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A queuing-based model for optimal dimension of service firms

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  • Isabel Parra-Frutos

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  • Isabel Parra-Frutos, 2010. "A queuing-based model for optimal dimension of service firms," SERIEs: Journal of the Spanish Economic Association, Springer;Spanish Economic Association, vol. 1(4), pages 459-474, September.
    • Handle: RePEc:spr:series:v:1:y:2010:i:4:p:459-474
    DOI: 10.1007/s13209-009-0005-8
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    References listed on IDEAS

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    1. I.P.L. Png & David Reitman, 1994. "Service Time Competition," RAND Journal of Economics, The RAND Corporation, vol. 25(4), pages 619-634, Winter.
    2. So, Kut C. & Song, Jing-Sheng, 1998. "Price, delivery time guarantees and capacity selection," European Journal of Operational Research, Elsevier, vol. 111(1), pages 28-49, November.
    3. Ehud Kalai & Morton I. Kamien & Michael Rubinovitch, 1992. "Optimal Service Speeds in a Competitive Environment," Management Science, INFORMS, vol. 38(8), pages 1154-1163, August.
    4. De Vany, Arthur & Saving, Thomas R, 1980. "Competition and Highway Pricing for Stochastic Traffic," The Journal of Business, University of Chicago Press, vol. 53(1), pages 45-60, January.
    5. De Vany, Arthur S & Saving, Thomas R, 1977. "Product Quality, Uncertainty, and Regulation: The Trucking Industry," American Economic Review, American Economic Association, vol. 67(4), pages 583-594, September.
    6. Parra Frutos, I. & Aranda Gallego, J., 1999. "Modelos de mercado: una aplicación de la Teoría de Colas," Estudios de Economia Aplicada, Estudios de Economia Aplicada, vol. 11, pages 121-142, Febrero.
    7. Lode Li & Yew Sing Lee, 1994. "Pricing and Delivery-Time Performance in a Competitive Environment," Management Science, INFORMS, vol. 40(5), pages 633-646, May.
    8. De Vany, Arthur S, et al, 1983. "Production in a Service Industry Using Customer Inputs: A Stochastic Model," The Review of Economics and Statistics, MIT Press, vol. 65(1), pages 149-153, February.
    9. De Vany, Arthur S & Saving, Thomas R, 1983. "The Economics of Quality," Journal of Political Economy, University of Chicago Press, vol. 91(6), pages 979-1000, December.
    Full references (including those not matched with items on IDEAS)

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    More about this item

    Keywords

    Time-based competition; Service firms; Queuing theory; Firm’s capacity; C02; E10; M21;
    All these keywords.

    JEL classification:

    • C02 - Mathematical and Quantitative Methods - - General - - - Mathematical Economics
    • E10 - Macroeconomics and Monetary Economics - - General Aggregative Models - - - General
    • M21 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Economics - - - Business Economics

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