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Service multinationals: Their past, present, and future

Author

Listed:
  • Sumit K. Kundu

    (Florida International University)

  • Hemant Merchant

    (Florida Atlantic University)

Abstract

Abstract and Key Results This focused issue underscores the growing importance of service sector in the global economy and attempts to fill in the lacunae of research in internationalization of service industries. We stress the need for more systematic research both at the conceptual and empirical level to extend the frontiers of knowledge on service multinationals. Given the rising importance of service sector, it is imperative that international business scholars examine the internationalization of service firms in both developed and developing nations. The focused issue presents papers that delve into different aspects on service multinationals, namely surveying recent academic work on non-manufacturing sector, internationalization and performance, determinants of exports for service firms, regional versus global strategies for service firms, offshoring propensity in information technology industry, and value transformation model for location-intensive and information-intensive software services. Each paper offers a distinct insight into the services sector.

Suggested Citation

  • Sumit K. Kundu & Hemant Merchant, 2008. "Service multinationals: Their past, present, and future," Management International Review, Springer, vol. 48(4), pages 371-377, April.
    • Handle: RePEc:spr:manint:v:48:y:2008:i:4:d:10.1007_s11575-008-0021-0
    DOI: 10.1007/s11575-008-0021-0
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    References listed on IDEAS

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    1. Farok J Contractor & Sumit K Kundu & Chin-Chun Hsu, 2003. "A three-stage theory of international expansion: the link between multinationality and performance in the service sector," Journal of International Business Studies, Palgrave Macmillan;Academy of International Business, vol. 34(1), pages 5-18, January.
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    3. N Capar & M Kotabe, 2003. "The relationship between international diversification and performance in service firms," Journal of International Business Studies, Palgrave Macmillan;Academy of International Business, vol. 34(4), pages 345-355, July.
    4. Jiatao Li & Stephen Guisinger, 1992. "The Globalization of Service Multinationals in the “Triad” Regions: Japan, Western Europe and North America," Journal of International Business Studies, Palgrave Macmillan;Academy of International Business, vol. 23(4), pages 675-696, December.
    5. J J Boddewyn & Marsha Baldwin Halbrich & A C Perry, 1986. "Service Multinationals: Conceptualization, Measurement and Theory," Journal of International Business Studies, Palgrave Macmillan;Academy of International Business, vol. 17(3), pages 41-57, September.
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    Cited by:

    1. Niccolò Pisani & Joan Enric Ricart, 2016. "Offshoring of Services: A Review of the Literature and Organizing Framework," Management International Review, Springer, vol. 56(3), pages 385-424, June.
    2. Tao Bai & Stephen Chen & Xiao He, 2019. "How Home-Country Political Connections Influence the Internationalization of Service Firms," Management International Review, Springer, vol. 59(4), pages 541-560, August.
    3. Oh, Chang Hoon & Sohl, Timo & Rugman, Alan M., 2015. "Regional and product diversification and the performance of retail multinationals," Journal of International Management, Elsevier, vol. 21(3), pages 220-234.
    4. Stevens, Charles E. & Makarius, Erin E. & Mukherjee, Debmalya, 2015. "It Takes Two to Tango: Signaling Behavioral Intent in Service Multinationals' Foreign Entry Strategies," Journal of International Management, Elsevier, vol. 21(3), pages 235-248.
    5. Arvanitis, Spyros & Hollenstein, Heinz & Stucki, Tobias, 2016. "Does the explanatory power of the OLI approach differ among sectors and business functions? Evidence from firm-level data," Economics - The Open-Access, Open-Assessment E-Journal (2007-2020), Kiel Institute for the World Economy (IfW Kiel), vol. 10, pages 1-46.
    6. Kundu, Sumit K. & Lahiri, Somnath, 2015. "Turning the Spotlight on Service Multinationals: New Theoretical Insights and Empirical Evidence," Journal of International Management, Elsevier, vol. 21(3), pages 215-219.
    7. Rui, Huaichuan & Zhang, Miao & Shipman, Alan, 2016. "Relevant knowledge and recipient ownership: Chinese MNCS’ knowledge transfer in Africa," Journal of World Business, Elsevier, vol. 51(5), pages 713-728.
    8. Peter Rodgers & Peter Stokes & Shlomo Tarba & Zaheer Khan, 2019. "The Role of Non-market Strategies in Establishing Legitimacy: The Case of Service MNEs in Emerging Economies," Management International Review, Springer, vol. 59(4), pages 515-540, August.
    9. O'Hagan-Luff, Martha & Berrill, Jenny, 2016. "US firms – How global are they? A longitudinal study," International Review of Financial Analysis, Elsevier, vol. 44(C), pages 205-216.
    10. Spyros Arvanitis & Heinz Hollenstein & Tobias Stucki, 2013. "Determinants of Internationalisation - Do they Differ among Sectors and Business Functions?," KOF Working papers 13-348, KOF Swiss Economic Institute, ETH Zurich.
    11. Kirca, Ahmet H. & Fernandez, Whitney Douglas & Kundu, Sumit K., 2016. "An empirical analysis and extension of internalization theory in emerging markets: The role of firm-specific assets and asset dispersion in the multinationality-performance relationship," Journal of World Business, Elsevier, vol. 51(4), pages 628-640.
    12. Lahiri, Somnath & Elango, B. & Kundu, Sumit K., 2014. "Cross-border acquisition in services: Comparing ownership choice of developed and emerging economy MNEs in India," Journal of World Business, Elsevier, vol. 49(3), pages 409-420.
    13. Pearlean Chadha & Jenny Berrill, 2016. "An empirical investigation into the internationalization patterns of Japanese firms," Asia Pacific Business Review, Taylor & Francis Journals, vol. 22(4), pages 595-611, October.
    14. Rammal, Hussain G. & Rose, Elizabeth L. & Ghauri, Pervez N. & Ørberg Jensen, Peter D. & Kipping, Matthias & Petersen, Bent & Scerri, Moira, 2022. "Economic nationalism and internationalization of services: Review and research agenda," Journal of World Business, Elsevier, vol. 57(3).
    15. Helena Turunen & Niina Nummela, 2017. "Internationalisation at home: The internationalisation of location-bound service SMEs," Journal of International Entrepreneurship, Springer, vol. 15(1), pages 36-54, March.

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