IDEAS home Printed from https://ideas.repec.org/a/bcp/journl/v9y2025issue-5p4370-4380.html

Impact of Artificial Intelligence on Effective Document Management in the Banking Sector in Nigeria

Author

Listed:
  • Osita Amaugo

    (Tau, Portharcourt-Old Gra, Rivers, Nigeria)

Abstract

This study investigates the influence of artificial intelligence on the effectiveness of document management within Nigerian banking institutions. In a context where conventional document management has transitioned to digital advancements, the incorporation of AI technologies, encompassing machine learning and natural language processing, promises enhanced accuracy, diminished turnaround times, and heightened overall efficiency. Employing a quantitative study design, data were gathered using questionnaires from a randomly selected sample of branches of Fidelity, GTB, Polaris, Stanbic, and Eco Bank, thereby assuring a robust representation of the 281 respondents. The research examined three hypotheses concerning the influence of AI on document classification, retrieval efficiency, and overall operational performance, with empirical evidence indicating substantial enhancements in these areas. Employing multiple regression analysis alongside statistical and computational methods, the findings indicate that AI integration achieves an average classification accuracy of 92.3%, markedly decreases document retrieval time, and exhibits a robust positive correlation with enhanced efficiency. The ramifications of these findings extend beyond mere enhancement of operational performance, offering significant insights for the banking sector and potentially other businesses facing analogous difficulties. This study advocates for the adoption of AI-driven document management systems, acknowledging the necessity for meticulous deployment to alleviate related risks, including data protection concerns. This study significantly contributes to the scientific discourse on AI integration in financial institutions and inspires future innovations in the field.

Suggested Citation

  • Osita Amaugo, 2025. "Impact of Artificial Intelligence on Effective Document Management in the Banking Sector in Nigeria," International Journal of Research and Innovation in Social Science, International Journal of Research and Innovation in Social Science (IJRISS), vol. 9(5), pages 4370-4380, May.
    • Handle: RePEc:bcp:journl:v:9:y:2025:issue-5:p:4370-4380
    as

    Download full text from publisher

    File URL: https://www.rsisinternational.org/journals/ijriss/Digital-Library/volume-9-issue-5/4370-4380.pdf
    Download Restriction: no
    File URL: https://rsisinternational.org/journals/ijriss/articles/impact-of-artificial-intelligence-on-effective-document-management-in-the-banking-sector-in-nigeria/
    Download Restriction: no
    ---><---

