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Booking intention research progress: Emerging trends and research agenda

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  • Pérez-Ricardo, Elizabeth del Carmen
  • García-Mestanza, Josefa

Abstract

Purpose: Booking intention in the hotel context has motivated the interest of researchers in recent decades. However, research in this field is fragmented and its understanding presents gaps. The aim of this paper is to identify current trends in booking intention research and to recommend future research directions. Methods: To this end, a bibliometric study and content analysis were conducted on a total of 274 papers published between 2000 and 2022 in the Web of Science database. In particular, VOSviewer, SciMAT and the R software package were used to determine, quantify and visualise research clusters, as well as emerging topics in this field of study. Results: The results revealed the existence of three lines of research that have evolved during the total period studied: (1) the impact of technologies on booking intention, (2) the influence of internal consumer factors on booking intention and (3) the hotel attributes that are most sensitive to booking intention. Finally, the impact of the Covid-19 pandemic on tourist booking intention is reflected cross-sectionally in the studies, where variables such as consumer trust and perceived risk have become more important. Implications: Consequently, this paper contributes to the current body of literature on booking intention, providing a structured overview of research in this field and suggesting future avenues for research.

Suggested Citation

  • Pérez-Ricardo, Elizabeth del Carmen & García-Mestanza, Josefa, 2023. "Booking intention research progress: Emerging trends and research agenda," EconStor Open Access Articles and Book Chapters, ZBW - Leibniz Information Centre for Economics, vol. 9(2), pages 11-27.
    • Handle: RePEc:zbw:espost:281178
    DOI: 10.5281/zenodo.10539221
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    References listed on IDEAS

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    1. Mohd Suki, Norazah & Mohd Suki, Norbayah, 2017. "Flight ticket booking app on mobile devices: Examining the determinants of individual intention to use," Journal of Air Transport Management, Elsevier, vol. 62(C), pages 146-154.
    2. Zeng, Guojun & Cao, Xinning & Lin, Zhibin & Xiao, Sarah H., 2020. "When online reviews meet virtual reality: Effects on consumer hotel booking," Annals of Tourism Research, Elsevier, vol. 81(C).
    3. Jonas Volz & Michael Volgger, 2022. "Does Airbnb offer hedonic or utilitarian products? An experimental analysis of motivations to use Airbnb," Current Issues in Tourism, Taylor & Francis Journals, vol. 25(22), pages 3591-3606, November.
    4. Khan, Shahzar Ali & Khan, Verda & Khan, Mohd Asif, 2023. "Behavioural intention of tourists towards volunteer tourism: A developing country perspective," EconStor Open Access Articles and Book Chapters, ZBW - Leibniz Information Centre for Economics, vol. 9(1), pages 37-47.
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    More about this item

    Keywords

    booking intention; content analysis; research trends; future research directions;
    All these keywords.

    JEL classification:

    • L8 - Industrial Organization - - Industry Studies: Services
    • O3 - Economic Development, Innovation, Technological Change, and Growth - - Innovation; Research and Development; Technological Change; Intellectual Property Rights
    • L83 - Industrial Organization - - Industry Studies: Services - - - Sports; Gambling; Restaurants; Recreation; Tourism

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