IDEAS home Printed from https://ideas.repec.org/a/spr/futbus/v11y2025i1d10.1186_s43093-025-00538-2.html
   My bibliography  Save this article

Enhancing pharmaceutical supply chain performance: the impact of technology integration, interorganizational trust, and collaboration in the digital age

Author

Listed:
  • Evans Kyeremeh

    (University of Education)

  • Emmanuel Erastus Yamoah

    (University of Education)

  • Alfred Yamoah

    (University of Cape Coast)

Abstract

This study investigates the impact of technological integration on pharmaceutical supply chain performance in Ghana, with a particular focus on the mediating roles of inter-organizational trust and collaboration. Employing structural equation modeling, data from 221 pharmaceutical distributors and wholesalers revealed a significant positive relationship between technological integration and supply chain performance. This relationship is mediated by both inter-organizational trust and collaboration. These findings underscore the crucial role of technology in enhancing supply chain efficiency, inventory management, and information sharing, while simultaneously fostering cooperative relationships among supply chain partners. By elucidating the intricate interplay between technology, trust, and collaboration, this study contributes novel insights to the pharmaceutical supply chain literature. The findings offer valuable managerial implications for optimizing supply chain performance through strategic technology investments.

Suggested Citation

  • Evans Kyeremeh & Emmanuel Erastus Yamoah & Alfred Yamoah, 2025. "Enhancing pharmaceutical supply chain performance: the impact of technology integration, interorganizational trust, and collaboration in the digital age," Future Business Journal, Springer, vol. 11(1), pages 1-17, December.
  • Handle: RePEc:spr:futbus:v:11:y:2025:i:1:d:10.1186_s43093-025-00538-2
    DOI: 10.1186/s43093-025-00538-2
    as

    Download full text from publisher

    File URL: http://link.springer.com/10.1186/s43093-025-00538-2
    File Function: Abstract
    Download Restriction: Access to the full text of the articles in this series is restricted.

    File URL: https://libkey.io/10.1186/s43093-025-00538-2?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to

    for a different version of it.