    References listed on IDEAS

    as
    1. Mazen J. Al Shobaki & Samy S. S Abu Naser & Mohammed Khair I. Kassab, 2017. "The Reality of the Application of Electronic Document Management System in Governmental Institutions -an Empirical Study on the Palestinian Pension Agency," Post-Print hal-01505968, HAL.
    2. Hamed Taherdoost, 2016. "Validity and Reliability of the Research Instrument; How to Test the Validation of a Questionnaire/Survey in a Research," Post-Print hal-02546799, HAL.
    3. Haradhan Kumar MOHAJAN, 2017. "Two Criteria For Good Measurements In Research: Validity And Reliability," Annals of Spiru Haret University, Economic Series, Universitatea Spiru Haret, vol. 17(4), pages 59-82.
    4. Kaukab Abid Azhar & Nayab Iqbal, 2018. "Effectiveness of Google classroom: Teachers’ perceptions," Prizren Social Science Journal, SHIKS, vol. 2(2), pages 52-66, December.
    5. Marko Jakšič & Matej Marinč, 2019. "Relationship banking and information technology: the role of artificial intelligence and FinTech," Risk Management, Palgrave Macmillan, vol. 21(1), pages 1-18, March.
    6. Doumpos, Michalis & Zopounidis, Constantin & Gounopoulos, Dimitrios & Platanakis, Emmanouil & Zhang, Wenke, 2023. "Operational research and artificial intelligence methods in banking," European Journal of Operational Research, Elsevier, vol. 306(1), pages 1-16.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Michael Kaoma & Erastus Mwanaumo & Michael Kalumbu Nsefu, 2025. "The Role of Investment Appraisal Techniques in Enhancing Financial Sustainability of Small and Medium Enterprises in Solwezi, Zambia," African Journal of Commercial Studies, African Journal of Commercial Studies, vol. 6(6).
    2. Xueying Wu & Wenyi Zhao & Tianshan Ma & Ziyu Yang, 2019. "Improving the Efficiency of Highway Construction Project Management Using Lean Management," Sustainability, MDPI, vol. 11(13), pages 1-27, July.
    3. Shodiya Olayinka Abideen & Obamiro John Kolade & Tijani Abideen Adekunle, 2022. "Reliability Of Research Instruments In Management Sciences Research: An Expository Perspective," Annals of University of Craiova - Economic Sciences Series, University of Craiova, Faculty of Economics and Business Administration, vol. 2(50), pages 93-109, December.
    4. Lu, Yao & Zhan, Shuwei & Zhan, Minghua, 2024. "Has FinTech changed the sensitivity of corporate investment to interest rates?—Evidence from China," Research in International Business and Finance, Elsevier, vol. 68(C).
    5. Mohajan, Haradhan, 2021. "Cradle to Cradle is a Sustainable Economic Policy for the Better Future," MPRA Paper 111334, University Library of Munich, Germany, revised 10 Oct 2021.
    6. repec:bcp:journl:v:9:y:2025:i:24:p:651-659 is not listed on IDEAS
    7. Rehman, Anisur & Behera, Rajat Kumar & Islam, Md Saiful & Elahi, Yasir Arafat & Abbasi, Faraz Ahmad & Imtiaz, Asma, 2024. "Drivers of metaverse adoption for enhancing marketing capabilities of retail SMEs," Technology in Society, Elsevier, vol. 79(C).
    8. Nor Azizi Bin Nasrudin & Norhafiz Bin Nasrudin, 2025. "Exploring Factors Influencing Mobile Learning Acceptance Among Educators," International Journal of Research and Innovation in Social Science, International Journal of Research and Innovation in Social Science (IJRISS), vol. 9(9), pages 2315-2326, September.
    9. repec:rbs:ijbrss:v:14:y:2026:i:9:p:12-22 is not listed on IDEAS
    10. Katarina Kostelić, 2021. "Game Awareness: A Questionnaire," Games, MDPI, vol. 12(4), pages 1-39, December.
    11. Mohajan, Devajit & Mohajan, Haradhan, 2023. "Glaserian Grounded Theory and Straussian Grounded Theory: Two Standard Qualitative Research Approaches in Social Science," MPRA Paper 117017, University Library of Munich, Germany, revised 20 Feb 2023.
    12. Violetta Luzie Neusuess, 2020. "An Investigation of the Factors Influencing UAE Nationals to undertake Technical and Vocational Education," Technium Social Sciences Journal, Technium Science, vol. 9(1), pages 95-113, July.
    13. Chaklader, Barnali & Gupta, Brij B. & Panigrahi, Prabin Kumar, 2023. "Analyzing the progress of FINTECH-companies and their integration with new technologies for innovation and entrepreneurship," Journal of Business Research, Elsevier, vol. 161(C).
    14. Lu, Yao & Li, Lu & Zhan, Huanqi & Zhan, Minghua, 2024. "Fintech, information heterogeneity, and the regional distribution effects of corporate financing constraints," Economic Modelling, Elsevier, vol. 137(C).
    15. Thobeka Ncanywa, 2023. "Eurocentric, Westernized, or Afrocentric curriculum in one university in the Eastern Cape: An entrepreneurship approach," International Journal of Research in Business and Social Science (2147-4478), Center for the Strategic Studies in Business and Finance, vol. 12(10), pages 113-120, December.
    16. Mohajan, Haradhan, 2020. "Quantitative Research: A Successful Investigation in Natural and Social Sciences," MPRA Paper 105149, University Library of Munich, Germany, revised 15 Nov 2020.
    17. Antonio Cejudo & Víctor Jesús Moreno-Alcaraz & Riccardo Izzo & Francisco Javier Robles-Palazón & Pilar Sainz de Baranda & Fernando Santonja-Medina, 2020. "Flexibility in Spanish Elite Inline Hockey Players: Profile, Sex, Tightness and Asymmetry," IJERPH, MDPI, vol. 17(9), pages 1-14, May.
    18. Mohajan, Devajit & Mohajan, Haradhan, 2022. "Memo Writing Procedures in Grounded Theory Research Methodology," MPRA Paper 115246, University Library of Munich, Germany, revised 10 Aug 2022.
    19. Huang, Shirley Hsueh-Li & Hu, Guo-Hsin & Hsu, Ming-Fu, 2025. "Identifying contextual content-based risk drivers for advanced risk management strategies," Research in International Business and Finance, Elsevier, vol. 73(PB).
    20. Thomas Odongo Ololo & Dr. Mary Anyango Onditi & Dr. Benard Mwebi, 2024. "Influence of Principals’ Reward System on Academic Performance in Kisii County, Kenya," International Journal of Research and Innovation in Social Science, International Journal of Research and Innovation in Social Science (IJRISS), vol. 8(5), pages 1011-1031, May.
    21. Youssef M. Abu Amuna & Mazen J. Al Shobaki & Samy S. Abu Naser & Suliman A. El Talla, 2017. "The Reality of Electronic Human Resources Management in Palestinian Universities-Gaza Strip," Post-Print hal-01559854, HAL.
    22. Mohammed Al-Abri & Christopher Denman & Mubarak Al Alawi & Maryam Al Ajmi, 2024. "Enhancing employability through university-industry linkages: Omani engineering students’ perspectives of the Eidaad internship programme," Humanities and Social Sciences Communications, Palgrave Macmillan, vol. 11(1), pages 1-13, December.

    More about this item

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:bcp:journl:v:9:y:2025:issue-5:p:4370-4380. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Dr. Pawan Verma (email available below). General contact details of provider: https://rsisinternational.org/journals/ijriss/ .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.