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International Student Satisfaction and Loyalty: A Comparative Study of Malaysian and Australian Higher Learning Institutions

Author

Listed:
  • Sultana Seyama

    (School of Business and Economics, United International University, Dhaka, Bangladesh)

  • Momen Abdul

    (Department of Business Administration, East West University, Dhaka, Bangladesh)

Abstract

Purpose – Factors affecting international student satisfaction and loyalty are crucial for higher learning institutions of Malaysia as the country wants to become a global education hub. The purpose of this paper is to determine the most contributing factors affecting the level of international student satisfaction and how these factors affect loyalty of the students. These factors are academic issues, economic considerations, image and prestige and infrastructure of the university. The study involved the same research in Australia in order to compare situations in these two nations.

Suggested Citation

  • Sultana Seyama & Momen Abdul, 2017. "International Student Satisfaction and Loyalty: A Comparative Study of Malaysian and Australian Higher Learning Institutions," Journal of Intercultural Management, Sciendo, vol. 9(1), pages 101-142, January.
    • Handle: RePEc:vrs:joinma:v:9:y:2017:i:1:p:101-142:n:5
    DOI: 10.1515/joim-2017-0005
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    References listed on IDEAS

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