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Information Needs and Communication Gaps between Citizens and Local Governments Online during Natural Disasters

Author

Listed:
  • Lingzi Hong

    (University of Maryland)

  • Cheng Fu

    (University of Maryland)

  • Jiahui Wu

    (University of Maryland)

  • Vanessa Frias-Martinez

    (University of Maryland)

Abstract

A growing number of citizens and local governments are using tweets to communicate during natural disasters. A good understanding of the communication contents and behaviors is critical for disaster relief. Previous work has used crisis taxonomies or manually labeling methods to understand the content. However, such methods usually require extra efforts to find insights related to specific events. In this paper, we use a semi-automatic framework to extract specific topics from the communication contents of citizens and local governments, combined with the spatiotemporal information to explore: 1) the spatiotemporal bursts of topics; 2) the change of topics with respect to the severity of disaster; and 3) communication behaviors. We use tweets collected during 18 snowstorms in the State of Maryland, US, as a case to study. The study reveals the communication differences due to the urban-rural divide or to the severity of the snowstorms. The insights suggest that local governments could potentially adapt the context of information delivered to citizens so as to match their needs.

Suggested Citation

  • Lingzi Hong & Cheng Fu & Jiahui Wu & Vanessa Frias-Martinez, 2018. "Information Needs and Communication Gaps between Citizens and Local Governments Online during Natural Disasters," Information Systems Frontiers, Springer, vol. 20(5), pages 1027-1039, October.
    • Handle: RePEc:spr:infosf:v:20:y:2018:i:5:d:10.1007_s10796-018-9832-0
    DOI: 10.1007/s10796-018-9832-0
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    References listed on IDEAS

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    1. Rajagopal, 2014. "The Human Factors," Palgrave Macmillan Books, in: Architecting Enterprise, chapter 9, pages 225-249, Palgrave Macmillan.
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    Cited by:

    1. Jingrui Ju & Luning Liu & Yuqiang Feng, 2019. "Design of an O2O Citizen Participation Ecosystem for Sustainable Governance," Information Systems Frontiers, Springer, vol. 21(3), pages 605-620, June.
    2. Milad Mirbabaie & Deborah Bunker & Stefan Stieglitz & Annika Deubel, 0. "Who Sets the Tone? Determining the Impact of Convergence Behaviour Archetypes in Social Media Crisis Communication," Information Systems Frontiers, Springer, vol. 0, pages 1-13.
    3. Qingqi Long & Ke Song, 2022. "Operational Performance Evaluation of E-government Microblogs Under Emergencies Based on a DEA Method," Information Systems Frontiers, Springer, vol. 24(5), pages 1-18, October.
    4. Milad Mirbabaie & Deborah Bunker & Stefan Stieglitz & Annika Deubel, 2020. "Who Sets the Tone? Determining the Impact of Convergence Behaviour Archetypes in Social Media Crisis Communication," Information Systems Frontiers, Springer, vol. 22(2), pages 339-351, April.
    5. Pandey, Vivek & Singh, Shyam & Kumar, Deepak, 2022. "COVID-19, information management by local governments, and food consumption," Food Policy, Elsevier, vol. 110(C).
    6. Shalak Mendon & Pankaj Dutta & Abhishek Behl & Stefan Lessmann, 2021. "A Hybrid Approach of Machine Learning and Lexicons to Sentiment Analysis: Enhanced Insights from Twitter Data of Natural Disasters," Information Systems Frontiers, Springer, vol. 23(5), pages 1145-1168, September.
    7. Meesters, Kenny & Wang, Y., 2021. "Information as humanitarian aid : Delivering digital services to empower disaster-affected communities," Other publications TiSEM b3ceffd9-a2ea-4318-9b28-a, Tilburg University, School of Economics and Management.
    8. Sachin Modgil & Rohit Kumar Singh & Cyril Foropon, 2022. "Quality management in humanitarian operations and disaster relief management: a review and future research directions," Annals of Operations Research, Springer, vol. 319(1), pages 1045-1098, December.
    9. Saptarshi Ghosh & Kripabandhu Ghosh & Debasis Ganguly & Tanmoy Chakraborty & Gareth J. F. Jones & Marie-Francine Moens & Muhammad Imran, 2018. "Exploitation of Social Media for Emergency Relief and Preparedness: Recent Research and Trends," Information Systems Frontiers, Springer, vol. 20(5), pages 901-907, October.

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