IDEAS home Printed from https://ideas.repec.org/p/cte/wsrepe/ws113325.html

Equilibrium strategies in a tandem queue under various levels of information

Author

Listed:
  • D'Auria, Bernardo
  • Kanta, Spyridoula

Abstract

We analyze from an economical point of view a tandem network with two nodes. We look at different situations, that is, when customers upon their arrival are no informed, partially informed or totally informed about the state of the system. For each case, we look for the strategy that optimizes the individual net benefit. In addition, for the totally unobservable case, we also study the strategy what would be socially optimal, i.e. maximizing the overall welfare.

Suggested Citation

  • D'Auria, Bernardo & Kanta, Spyridoula, 2011. "Equilibrium strategies in a tandem queue under various levels of information," DES - Working Papers. Statistics and Econometrics. WS ws113325, Universidad Carlos III de Madrid. Departamento de Estadística.
    • Handle: RePEc:cte:wsrepe:ws113325
    as

    Download full text from publisher

    File URL: https://e-archivo.uc3m.es/rest/api/core/bitstreams/200a5179-1a7b-424e-9bdd-e3c37f069e71/content
    Download Restriction: no
    ---><---

    References listed on IDEAS

    as
    1. Naor, P, 1969. "The Regulation of Queue Size by Levying Tolls," Econometrica, Econometric Society, vol. 37(1), pages 15-24, January.
    2. Isabel Parra Frutos & Joaquin Aranda Gallego, 1999. "Multiproduct monopoly: a queueing approach," Applied Economics, Taylor & Francis Journals, vol. 31(5), pages 565-576.
    3. Armony, Mor & Haviv, Moshe, 2003. "Price and delay competition between two service providers," European Journal of Operational Research, Elsevier, vol. 147(1), pages 32-50, May.
    4. Martin, Stephen & Smith, Peter C., 1999. "Rationing by waiting lists: an empirical investigation," Journal of Public Economics, Elsevier, vol. 71(1), pages 141-164, January.
    5. Pengfei Guo & Paul Zipkin, 2007. "Analysis and Comparison of Queues with Different Levels of Delay Information," Management Science, INFORMS, vol. 53(6), pages 962-970, June.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Nimrod Dvir & Refael Hassin & Uri Yechiali, 2020. "Strategic behaviour in a tandem queue with alternating server," Queueing Systems: Theory and Applications, Springer, vol. 96(3), pages 205-244, December.
    2. Yiannis Dimitrakopoulos, 2023. "Equilibrium Behavior in Tandem Markovian Queues with Heterogeneous Delay-Sensitive Customers," SN Operations Research Forum, Springer, vol. 4(4), pages 1-29, December.
    3. Zhang, Shu & Ohlmann, Jeffrey W. & Thomas, Barrett W., 2014. "A priori orienteering with time windows and stochastic wait times at customers," European Journal of Operational Research, Elsevier, vol. 239(1), pages 70-79.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Sheng Zhu & Jinting Wang & Bin Liu, 2020. "Equilibrium joining strategies in the Mn/G/1 queue with server breakdowns and repairs," Operational Research, Springer, vol. 20(4), pages 2163-2187, December.
    2. Qiuping Yu & Gad Allon & Achal Bassamboo & Seyed Iravani, 2018. "Managing Customer Expectations and Priorities in Service Systems," Management Science, INFORMS, vol. 64(8), pages 3942-3970, August.
    3. Liu Yang & Weixin Shang & Liming Liu, 2023. "Follow the Crowd with Uncertain Service Capacity," Manufacturing & Service Operations Management, INFORMS, vol. 25(1), pages 341-352, January.
    4. Athanasia Manou & Pelin G. Canbolat & Fikri Karaesmen, 2024. "Strategic Heterogeneous Customers in a Transportation Station: Information and Pricing," Manufacturing & Service Operations Management, INFORMS, vol. 26(1), pages 389-406, January.
