Multi-item models for evaluating managerial and organizational resources in service firms
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References listed on IDEAS
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- Sang-Man Kim & Ki-Hyun Um & Hyeon Young Kim & Yong-Hyun Kim, 2016. "Hospital career management systems and their effects on the psychological state and career attitudes of nurses," Service Business, Springer;Pan-Pacific Business Association, vol. 10(1), pages 87-112, March.
- Soong Chung & Doo Jung & Seong Yoon & DonHee Lee, 2010. "A dynamic forecasting model for nursing manpower requirements in the medical service industry," Service Business, Springer;Pan-Pacific Business Association, vol. 4(3), pages 225-236, December.
- Edward Ku, 2014. "Putting forth marketing competencies strength with collaborating partners in the hotel industry," Service Business, Springer;Pan-Pacific Business Association, vol. 8(4), pages 679-697, December.
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- Cruz-Ros, Sonia & Gonzalez-Cruz, Tomas F., 2015. "Service firm capabilities and performance: Contingent analysis of customer contact," Journal of Business Research, Elsevier, vol. 68(7), pages 1612-1621.
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KeywordsManagerial resources; Organizational resources; Multi-item scales;
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