Professional Sports Club [Le Rugby Français À L'Épreuve De L'Instrumentation De Gestion : Regards," Post-Print hal-03584048, HAL.
    3. Dominik Schreyer, 2019. "Football spectator no-show behaviour in the German Bundesliga," Applied Economics, Taylor & Francis Journals, vol. 51(45), pages 4882-4901, September.
    4. Chatwin, Richard E., 2000. "Optimal dynamic pricing of perishable products with stochastic demand and a finite set of prices," European Journal of Operational Research, Elsevier, vol. 125(1), pages 149-174, August.
    5. Ali Hortacsu & Olivia R. Natan & Hayden Parsley & Timothy Schwieg & Kevin R. Williams, 2021. "Organizational Structure and Pricing: Evidence from a Large U.S. Airline," Cowles Foundation Discussion Papers 2312R, Cowles Foundation for Research in Economics, Yale University, revised Mar 2022.
    6. Ma, Jie & Tse, Ying Kei & Wang, Xiaojun & Zhang, Minhao, 2019. "Examining customer perception and behaviour through social media research – An empirical study of the United Airlines overbooking crisis," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 127(C), pages 192-205.
    7. Thibaut Duboisy, 2022. "La coopération des acteurs salariés et bénévoles -Cas d'un service mixte au sein d'un organisme associatif bailleur social," Post-Print hal-03721695, HAL.
    8. Chen, Lijian, 2020. "Determine the cost of denying boarding to passengers: An optimization-based approach," International Journal of Production Economics, Elsevier, vol. 220(C).
    9. Feng, Youyi & Xiao, Baichun, 2006. "A continuous-time seat control model for single-leg flights with no-shows and optimal overbooking upper bound," European Journal of Operational Research, Elsevier, vol. 174(2), pages 1298-1316, October.
    10. Naragain Phumchusri & Phatsakorn Sangsukiam & Nannapat Chariyasethapong, 2020. "Optimal overbooking model for car rental business with two levels of prices having stochastic joint booking and show-up levels," Journal of Revenue and Pricing Management, Palgrave Macmillan, vol. 19(3), pages 190-209, June.
    11. Benjamin Marcus & Chris K. Anderson, 2006. "Online Low-Price Guarantees---A Real Options Analysis," Operations Research, INFORMS, vol. 54(6), pages 1041-1050, December.
    12. François Meyssonnier & Mehdi Zakar, 2015. "Satisfaction du client et efficience du personnel en contact dans la relation de service : étude du cas d’une entreprise de grandes surfaces de bricolage," Post-Print hal-01188814, HAL.
    13. Christophe Favoreu & David Carassus & Christophe Maurel, 2015. "Strategic management in the public sector: a rational, political or collaborative approach? [Le management stratégique en milieu public : approche rationnelle, politique ou collaborative ?]," Post-Print hal-02152509, HAL.
    14. François Meyssonnier & Mehdi Zakar, 2015. "Satisfaction du client et efficience du personnel en contact dans la relation de service: Étude du cas d'une entreprise de grandes surfaces de bricolage," Working Papers hal-01238523, HAL.
    15. Barut, M. & Sridharan, V, 2004. "Design and evaluation of a dynamic capacity apportionment procedure," European Journal of Operational Research, Elsevier, vol. 155(1), pages 112-133, May.
    16. Wei Shi Lim, 2009. "Overselling in a Competitive Environment: Boon or Bane?," Marketing Science, INFORMS, vol. 28(6), pages 1129-1143, 11-12.
    17. Alavi Fard, Farzad & Sy, Malick & Ivanov, Dmitry, 2019. "Optimal overbooking strategies in the airlines using dynamic programming approach in continuous time," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 128(C), pages 384-399.
    18. Zhang, Michael & Bell, Peter C., 2007. "The effect of market segmentation with demand leakage between market segments on a firm's price and inventory decisions," European Journal of Operational Research, Elsevier, vol. 182(2), pages 738-754, October.
    19. Jeffrey I. McGill & Garrett J. van Ryzin, 1999. "Revenue Management: Research Overview and Prospects," Transportation Science, INFORMS, vol. 33(2), pages 233-256, May.
    20. Bodily, S. E. & Weatherford, L. R., 1995. "Perishable-asset revenue management: Generic and multiple-price yield management with diversion," Omega, Elsevier, vol. 23(2), pages 173-185, April.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:hal:journl:hal-01900497. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: CCSD (email available below). General contact details of provider: https://hal.archives-ouvertes.fr/ .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.