    5. Jalili Marand, Ata & Tang, Ou & Li, Hongyan, 2019. "Quandary of service logistics: Fast or reliable?," European Journal of Operational Research, Elsevier, vol. 275(3), pages 983-996.
    6. Ran Snitkovsky & Ricky Roet-Green & Jingwei Ji, 2026. "Foresee the Next Line: Customer Strategies and Information Disclosure in Tandem Queues," Operations Research, INFORMS, vol. 74(2), pages 682-699, March.
    7. Jouini, Oualid & Dallery, Yves & Aksin, Zeynep, 2009. "Queueing models for full-flexible multi-class call centers with real-time anticipated delays," International Journal of Production Economics, Elsevier, vol. 120(2), pages 389-399, August.
    8. Pengfei Guo & Zhe George Zhang, 2013. "Strategic Queueing Behavior and Its Impact on System Performance in Service Systems with the Congestion-Based Staffing Policy," Manufacturing & Service Operations Management, INFORMS, vol. 15(1), pages 118-131, September.
    9. Na Zhang & Anand Paul & Xu Sun, 2026. "Managing Service Systems with Overconfident Customers," Manufacturing & Service Operations Management, INFORMS, vol. 28(1), pages 308-325, January.
    10. Cary Deck & Erik O Kimbrough & Steeve Mongrain, 2014. "Paying for Express Checkout: Competition and Price Discrimination in Multi-Server Queuing Systems," PLOS ONE, Public Library of Science, vol. 9(3), pages 1-13, March.
    11. Yiannis Dimitrakopoulos, 2023. "Equilibrium Behavior in Tandem Markovian Queues with Heterogeneous Delay-Sensitive Customers," SN Operations Research Forum, Springer, vol. 4(4), pages 1-29, December.
    12. Caner Canyakmaz & Tamer Boyaci, 2018. "Opaque queues: Service systems with rationally inattentive customers," ESMT Research Working Papers ESMT-18-04, ESMT European School of Management and Technology.
    13. Oualid Jouini & Zeynep Akşin & Yves Dallery, 2011. "Call Centers with Delay Information: Models and Insights," Manufacturing & Service Operations Management, INFORMS, vol. 13(4), pages 534-548, October.
    14. Czerny, Achim I. & Guo, Pengfei & Hassin, Refael, 2022. "Shall firms withhold exact waiting time information from their customers? A transport example," Transportation Research Part B: Methodological, Elsevier, vol. 166(C), pages 128-142.
    15. Wenhui Zhou & Weixiang Huang & Vernon N. Hsu & Pengfei Guo, 2023. "On the Benefit of Privatization in a Mixed Duopoly Service System," Management Science, INFORMS, vol. 69(3), pages 1486-1499, March.
    16. Athanasia Manou & Antonis Economou & Fikri Karaesmen, 2014. "Strategic Customers in a Transportation Station: When Is It Optimal to Wait?," Operations Research, INFORMS, vol. 62(4), pages 910-925, August.
    17. Olga Bountali & Antonis Economou, 2019. "Strategic customer behavior in a two-stage batch processing system," Queueing Systems: Theory and Applications, Springer, vol. 93(1), pages 3-29, October.
    18. Apostolos Burnetas & Antonis Economou & George Vasiliadis, 2017. "Strategic customer behavior in a queueing system with delayed observations," Queueing Systems: Theory and Applications, Springer, vol. 86(3), pages 389-418, August.
    19. Jianfu Wang & Ming Hu, 2020. "Efficient Inaccuracy: User-Generated Information Sharing in a Queue," Management Science, INFORMS, vol. 66(10), pages 4648-4666, October.
    20. Guo, Pengfei & Zipkin, Paul, 2009. "The effects of the availability of waiting-time information on a balking queue," European Journal of Operational Research, Elsevier, vol. 198(1), pages 199-209, October.

    More about this item

    Keywords

    ;

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:cte:wsrepe:ws113325. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Ana Poveda (email available below). General contact details of provider: http://portal.uc3m.es/portal/page/portal/dpto_estadistica .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.