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Pilgrims’ satisfaction with metro operations during Hajj

Author

Listed:
  • Lucas Weber

    (Otto von Guericke University)

  • Sven Müller

    (RWTH Aachen University)

  • Knut Haase

    (Hamburg University)

Abstract

To date, very little research has been conducted regarding visitor satisfaction with operations at mega events and mass gatherings. We examine the user satisfaction of passengers of the Makkah Metro in Saudi Arabia during Hajj. Hajj is one of the largest mass gatherings in the world. Our aim is to compare the sensitivities towards waiting time of different user groups in order to identify user groups that are particularly sensitive to waiting time. Those user groups might then be scheduled preferably to the Hajj rituals in such a way that their expected waiting time is minimized. For this reason, we are interested in the interactions between the passengers’ person-specific attributes and their perceived waiting time at the stations. We apply an ordered logit model to unique survey data. Our results reveal that women are much more sensitive to waiting time than men. In addition to gender, a pilgrim’s country of origin also seems to play a significant role, which has operational implications on crowd management.

Suggested Citation

  • Lucas Weber & Sven Müller & Knut Haase, 2023. "Pilgrims’ satisfaction with metro operations during Hajj," Public Transport, Springer, vol. 15(3), pages 651-674, October.
    • Handle: RePEc:spr:pubtra:v:15:y:2023:i:3:d:10.1007_s12469-023-00323-w
    DOI: 10.1007/s12469-023-00323-w
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    References listed on IDEAS

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    5. Knut Haase & Mathias Kasper & Matthes Koch & Sven Müller, 2019. "A Pilgrim Scheduling Approach to Increase Safety During the Hajj," Operations Research, INFORMS, vol. 67(2), pages 376-406, March.
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