    References listed on IDEAS

    as
    1. Fei Wang & Jing Zhao & LeWei Hu, 2019. "IT-enabled inter-organisational relationships and collaborative innovation: integration of IT design and relationships governance," International Journal of Networking and Virtual Organisations, Inderscience Enterprises Ltd, vol. 20(1), pages 14-34.
    2. Andreas Brinkhoff & Özalp Özer & Gökçe Sargut, 2015. "All You Need Is Trust? An Examination of Inter-organizational Supply Chain Projects," Production and Operations Management, Production and Operations Management Society, vol. 24(2), pages 181-200, February.
    3. Hair, Joe F. & Howard, Matt C. & Nitzl, Christian, 2020. "Assessing measurement model quality in PLS-SEM using confirmatory composite analysis," Journal of Business Research, Elsevier, vol. 109(C), pages 101-110.
    4. Scott C. Manley & Joseph F. Hair & Ralph I. Williams & William C. McDowell, 2021. "Essential new PLS-SEM analysis methods for your entrepreneurship analytical toolbox," International Entrepreneurship and Management Journal, Springer, vol. 17(4), pages 1805-1825, December.
    5. Fredrich, Viktor & Bouncken, Ricarda B. & Tiberius, Victor, 2022. "Dyadic business model convergence or divergence in alliances? – A configurational approach," Journal of Business Research, Elsevier, vol. 153(C), pages 300-308.
    6. Chen, R. & Chen, K. & Ou, Carol, 2023. "Facilitating interorganizational trust in strategic alliances by leveraging blockchain-based systems: Case studies of two eastern banks," Other publications TiSEM 85ecf99c-76f0-416e-9604-d, Tilburg University, School of Economics and Management.
    7. Huida Zhao & Jiaguo Liu & Guoqing Zhang, 2024. "Blockchain-driven operation strategy of financial supply chain under uncertain environment," International Journal of Production Research, Taylor & Francis Journals, vol. 62(8), pages 2982-3002, April.
    8. Wenqian Guo & Wenxue Lu & Xinran Gao & Feifei Cai, 2021. "How interpersonal ties affect interorganizational trust in construction projects: role differences and cross-level effects," Construction Management and Economics, Taylor & Francis Journals, vol. 39(11), pages 912-931, November.
    9. Isaac Kofi Mensah, 2020. "Impact of Government Capacity and E-Government Performance on the Adoption of E-Government Services," International Journal of Public Administration, Taylor & Francis Journals, vol. 43(4), pages 303-311, March.
    10. Woocheol Kim & Jiwon Park, 2017. "Examining Structural Relationships between Work Engagement, Organizational Procedural Justice, Knowledge Sharing, and Innovative Work Behavior for Sustainable Organizations," Sustainability, MDPI, vol. 9(2), pages 1-16, February.
    11. Kshetri, Nir, 2018. "1 Blockchain’s roles in meeting key supply chain management objectives," International Journal of Information Management, Elsevier, vol. 39(C), pages 80-89.
    12. Kamble, Sachin S. & Gunasekaran, Angappa & Sharma, Rohit, 2020. "Modeling the blockchain enabled traceability in agriculture supply chain," International Journal of Information Management, Elsevier, vol. 52(C).
    13. Samuel Brako & David Asante & Noah Boakye Akosah, 2016. "Investigating the Risks in the Pharmaceutical Supply Chain in Ghana," International Journal of Academic Research in Business and Social Sciences, Human Resource Management Academic Research Society, International Journal of Academic Research in Business and Social Sciences, vol. 6(6), pages 7-21, June.
    14. Sarkis, Joseph & Zhu, Qinghua & Lai, Kee-hung, 2011. "An organizational theoretic review of green supply chain management literature," International Journal of Production Economics, Elsevier, vol. 130(1), pages 1-15, March.
    15. Prajogo, Daniel & Olhager, Jan, 2012. "Supply chain integration and performance: The effects of long-term relationships, information technology and sharing, and logistics integration," International Journal of Production Economics, Elsevier, vol. 135(1), pages 514-522.
    16. Ranjay Gulati & Franz Wohlgezogen, 2023. "Can Purpose Foster Stakeholder Trust in Corporations?," Strategy Science, INFORMS, vol. 8(2), pages 270-287, June.
    17. Sandra Schruijer, 2020. "The Dynamics of Interorganizational Collaborative Relationships: Introduction," Administrative Sciences, MDPI, vol. 10(3), pages 1-9, August.
    18. Mohamed Ben-Daya & Elkafi Hassini & Zied Bahroun, 2019. "Internet of things and supply chain management: a literature review," International Journal of Production Research, Taylor & Francis Journals, vol. 57(15-16), pages 4719-4742, August.
    19. Maciel M. Queiroz & Dmitry Ivanov & Alexandre Dolgui & Samuel Fosso Wamba, 2022. "Impacts of epidemic outbreaks on supply chains: mapping a research agenda amid the COVID-19 pandemic through a structured literature review," Annals of Operations Research, Springer, vol. 319(1), pages 1159-1196, December.
    20. Pereira, Carla Roberta & Lago da Silva, Andrea & Tate, Wendy Lea & Christopher, Martin, 2020. "Purchasing and supply management (PSM) contribution to supply-side resilience," International Journal of Production Economics, Elsevier, vol. 228(C).
    21. Donati, Simone & Zappalà, Salvatore & González-Romá, Vicente, 2020. "The double-edge sword effect of interorganizational trust on involvement in interorganizational networks: The mediator role of affective commitment," European Management Journal, Elsevier, vol. 38(4), pages 613-622.
    22. Asamoah, D. & Agyei-Owusu, B. & Andoh-Baidoo, F.K. & Ayaburi, E., 2021. "Inter-organizational systems use and supply chain performance: Mediating role of supply chain management capabilities," International Journal of Information Management, Elsevier, vol. 58(C).
    23. Angappa Gunasekaran & Yahaya Y. Yusuf & Ezekiel O. Adeleye & Thanos Papadopoulos, 2018. "Agile manufacturing practices: the role of big data and business analytics with multiple case studies," International Journal of Production Research, Taylor & Francis Journals, vol. 56(1-2), pages 385-397, January.
    24. Fawcett, Stanley E. & Jones, Stephen L. & Fawcett, Amydee M., 2012. "Supply chain trust: The catalyst for collaborative innovation," Business Horizons, Elsevier, vol. 55(2), pages 163-178.
