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The Reality of the Application of Electronic Document Management System in Governmental Institutions -an Empirical Study on the Palestinian Pension Agency

Author

Listed:
  • Mazen J. Al Shobaki

    () (Department of Information Technology - AUG - Al-Azhar University [Gaza])

  • Samy S. Abu Naser

    () (Department of Information Technology - AUG - Al-Azhar University [Gaza])

  • Mohammed Khair I. Kassab

    () (Department of Information Technology - AUG - Al-Azhar University [Gaza])

Abstract

The research aims to identify the status of the application of electronic document management system in governmental institutions – the study was applied on the Palestinian Pension Agency. The population of this study is composed of all employees in the Palestinian Pension Agency. In order to achieve the objectives of the study, the researchers used the descriptive and analytical approach, through which try to describe the phenomenon of the subject of the study, analyze the data and the relationship between the components and the views put around it. Census method was used due to the small size of the study population and ease of access to the target group. (108) questionnaires were distributed to all members of the study population, were (65) employees in the Gaza Strip and (43) employees in the West Bank. All questionnaires were recovered. The study found the following results: There were no statistically significant differences in the members of the population in response to differences in the study about the reality of the application of electronic document management system in governmental institutions - case study on the Palestinian Pension Authority due to the age. There are no statistically significant differences in population members in response to the reality of the application of electronic document management system in governmental institutions - case Study on the Palestinian Pension Authority due to the variable nature of the job. As well as there are no statistically significant differences in the members of the population in response to the study about the reality of the application of electronic document management system in governmental institutions - case study on the Palestinian Pension Authority due to the variable of specialization. There are statistically significant differences in the study about the reality of the application of electronic document management system in governmental institutions - case study on the Palestinian Pension Authority due to Qualification variable for the benefit of members of the population study who are holding a Bachelor degree. There are statistically significant differences in the study about the reality of the application of electronic document management system in governmental institutions – case study on the Palestinian Pension Authority due to the variable number of years of experience for the benefit of members of the study population who have experience between 11-15 years. The study found a group of recommendations, including: the need to focus on the establishment of a general management of electronic documents in the organization structure that takes care of all the technical processes in it an contains scientifically qualified persons in the field of electronic document management. The need is for the attention in developing strategic plans, policies and mechanisms of action commensurate with the electronic document management system.

Suggested Citation

  • Mazen J. Al Shobaki & Samy S. Abu Naser & Mohammed Khair I. Kassab, 2017. "The Reality of the Application of Electronic Document Management System in Governmental Institutions -an Empirical Study on the Palestinian Pension Agency," Post-Print hal-01505968, HAL.
  • Handle: RePEc:hal:journl:hal-01505968
    Note: View the original document on HAL open archive server: https://hal.archives-ouvertes.fr/hal-01505968
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    File URL: https://hal.archives-ouvertes.fr/hal-01505968/document
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    References listed on IDEAS

    as
    1. Youssef M. Abu Amuna & Mazen J. Al Shobaki & Samy S. Abu Naser, 2017. "Strategic Environmental Scanning: an Approach for Crises Management," Post-Print hal-01567731, HAL.
    2. Mazen J Al Shobaki & Samy S Abu Naser & Youssef M Abu Amuna & Suliman A El Talla, 2017. "Impact of Electronic Human Resources Management on the Development of Electronic Educational Services in the Universities," Post-Print hal-01500357, HAL.
    3. Jehad J Badwan & Mazen J Al Shobaki & Samy S Abu Naser & Youssef M Abu Amuna, 2017. "Adopting Technology for Customer Relationship Management in Higher Educational Institutions," Post-Print hal-01500365, HAL.
    Full references (including those not matched with items on IDEAS)

    Citations

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    Cited by:

    1. Mazen J. Al Shobaki & Samy S. Abu Naser, 2017. "Usage Degree of the Capabilities of Decision Support System in Al-Aqsa University of Gaza," Post-Print hal-01509458, HAL.
    2. Samy S. Abu Naser & Mazen J. Al Shobaki & Youssef M. Abu Amuna & Suliman A. El Talla, 2017. "The Reality of Electronic Human Resources Management in Palestinian Universities from the Perspective of the Staff in IT Centers," Post-Print hal-01516216, HAL.
    3. Youssef M. Abu Amuna & Mazen J. Al Shobaki & Samy S. Abu Naser & Suliman A. El Talla, 2017. "The Reality of Electronic Human Resources Management in Palestinian Universities-Gaza Strip," Post-Print hal-01559854, HAL.
    4. Naser Elshobaki, 2017. "Requirements for Applying DSS in Palestinian HEI -Applied Study on Al - Aqsa University in Gaza," Working Papers hal-01533172, HAL.
    5. Kassab, Mohammed Khair I. & Abu Naser, Samy S. & Al Shobaki, Mazen J., 2017. "The Impact of the Availability of Technological Infrastructure on the Success of the Electronic Document Management System of the Palestinian Pension Authority," EconStor Open Access Articles, ZBW - Leibniz Information Centre for Economics, pages 93-109.
    6. Mazen J. Al Shobaki & Samy S. Abu Naser & Suliman A. El Talla & Youssef M. Abu Amuna, 2017. "HRM University Systems and Their Impact on e-HRM," Post-Print hal-01567728, HAL.
    7. Husam R. & Samy S. Abu Naser & Suliman A El Talla & Mazen J Al Shobaki, 2018. "Information Technology Role in Determining Communication Style Prevalent Among Al-Azhar University Administrative Staff," Post-Print hal-02111495, HAL.
    8. Abunasser Elshobaki,, 2017. "Impact of Senior Management Support in the Success of electronic Document Management Systems," Post-Print hal-01552188, HAL.
    9. Al Shobaki, Mazen J. & Abu Naser, Samy S., 2017. "Requirements for Applying Decision Support Systems in Palestinian Higher Education Institutions - Applied Study on Al - Aqsa University in Gaza," EconStor Open Access Articles, ZBW - Leibniz Information Centre for Economics, pages 42-55.

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    Keywords

    Palestinian Pension Authority; Electronic document management system;

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