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An Extended Interval‐Valued Pythagorean Fuzzy VIKOR Approach With Logarithmic Distance Measures for Service Quality Evaluation of University Library

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Listed:
  • Zhengfu Yu
  • Donglai Wang
  • Azleena Mohd Kassim
  • Sijia Zhu
  • Zhe Liu

Abstract

Evaluating service quality presents a multicriteria decision‐making (MCDM) challenge, involving numerous factors that contribute to its complexity. Traditional approaches to assessing service quality frequently struggle to encapsulate the ambiguity and uncertainty in user experiences, particularly when confronted with intricate, multidimensional indicators of service quality. In this paper, we introduce two novel distance measures based on logarithmic function for interval‐valued Pythagorean fuzzy sets (IVPFSs). The important properties of the new measure are not only proved but also verified by numerical examples. On this basis, the VlseKriterijumska Optimizacija I Kompromisno Resenje (VIKOR) method is extended to the interval‐valued Pythagorean fuzzy environment to evaluate the service quality of university libraries. The research results show that the proposed method has significant results in improving the accuracy of evaluation and coping with complex index systems. Finally, comparative analysis and sensitivity analysis are carried out. The results of these analyses further validate the effectiveness of the proposed method, which provides a new and more reliable way for service quality evaluation.

Suggested Citation

  • Zhengfu Yu & Donglai Wang & Azleena Mohd Kassim & Sijia Zhu & Zhe Liu, 2025. "An Extended Interval‐Valued Pythagorean Fuzzy VIKOR Approach With Logarithmic Distance Measures for Service Quality Evaluation of University Library," Journal of Mathematics, John Wiley & Sons, vol. 2025(1).
    • Handle: RePEc:wly:jjmath:v:2025:y:2025:i:1:n:9966857
    DOI: 10.1155/jom/9966857
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    References listed on IDEAS

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    1. Abbas Mardani & Ahmad Jusoh & Edmundas Kazimieras Zavadskas & Zainab Khalifah & Khalil MD Nor, 2015. "Application of multiple-criteria decision-making techniques and approaches to evaluating of service quality: a systematic review of the literature," Journal of Business Economics and Management, Taylor & Francis Journals, vol. 16(5), pages 1034-1068, October.
    2. Sahin, Aleyna & Imamoglu, Gul & Murat, Mirac & Ayyildiz, Ertugrul, 2024. "A holistic decision-making approach to assessing service quality in higher education institutions," Socio-Economic Planning Sciences, Elsevier, vol. 92(C).
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