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Empowering the Global Tourism Workforce: How Digital Transformation Influences HR Development

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  • Xihong Han

    (Ankang University)

Abstract

This study examines digital empowerment’s influence on human resources (HR) development in the global tourism industry. It is argued that digital tools and policies have become indispensable in the tourism industry, impacting job responsibilities and operational effectiveness. The study utilizes a quantitative methodology, employing surveys with standardized questions administered to tourism industry professionals. The survey examines the availability of online learning options, the accessibility of digital resources and regulations, and how these elements impact the implementation of progressive HR strategies. The key findings indicate that possessing digital skills, having access to pertinent resources, and participating in the formation of digital policies all substantially impact employee engagement and the advancement of innovative HR practices. Yet, the study emphasizes that merely adopting digital tools does not inherently result in enhanced HR practices. The recommendations highlight the significance of continuous investments in digital skills training for individuals working in the tourism industry. Furthermore, it is emphasized that cultivating a culture that promotes active involvement in shaping digital policies and ensuring that educational curriculums align with industry requirements are essential for attaining sustainable growth and innovation in global tourism human resources.

Suggested Citation

  • Xihong Han, 2025. "Empowering the Global Tourism Workforce: How Digital Transformation Influences HR Development," Journal of the Knowledge Economy, Springer;Portland International Center for Management of Engineering and Technology (PICMET), vol. 16(2), pages 9873-9897, June.
    • Handle: RePEc:spr:jknowl:v:16:y:2025:i:2:d:10.1007_s13132-024-02292-2
    DOI: 10.1007/s13132-024-02292-2
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