The Effect of Kiosks Service Quality and Kiosk Product Quality on Customer Satisfaction
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- Machleit, Karen A. & Mantel, Susan Powell, 2001. "Emotional response and shopping satisfaction: Moderating effects of shopper attributions," Journal of Business Research, Elsevier, vol. 54(2), pages 97-106, November.
- Babin, Barry J. & Attaway, Jill S., 2000. "Atmospheric Affect as a Tool for Creating Value and Gaining Share of Customer," Journal of Business Research, Elsevier, vol. 49(2), pages 91-99, August.
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More about this item
JEL classification:
- R3 - Urban, Rural, Regional, Real Estate, and Transportation Economics - - Real Estate Markets, Spatial Production Analysis, and Firm Location
NEP fields
This paper has been announced in the following NEP Reports:- NEP-MKT-2014-08-02 (Marketing)
- NEP-SEA-2014-08-02 (South East Asia)
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