    25. Kaveh Azadeh & René De Koster & Debjit Roy, 2019. "Robotized and Automated Warehouse Systems: Review and Recent Developments," Transportation Science, INFORMS, vol. 53(4), pages 917-945, July.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Abdullah Kaid Al-Swidi & Mohammed A Al-Hakimi & Hussam Al Halbusi & Jaithen Abdullah Al Harbi & Hamood Mohammed Al-Hattami, 2024. "Does blockchain technology matter for supply chain resilience in dynamic environments? The role of supply chain integration," PLOS ONE, Public Library of Science, vol. 19(1), pages 1-22, January.
    2. Kongmanas Yavaprabhas & Mehrdokht Pournader & Stefan Seuring, 2023. "Blockchain as the “trust-building machine” for supply chain management," Annals of Operations Research, Springer, vol. 327(1), pages 49-88, August.
    3. Gillani, Fatima & Chatha, Kamran Ali & Jajja, Shakeel Sadiq & Cao, Dongmei & Ma, Xiao, 2024. "Unpacking Digital Transformation: Identifying key enablers, transition stages and digital archetypes," Technological Forecasting and Social Change, Elsevier, vol. 203(C).
    4. Panagiotis Trivellas & Georgios Malindretos & Panagiotis Reklitis, 2020. "Implications of Green Logistics Management on Sustainable Business and Supply Chain Performance: Evidence from a Survey in the Greek Agri-Food Sector," Sustainability, MDPI, vol. 12(24), pages 1-29, December.
    5. Li, Ying & Dai, Jing & Cui, Li, 2020. "The impact of digital technologies on economic and environmental performance in the context of industry 4.0: A moderated mediation model," International Journal of Production Economics, Elsevier, vol. 229(C).
    6. Susana G. Azevedo & Minelle E. Silva & João C. O. Matias & Gustavo P. Dias, 2018. "The Influence of Collaboration Initiatives on the Sustainability of the Cashew Supply Chain," Sustainability, MDPI, vol. 10(6), pages 1-29, June.
    7. Kumar Saurabh & Parijat Upadhyay & Neelam Rani, 2025. "Towards Blockchain Decentralized Autonomous Organizations (DAO) Design," Information Systems Frontiers, Springer, vol. 27(2), pages 659-681, April.
    8. Hazem Ahmed Khairy & Yehia Elzek & Nadir Aliane & Mohamed Fathy Agina, 2023. "Perceived Environmental Corporate Social Responsibility Effect on Green Perceived Value and Green Attitude in Hospitality and Tourism Industry: The Mediating Role of Environmental Well-Being," Sustainability, MDPI, vol. 15(6), pages 1-17, March.
    9. Li, Siyu & Huo, Baofeng & Han, Zhaojun, 2022. "A literature review towards theories and conceptual models of empirical studies on supply chain integration and performance," International Journal of Production Economics, Elsevier, vol. 250(C).
    10. Tao, Zhibin & Chao, Jiaxiao, 2024. "Unlocking new opportunities in the industry 4.0 era, exploring the critical impact of digital technology on sustainable performance and the mediating role of GSCM practices," Innovation and Green Development, Elsevier, vol. 3(3).
    11. Mohamed Fathy Agina & Hazem Ahmed Khairy & Mohamed A. Abdel Fatah & Youssef H. Manaa & Rabab M. Abdallah & Nadir Aliane & Jehad Afaneh & Bassam Samir Al-Romeedy, 2023. "Distributive Injustice and Work Disengagement in the Tourism and Hospitality Industry: Mediating Roles of the Workplace Negative Gossip and Organizational Cynicism," Sustainability, MDPI, vol. 15(20), pages 1-24, October.
    12. Reem M. Mashat & Safinaz H. Abourokbah & Mohammad Asif Salam, 2024. "Impact of Internet of Things Adoption on Organizational Performance: A Mediating Analysis of Supply Chain Integration, Performance, and Competitive Advantage," Sustainability, MDPI, vol. 16(6), pages 1-25, March.
    13. Kaustov Chakraborty & Arindam Ghosh & Saurabh Pratap, 2023. "Adoption of blockchain technology in supply chain operations: a comprehensive literature study analysis," Operations Management Research, Springer, vol. 16(4), pages 1989-2007, December.
    14. Sahebi, Iman Ghasemian & Mosayebi, Alireza & Masoomi, Behzad & Marandi, Fatemeh, 2022. "Modeling the enablers for blockchain technology adoption in renewable energy supply chain," Technology in Society, Elsevier, vol. 68(C).
    15. Yadav, Amit Kumar & Shweta, & Kumar, Dinesh, 2023. "Blockchain technology and vaccine supply chain: Exploration and analysis of the adoption barriers in the Indian context," International Journal of Production Economics, Elsevier, vol. 255(C).
    16. Sachin S. Kamble & Angappa Gunasekaran & Nachiappan Subramanian & Abhijeet Ghadge & Amine Belhadi & Mani Venkatesh, 2023. "Blockchain technology’s impact on supply chain integration and sustainable supply chain performance: evidence from the automotive industry," Annals of Operations Research, Springer, vol. 327(1), pages 575-600, August.
    17. Hazem Ahmed Khairy & Asier Baquero & Bassam Samir Al-Romeedy, 2023. "The Effect of Transactional Leadership on Organizational Agility in Tourism and Hospitality Businesses: The Mediating Roles of Organizational Trust and Ambidexterity," Sustainability, MDPI, vol. 15(19), pages 1-21, September.
    18. Al-Omoush, Khaled Saleh & de Lucas, Antonio & del Val, Maria Teresa, 2023. "The role of e-supply chain collaboration in collaborative innovation and value-co creation," Journal of Business Research, Elsevier, vol. 158(C).
    19. Emmanuel Gyamera & Ivy Eklemet, 2024. "Auditing Services and SME Financial Performance: The Moderating Role of Information Technology," Bulletin of Applied Economics, Risk Market Journals, vol. 11(2), pages 15-30.
    20. Petar Radanliev, 2024. "The rise and fall of cryptocurrencies: defining the economic and social values of blockchain technologies, assessing the opportunities, and defining the financial and cybersecurity risks of the Metave," Financial Innovation, Springer;Southwestern University of Finance and Economics, vol. 10(1), pages 1-34, December.

    More about this item

    Keywords

    ;
    ;
    ;
    ;
    ;

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:spr:futbus:v:11:y:2025:i:1:d:10.1186_s43093-025-00538-2. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sonal Shukla or Springer Nature Abstracting and Indexing (email available below). General contact details of provider: http://www.springer.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.