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Escaping generational conflict: using gamification to examine intergenerational communication & problem-solving

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  • Melanie B. Richards

    (East Tennessee State University)

  • Karin L. Becker

    (United States Air Force Academy USAFA)

  • Jessica Stollings-Holder

    (ReGenerations)

Abstract

In a global, interconnected, multi-generational, and multi-cultural workforce, it is increasingly important to understand what conditions foster success on diverse teams. This study seeks to understand how generational diversity impacts team performance. While there are growing bodies of research on the perceived challenges and opportunities of five generations working together in the workforce, few studies have tested, experientially, how generational diversity impacts results. To examine this relationship, an escape room was set up in a utility company in the Southeastern United States. Ten percent of the company’s workforce (n=60 employees) were grouped into same generation and intergenerational teams to play the game. Half of the intergenerational teams received a 30-minute primer on generational diversity. The simulation measured problem solving capabilities among same generation and intergenerational teams. Findings indicate intergenerational teams, with and without diversity training, were less successful, while same generation teams were more successful overall in problem solving. The 30-minute primer did not make an impact on intergenerational team performance outcomes. This research identifies characteristics of unsuccessful team problem solving including communication styles and levels of engagement. It also makes recommendations for how diversity training, reverse mentoring, and gamification may foster communication and collaboration in generationally diverse teams.

Suggested Citation

  • Melanie B. Richards & Karin L. Becker & Jessica Stollings-Holder, 2024. "Escaping generational conflict: using gamification to examine intergenerational communication & problem-solving," Review of Managerial Science, Springer, vol. 18(6), pages 1597-1616, June.
    • Handle: RePEc:spr:rvmgts:v:18:y:2024:i:6:d:10.1007_s11846-023-00669-2
    DOI: 10.1007/s11846-023-00669-2
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    References listed on IDEAS

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    1. Peter Koczanski & Harvey S. Rosen, 2019. "Are Millennials Really So Selfish? Preliminary Evidence from the Philanthropy Panel Study," NBER Working Papers 25813, National Bureau of Economic Research, Inc.
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    Cited by:

    1. Sandra Tobon & Carmen Abril, 2025. "Game on: curbing impulse buying and returns in apparel e-tailers," Review of Managerial Science, Springer, vol. 19(6), pages 1783-1817, June.

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