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Applying importance-performance analysis to compare the changes of a convenient store

Author

Listed:
  • Jiunn-I Shieh
  • Hsin-Hung Wu

Abstract

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Suggested Citation

  • Jiunn-I Shieh & Hsin-Hung Wu, 2009. "Applying importance-performance analysis to compare the changes of a convenient store," Quality & Quantity: International Journal of Methodology, Springer, vol. 43(3), pages 391-400, May.
    • Handle: RePEc:spr:qualqt:v:43:y:2009:i:3:p:391-400
    DOI: 10.1007/s11135-007-9111-5
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    Citations

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    Cited by:

    1. Harman Preet Singh & Mohammad Alshallaqi & Mohammed Altamimi, 2023. "Predicting Critical Factors Impacting Hotel Online Ratings: A Comparison of Religious and Commercial Destinations in Saudi Arabia," Sustainability, MDPI, vol. 15(15), pages 1-25, August.
    2. Jinho Kim & Seongyoon Lee & Jaiill Lee & Seokjung Kang, 2021. "Performance evaluation for the outsourcing of military base management services in the Republic of Korea using SERVQUAL and IPA," Quality & Quantity: International Journal of Methodology, Springer, vol. 55(4), pages 1497-1512, August.
    3. Nyarku Kwamena Minta & Oduro Stephen, 2017. "Importance-Performance Matrix Analysis (IPMA) of Service Quality and Customer Satisfaction in the Ghanaian Banking Industry," International Journal of Academic Research in Business and Social Sciences, Human Resource Management Academic Research Society, International Journal of Academic Research in Business and Social Sciences, vol. 7(7), pages 532-550, July.
    4. Paohui Lin & Hsientang Tsai & Tzuya Ho, 2020. "Food Safety Gaps between Consumers’ Expectations and Perceptions: Development and Verification of a Gap-Assessment Tool," IJERPH, MDPI, vol. 17(17), pages 1-17, August.
    5. Shu-Yun Yin & Kuan-Kai Huang & Jiunn-I Shieh & Yu-Huei Liu & Hsin-Hung Wu, 2016. "Telehealth services evaluation: a combination of SERVQUAL model and importance-performance analysis," Quality & Quantity: International Journal of Methodology, Springer, vol. 50(2), pages 751-766, March.
    6. Yu-Chuan Chen, 2016. "Embracing the E-era: Constructing Internet Marketing Strategies and Practices in Teacher Education Departments," Asian Social Science, Canadian Center of Science and Education, vol. 12(5), pages 128-128, May.
    7. Phadermrod, Boonyarat & Crowder, Richard M. & Wills, Gary B., 2019. "Importance-Performance Analysis based SWOT analysis," International Journal of Information Management, Elsevier, vol. 44(C), pages 194-203.
    8. Karim Charaf & Ahmed Fath-Allah Rahmouni, 2014. "Using Importance Performance Analysis to Evaluate the Satisfaction of Activity-Based Costing Adopters," Journal of Accounting and Management Information Systems, Faculty of Accounting and Management Information Systems, The Bucharest University of Economic Studies, vol. 13(4), pages 665-685, December.
    9. Yu-Yun Liu & Yin-Hao Chiu, 2017. "Evaluation of the Policy of the Creative Industry for Urban Development," Sustainability, MDPI, vol. 9(6), pages 1-23, June.

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