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The Development of a KIM Behavioural Framework to Support Science and Technology Knowledge Transfer in the UK Defence Sector. A Case Study Approach

Author

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  • R. Darby

    (Centre for Defence Management and Leadership, Cranfield University, Shrivenham, Swindon, SN6 9LA, UK)

  • C. Kirke

    (Centre for Defence Management and Leadership, Cranfield University, Shrivenham, Swindon, SN6 9LA, UK)

Abstract

A framework is presented for investigating and understanding human behaviour connected with knowledge and information management (KIM), developed from a case study in the UK defence sector. Qualitative research was undertaken in three organisations within the wider defence and security sector. The research showed that particular areas of sensitivity leading to resistance to change when KIM systems were introduced include a perceived lack of usability of KIM IT systems, the length of time required to learn how to use them, their perceived lack of reliability and the users’ consequent lack of trust in them. These issues led to the widespread use of “work arounds” to cope with the demands of the job without using the KIM systems as designed. The framework’s purpose is to contribute to the current field of knowledge about how organisations can best approach and implement required KIM changes, taking these human issues into account.

Suggested Citation

  • R. Darby & C. Kirke, 2016. "The Development of a KIM Behavioural Framework to Support Science and Technology Knowledge Transfer in the UK Defence Sector. A Case Study Approach," Journal of Information & Knowledge Management (JIKM), World Scientific Publishing Co. Pte. Ltd., vol. 15(03), pages 1-21, September.
    • Handle: RePEc:wsi:jikmxx:v:15:y:2016:i:03:n:s0219649216500258
    DOI: 10.1142/S0219649216500258
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    References listed on IDEAS

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    Cited by:

    1. Bibi Alajmi & Talal Alhaji, 2018. "Mapping the Field of Knowledge Management: Bibliometric and Content Analysis of Journal of Information & Knowledge Management for the Period from 2002–2016," Journal of Information & Knowledge Management (JIKM), World Scientific Publishing Co. Pte. Ltd., vol. 17(03), pages 1-16, September.

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