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Corporate Social Responsibility Challenges of International Service Firms: An Introduction and Research Agenda

Author

Listed:
  • Enrico Battisti

    (University of Turin)

  • Hussain G. Rammal

    (The University of Adelaide)

  • Hemant Merchant

    (University of South Florida)

  • Pervez Ghauri

    (University of Birmingham)

  • Niccolò Nirino

    (University of Turin)

Abstract

The global services sector faces unique Corporate Social Responsibility (CSR) challenges that differ substantially from those encountered by manufacturing multinational enterprises (MNEs). This introductory paper examines the importance of understanding CSR in international service firms, highlighting the distinctive characteristics that make CSR implementation more complex in the global services context. We introduce the six papers that address these challenges and are part of this focused issue. The key emergent challenges for the service sectors are identified, and we provide a roadmap for both scholars and practitioners navigating the complex landscape of responsible business practices in service industries.

Suggested Citation

  • Enrico Battisti & Hussain G. Rammal & Hemant Merchant & Pervez Ghauri & Niccolò Nirino, 2025. "Corporate Social Responsibility Challenges of International Service Firms: An Introduction and Research Agenda," Management International Review, Springer, vol. 65(3), pages 399-414, June.
    • Handle: RePEc:spr:manint:v:65:y:2025:i:3:d:10.1007_s11575-025-00591-7
    DOI: 10.1007/s11575-025-00591-7
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