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Stakeholder excellence? Framing the evolution and complexity of a stakeholder perspective of the firm

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  • Jan Jonker
  • David Foster

Abstract

Analysing and dealing with the needs and demands of stakeholders is a major concern of modern business. This paper attempts to frame, systematize and conceptualize a number of the underlying issues related to the phenomenon. As a result, a vast array of unaddressed and unanswered questions emerges. What unites these is the implicit acceptance of an emerging (contemporary) stakeholder theory of the firm. This largely normative theory provides some understanding of what constitutes a stakeholder, what stakes they seek to protect and the way in which transactions between the stakeholder and the organizations are handled. While the brevity of the contribution necessitates a somewhat superficial treatment of the issues, the paper leads inevitably to the conclusion that the demonstrated complexity of really engaging with stakeholders means that both theory‐development and practice still have a long way to go. Copyright © 2002 John Wiley & Sons, Ltd. and ERP Environment.

Suggested Citation

  • Jan Jonker & David Foster, 2002. "Stakeholder excellence? Framing the evolution and complexity of a stakeholder perspective of the firm," Corporate Social Responsibility and Environmental Management, John Wiley & Sons, vol. 9(4), pages 187-195, December.
    • Handle: RePEc:wly:corsem:v:9:y:2002:i:4:p:187-195
    DOI: 10.1002/csr.23
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    3. Teder, Meelis & Kaimre, Paavo, 2018. "The participation of stakeholders in the policy processes and their satisfaction with results: A case of Estonian forestry policy," Forest Policy and Economics, Elsevier, vol. 89(C), pages 54-62.
    4. Dima Jamali, 2008. "A Stakeholder Approach to Corporate Social Responsibility: A Fresh Perspective into Theory and Practice," Journal of Business Ethics, Springer, vol. 82(1), pages 213-231, September.
    5. Kamran Shafique & Cle-Anne Gabriel, 2022. "Vulnerable Stakeholders’ Engagement: Advancing Stakeholder Theory with New Attribute and Salience Framework," Sustainability, MDPI, vol. 14(18), pages 1-19, September.
    6. Giacomo Manetti, 2011. "The quality of stakeholder engagement in sustainability reporting: empirical evidence and critical points," Corporate Social Responsibility and Environmental Management, John Wiley & Sons, vol. 18(2), pages 110-122, March.
    7. Jose‐Manuel Prado‐Lorenzo & Isabel Gallego‐Alvarez & Isabel M. Garcia‐Sanchez, 2009. "Stakeholder engagement and corporate social responsibility reporting: the ownership structure effect," Corporate Social Responsibility and Environmental Management, John Wiley & Sons, vol. 16(2), pages 94-107, March.
    8. Lei Wang & Heikki Juslin, 2013. "Corporate Social Responsibility in the Chinese Forest Industry: Understanding Multiple Stakeholder Perceptions," Corporate Social Responsibility and Environmental Management, John Wiley & Sons, vol. 20(3), pages 129-145, May.
    9. Amornsak Kitthananan, 2010. "Creating Business and Social Value: the Asian Way to Integrate CSR into Business Strategies," STUDIES IN TRADE AND INVESTMENT, United Nations Economic and Social Commission for Asia and the Pacific (ESCAP), volume 68, number indpub2565, April.
    10. Lorenzo Dal Maso & Giovanni Liberatore & Francesco Mazzi, 2017. "Value Relevance of Stakeholder Engagement: The Influence of National Culture," Corporate Social Responsibility and Environmental Management, John Wiley & Sons, vol. 24(1), pages 44-56, January.
    11. Andrew Ngawenja Mzembe, 2016. "Doing Stakeholder Engagement Their own Way: Experience from the Malawian Mining Industry," Corporate Social Responsibility and Environmental Management, John Wiley & Sons, vol. 23(1), pages 1-14, January.
    12. François Maon & Adam Lindgreen & Valérie Swaen, 2009. "Designing and Implementing Corporate Social Responsibility: An Integrative Framework Grounded in Theory and Practice," Journal of Business Ethics, Springer, vol. 87(1), pages 71-89, April.
    13. repec:dau:papers:123456789/2550 is not listed on IDEAS
    14. Kivits, Robbert & Charles, Michael B., 2015. "Aviation planning policy in Australia: Identifying frames of reference to support public decision making," Journal of Air Transport Management, Elsevier, vol. 47(C), pages 102-111.
    15. Ana Maria Magalhães Correia & Claudimar Pereira da Veiga & Carlos Otávio Senff & Luiz Carlos Duclós, 2021. "Analysis of the Maturity Level of Business Processes for Science and Technology Parks," SAGE Open, , vol. 11(3), pages 21582440211, September.
    16. Sefa Hayibor & Colleen Collins, 2016. "Motivators of Mobilization," Journal of Business Ethics, Springer, vol. 139(2), pages 351-374, December.
    17. Mauro Sciarelli & Mario Tani & Giovanni Landi & Ornella Papaluca, 2019. "The Impact of Social Responsibility Disclosure on Corporate Financial Health: Evidences from Some Italian Public Companies," International Business Research, Canadian Center of Science and Education, vol. 12(3), pages 109-122, March.
    18. Ayuso, Silvia & Rodriguez, Miguel A. & Ricart, Joan E., 2006. "Using stakeholder dialogue as a source for new ideas. A dynamic capability underlying sustainable innovation," IESE Research Papers D/633, IESE Business School.
    19. Chungwon Woo & Yanghon Chung & Dongphil Chun & Hangyeol Seo, 2014. "Exploring the Impact of Complementary Assets on the Environmental Performance in Manufacturing SMEs," Sustainability, MDPI, vol. 6(10), pages 1-21, October.
    20. Maria Cleofe Giorgino, 2016. "Stakeholder Engagement in Cultural Organizations: An Explorative Study on Participatory Theatre," International Journal of Business and Management, Canadian Center of Science and Education, vol. 11(9), pages 1-21, August.
    21. Chung‐Wha (Chloe) Ki & Sze Man Chong & Jung E. Ha‐Brookshire, 2020. "How fashion can achieve sustainable development through a circular economy and stakeholder engagement: A systematic literature review," Corporate Social Responsibility and Environmental Management, John Wiley & Sons, vol. 27(6), pages 2401-2424, November.
    22. Sana Noor & Abubakr Saeed & Muhammad Saad Baloch & Muhammad Awais, 2020. "CSR permanency, family ownership, and firm value: Evidence from emerging economies," Corporate Social Responsibility and Environmental Management, John Wiley & Sons, vol. 27(5), pages 2135-2149, September.
    23. Saurav Dutta & Raef Lawson & David Marcinko, 2012. "Paradigms for Sustainable Development: Implications of Management Theory," Corporate Social Responsibility and Environmental Management, John Wiley & Sons, vol. 19(1), pages 1-10, January.

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