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Assessing information: the content of asynchronous communication in hybrid work

Author

Listed:
  • Schirmann, Kyle
  • Espinosa, Miguel
  • Choudhury, Prithwiraj (Raj)
  • Khanna, Tarun
  • Makridis, Christos A.

Abstract

Organizations are often viewed as information processors, and an efficient, robust information architecture can be a source of competitive advantage. However, measuring the content and flow of information is challenging. We describe three metrics for capturing aspects of these products and processes, analyzing intraorganizational email data from the perspectives of production, consumption, and pure novelty. We then leverage a field experiment to determine how the structure of work—specifically, hybrid work arrangements—affects these metrics, finding that workers who split their time between home and the office may be particularly effective at transmitting information their audiences find useful and new.

Suggested Citation

  • Schirmann, Kyle & Espinosa, Miguel & Choudhury, Prithwiraj (Raj) & Khanna, Tarun & Makridis, Christos A., 2026. "Assessing information: the content of asynchronous communication in hybrid work," LSE Research Online Documents on Economics 138644, London School of Economics and Political Science, LSE Library.
    • Handle: RePEc:ehl:lserod:138644
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    File URL: https://researchonline.lse.ac.uk/id/eprint/138644/
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    References listed on IDEAS

    as
    1. Longqi Yang & David Holtz & Sonia Jaffe & Siddharth Suri & Shilpi Sinha & Jeffrey Weston & Connor Joyce & Neha Shah & Kevin Sherman & Brent Hecht & Jaime Teevan, 2022. "The effects of remote work on collaboration among information workers," Nature Human Behaviour, Nature, vol. 6(1), pages 43-54, January.
    2. Jay R. Galbraith, 1974. "Organization Design: An Information Processing View," Interfaces, INFORMS, vol. 4(3), pages 28-36, May.
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    More about this item

    JEL classification:

    • R14 - Urban, Rural, Regional, Real Estate, and Transportation Economics - - General Regional Economics - - - Land Use Patterns
    • J01 - Labor and Demographic Economics - - General - - - Labor Economics: General
    • J50 - Labor and Demographic Economics - - Labor-Management Relations, Trade Unions, and Collective Bargaining - - - General

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