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A review of audio guides in the era of smart tourism

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  • Seung Jae Lee

    (Kyung Hee University)

Abstract

The tourism industry is intimately related to the development of technology. Currently, technology-integrated “smart tourism” provides convenience and interactivity, and offers personalized services to tourists. However, the use of the technology-mediated audio guides among tourists in cultural heritage sites is not as active as expected. The underutilization of the audio guides in palaces is confirmed by a survey at Gyeongbok-gung palace, and the underlying reasons are examined by interviewing visitors to Chateau de Versailles. This paper analyzes the low usage of audio guides as a case-study, utilizing Cohen’s basic concepts of tour guides, Dann’s tourist motivation theory and the museum ecology of Bell. Consequently, this paper confirms the multifunctional complexity of audio guides, and suggests improvement of them in functionality (user-friendliness, usability, interactivity and social functions) for program developers, and the strategic use of ICT in promotion of palaces as smart tourism destination in cultural heritage management.

Suggested Citation

  • Seung Jae Lee, 0. "A review of audio guides in the era of smart tourism," Information Systems Frontiers, Springer, vol. 0, pages 1-11.
    • Handle: RePEc:spr:infosf:v::y::i::d:10.1007_s10796-016-9666-6
    DOI: 10.1007/s10796-016-9666-6
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    References listed on IDEAS

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    1. Chen, Ching-Fu & Chen, Fu-Shian, 2010. "Experience quality, perceived value, satisfaction and behavioral intentions for heritage tourists," Tourism Management, Elsevier, vol. 31(1), pages 29-35.
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    4. Jung, Timothy & Chung, Namho & Leue, M. Claudia, 2015. "The determinants of recommendations to use augmented reality technologies: The case of a Korean theme park," Tourism Management, Elsevier, vol. 49(C), pages 75-86.
    5. Carlos Lamsfus & Zheng Xiang & Aurkene Alzua-Sorzabal & David Martín, 2013. "Conceptualizing Context in an Intelligent Mobile Environment in Travel and Tourism," Springer Books, in: Lorenzo Cantoni & Zheng (Phil) Xiang (ed.), Information and Communication Technologies in Tourism 2013, edition 127, pages 1-11, Springer.
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    Cited by:

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    3. Mateusz Naramski, 2020. "The Application of ICT and Smart Technologies in Polish Museums—Towards Smart Tourism," Sustainability, MDPI, vol. 12(21), pages 1-27, November.

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