Considering Stakeholders when Implementing New Technologies
Integrating the concerns of stakeholders into the decision process can be particularly important when adopting a new technology. Radio Frequency Identification (RFID) offers many potential benefits to the healthcare industry. However, hospital administrators who are examining this technology may not be considering the concerns of some secondary stakeholders (e.g, patients). A consumer survey found that support for two RFID applications in hospitals varied both across respondents and across applications. Privacy attitudes and behaviors were linked with RFID support levels. Increased two-way communications between healthcare management and both primary and secondary stakeholders may help improve the technology adoption decisions.
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- Riccardo Mogre & Rajit Gadh & Arunabh Chattopadhyay, 2009. "Using Survey Data to Design a RFID Centric Service System for Hospitals," Service Science, INFORMS, vol. 1(3), pages 189-206, September.
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- Amelia S. Carr & Man Zhang & Inge Klopping & Hokey Min, 2010. "RFID Technology: Implications for Healthcare Organizations," American Journal of Business, Emerald Group Publishing, vol. 25(2), pages 25-40.
- Larson, Ronald B. & Rana, Kulmani, 2011. "Consumer Support for Food Tracing with RFID Technology," 2011 Annual Meeting, July 24-26, 2011, Pittsburgh, Pennsylvania 103672, Agricultural and Applied Economics Association.
- Tzeng, Shiou-Fen & Chen, Wun-Hwa & Pai, Fan-Yun, 2008. "Evaluating the business value of RFID: Evidence from five case studies," International Journal of Production Economics, Elsevier, vol. 112(2), pages 601-613, April.
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