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The mistreatment of public service workers: identifying key risk and protective factors

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  • Geoff Plimmer
  • Sarah Proctor-Thomson
  • Noelle Donnelly
  • Dalice Sim

Abstract

This paper investigates the dynamics of worker mistreatment in a new public management (NPM) environment. It explores the combination of organizational and individual risk and protective factors. It reveals that the cumulative effects of organizational and individual factors radically increase the likelihood of mistreatment. Implications of these findings are outlined.

Suggested Citation

  • Geoff Plimmer & Sarah Proctor-Thomson & Noelle Donnelly & Dalice Sim, 2017. "The mistreatment of public service workers: identifying key risk and protective factors," Public Money & Management, Taylor & Francis Journals, vol. 37(5), pages 333-340, July.
    • Handle: RePEc:taf:pubmmg:v:37:y:2017:i:5:p:333-340
    DOI: 10.1080/09540962.2017.1328186
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    References listed on IDEAS

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    1. Aquino, Karl & Douglas, Scott, 2003. "Identity threat and antisocial behavior in organizations: The moderating effects of individual differences, aggressive modeling, and hierarchical status," Organizational Behavior and Human Decision Processes, Elsevier, vol. 90(1), pages 195-208, January.
    2. David Beale & Helge Hoel, 2011. "Workplace bullying and the employment relationship," Work, Employment & Society, British Sociological Association, vol. 25(1), pages 5-18, March.
    3. Linda Colley & Willy McCourt & Jennifer Waterhouse, 2012. "Hybrids and Contradictions: Human Resource Management in the Contemporary Public Sector," International Journal of Public Administration, Taylor & Francis Journals, vol. 35(8), pages 507-512.
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