An Empirical Investigation on Retail Service Quality and Its Impact on Customer Loyalty in the Supermarkets in Jaffna District, Sri Lanka
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References listed on IDEAS
- Olgun Kitapci & Ibrahim Taylan Dortyol & Zührem Yaman & Mustafa Gulmez, 2013. "The paths from service quality dimensions to customer loyalty: An application on supermarket customers," Management Research Review, Emerald Group Publishing, vol. 36(3), pages 239-255, March.
- CGIAR Research Program on Agriculture for Nutrition and Health (A4NH), 2016. "A4NH 2015 annual report," Annual reports 2016a4nh, International Food Policy Research Institute (IFPRI).
- Nadarajah Sivathaasan & R. A. Chanaka Ushantha & Sivapalan Achchuthan, 2014. "Dimensions of supermarket service quality: A Sri Lankan perspective," Asian Journal of Empirical Research, Asian Economic and Social Society, vol. 4(7), pages 381-396, July.
- Henry Kaiser, 1974. "An index of factorial simplicity," Psychometrika, Springer;The Psychometric Society, vol. 39(1), pages 31-36, March.
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