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Multivariate analysis of determinants of Internet banking use in European Union countries

Author

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  • Ksenija Dumičić

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  • Anita Čeh Časni
  • Irena Palić

Abstract

The main objective of the paper is to analyse the determinants of Internet banking use in European Union countries based on EUROSTAT data for 2011. The considered determinants of Internet banking use are selected in line with relevant theoretical and empirical research and submitted to factor analysis which yielded two factors. The first extracted factor comprises Information and Communication Technology (ICT) infrastructure, i.e. broadband penetration rate and level of Internet access. The second factor comprises individuals’ level of Internet skills and GDP per capita. On the basis of the two mentioned factors, European Union countries are grouped into two clusters using cluster analysis. In order to analyse the impact of selected variables, a multiple regression analysis of Internet banking use is performed using extracted factors as independent variables. The regression analysis shows that an increase in ICT infrastructure leads to an increase in Internet banking use. Copyright Springer-Verlag Berlin Heidelberg 2015

Suggested Citation

  • Ksenija Dumičić & Anita Čeh Časni & Irena Palić, 2015. "Multivariate analysis of determinants of Internet banking use in European Union countries," Central European Journal of Operations Research, Springer;Slovak Society for Operations Research;Hungarian Operational Research Society;Czech Society for Operations Research;Österr. Gesellschaft für Operations Research (ÖGOR);Slovenian Society Informatika - Section for Operational Research;Croatian Operational Research Society, vol. 23(3), pages 563-578, September.
  • Handle: RePEc:spr:cejnor:v:23:y:2015:i:3:p:563-578
    DOI: 10.1007/s10100-014-0371-6
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    References listed on IDEAS

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    1. Elza Jurun & Snježana Pivac, 2011. "Comparative regional GDP analysis: case study of Croatia," Central European Journal of Operations Research, Springer;Slovak Society for Operations Research;Hungarian Operational Research Society;Czech Society for Operations Research;Österr. Gesellschaft für Operations Research (ÖGOR);Slovenian Society Informatika - Section for Operational Research;Croatian Operational Research Society, vol. 19(3), pages 319-335, September.
    2. Nenovski, Tome & Delova Jolevska, Evica & Andovski, Ilija, 2011. "Banking services in terms of changing environment: the case of Macedonia," MPRA Paper 45929, University Library of Munich, Germany.
    3. Henry Kaiser, 1970. "A second generation little jiffy," Psychometrika, Springer;The Psychometric Society, vol. 35(4), pages 401-415, December.
    4. Francesca Arnaboldi & Peter Claeys, 2008. "Internet Banking in Europe: a comparative analysis," IREA Working Papers 200811, University of Barcelona, Research Institute of Applied Economics, revised Sep 2008.
    5. Henry Kaiser, 1974. "An index of factorial simplicity," Psychometrika, Springer;The Psychometric Society, vol. 39(1), pages 31-36, March.
    6. Anssi Mattila & Minna Mattila, 2005. "How perceived security appears in the commercialisation of internet banking," International Journal of Financial Services Management, Inderscience Enterprises Ltd, vol. 1(1), pages 89-101.
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    Cited by:

    1. Tibor Csendes & Lidija Zadnik Stirn & Janez Žerovnik, 2015. "Editorial," Central European Journal of Operations Research, Springer;Slovak Society for Operations Research;Hungarian Operational Research Society;Czech Society for Operations Research;Österr. Gesellschaft für Operations Research (ÖGOR);Slovenian Society Informatika - Section for Operational Research;Croatian Operational Research Society, vol. 23(3), pages 523-525, September.

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