IDEAS home Printed from https://ideas.repec.org/a/spr/binfse/v67y2025i2d10.1007_s12599-024-00874-7.html
   My bibliography  Save this article

Behind Videoconferencing Fatigue at Work

Author

Listed:
  • Olga Abramova

    (University of Potsdam)

  • Margarita Gladkaya

    (University of Potsdam)

Abstract

A remarkable peculiarity of videoconferencing (VC) applications – the self-view – a.k.a. digital mirror, is examined as a potential reason behind the voiced exhaustion among users. This work draws on technostress research and objective self-awareness theory and proposes the communication role (sender vs. receiver) as an interaction variable. We report the results of two studies among European employees (n1 = 176, n2 = 253) with a one-year time lag. A higher frequency of self-view in a VC when receiving a message, i.e., listening to others, indirectly increases negative affect (study 1 & 2) and exhaustion (study 2) via the increased state of public self-awareness. Self-viewing in the role of message sender, e.g., as an online presenter, also increases public self-awareness, but its overall effects are less harmful. As for individual differences, users predisposed to public self-consciousness were more concerned with how other VC participants perceived them. Gender effects were insignificant.

Suggested Citation

  • Olga Abramova & Margarita Gladkaya, 2025. "Behind Videoconferencing Fatigue at Work," Business & Information Systems Engineering: The International Journal of WIRTSCHAFTSINFORMATIK, Springer;Gesellschaft für Informatik e.V. (GI), vol. 67(2), pages 227-245, April.
    • Handle: RePEc:spr:binfse:v:67:y:2025:i:2:d:10.1007_s12599-024-00874-7
    DOI: 10.1007/s12599-024-00874-7
    as

    Download full text from publisher

    File URL: http://link.springer.com/10.1007/s12599-024-00874-7
    File Function: Abstract
    Download Restriction: Access to the full text of the articles in this series is restricted.
    File URL: https://libkey.io/10.1007/s12599-024-00874-7?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to

    for a different version of it.

    References listed on IDEAS

    as
    1. T. S. Ragu-Nathan & Monideepa Tarafdar & Bhanu S. Ragu-Nathan & Qiang Tu, 2008. "The Consequences of Technostress for End Users in Organizations: Conceptual Development and Empirical Validation," Information Systems Research, INFORMS, vol. 19(4), pages 417-433, December.
    2. Benlian, Alexander & Klumpe, Johannes & Hinz, Oliver, 2020. "Mitigating the Intrusive Effects of Smart Home Assistants by using Anthropomorphic Design Features: A Multi-Method Investigation," Publications of Darmstadt Technical University, Institute for Business Studies (BWL) 112151, Darmstadt Technical University, Department of Business Administration, Economics and Law, Institute for Business Studies (BWL).
    3. Svea Luebstorf & Joseph A. Allen & Emilee Eden & William S. Kramer & Roni Reiter-Palmon & Nale Lehmann-Willenbrock, 2023. "Digging into “Zoom Fatigue”: A Qualitative Exploration of Remote Work Challenges and Virtual Meeting Stressors," Merits, MDPI, vol. 3(1), pages 1-16, February.
    4. Christian Maier & Sven Laumer & Jakob Wirth & Tim Weitzel, 2019. "Technostress and the hierarchical levels of personality: a two-wave study with multiple data samples," European Journal of Information Systems, Taylor & Francis Journals, vol. 28(5), pages 496-522, September.
    5. Christian Maier & Sven Laumer & Andreas Eckhardt & Tim Weitzel, 2015. "Giving too much social support: social overload on social networking sites," European Journal of Information Systems, Taylor & Francis Journals, vol. 24(5), pages 447-464, September.
    6. Xinshu Zhao & John G. Lynch & Qimei Chen, 2010. "Reconsidering Baron and Kenny: Myths and Truths about Mediation Analysis," Journal of Consumer Research, Journal of Consumer Research Inc., vol. 37(2), pages 197-206, August.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Wondwesen Tafesse & Mary Precy Aguilar & Sabaa Sayed & Urwa Tariq, 2024. "Digital Overload, Coping Mechanisms, and Student Engagement: An Empirical Investigation Based on the S-O-R Framework," SAGE Open, , vol. 14(1), pages 21582440241, March.
    2. Khedhaouria, Anis & Montani, Francesco & Jamal, Arshad & Hussain Shah, Mahmood, 2024. "Consequences of technostress for users in remote (home) work contexts during a time of crisis: The buffering role of emotional social support," Technological Forecasting and Social Change, Elsevier, vol. 199(C).
    3. Nascimento, Lígia & Correia, Manuela Faia & Califf, Christopher B., 2024. "Towards a bright side of technostress in higher education teachers: Identifying several antecedents and outcomes of techno-eustress," Technology in Society, Elsevier, vol. 76(C).
    4. Christian Maier & Sven Laumer & Jason Bennett Thatcher & Jakob Wirth & Tim Weitzel, 2022. "Trial-Period Technostress: A Conceptual Definition and Mixed-Methods Investigation," Information Systems Research, INFORMS, vol. 33(2), pages 489-514, June.
    5. Eva Ariño-Mateo & Matías Arriagada Venegas & Carlos Mora-Luis & David Pérez-Jorge, 2024. "The level of conscientiousness trait and technostress: a moderated mediation model," Palgrave Communications, Palgrave Macmillan, vol. 11(1), pages 1-9, December.
    6. K Akdim & Luis V. Casaló, 2023. "Perceived value of AI-based recommendations service: the case of voice assistants," Service Business, Springer;Pan-Pacific Business Association, vol. 17(1), pages 81-112, March.
    7. Athina Ioannou & Mark Lycett & Alaa Marshan, 2024. "The Role of Mindfulness in Mitigating the Negative Consequences of Technostress," Information Systems Frontiers, Springer, vol. 26(2), pages 523-549, April.
    8. Hanna Krasnova & Thomas Widjaja & Peter Buxmann & Helena Wenninger & Izak Benbasat, 2015. "Research Note—Why Following Friends Can Hurt You: An Exploratory Investigation of the Effects of Envy on Social Networking Sites among College-Age Users," Information Systems Research, INFORMS, vol. 26(3), pages 585-605, September.
    9. Michelle Berger & Ricarda Schäfer & Marco Schmidt & Christian Regal & Henner Gimpel, 2024. "How to prevent technostress at the digital workplace: a Delphi study," Journal of Business Economics, Springer, vol. 94(7), pages 1051-1113, October.
    10. Diller, Heike & Jeffrey, Stephen & Fiedler, Marina, 2016. "Searching for the silver linings of techno-invasion," Passauer Diskussionspapiere, Betriebswirtschaftliche Reihe B-22-16, University of Passau, Faculty of Business and Economics.
    11. Okazaki, Shintaro & Schuberth, Florian & Tagashira, Takumi & Andrade, Victoria, 2021. "Sneaking the dark side of brand engagement into Instagram: The dual theory of passion," Journal of Business Research, Elsevier, vol. 130(C), pages 493-505.
    12. Abir Dhaouadi & Anis Khedhaouria & Neila Boulila, 2024. "The Adverse Consequences of Technostress on Strain and Turnover Intentions Among Auditors: The Mitigating Effect of Segmentation Mindset," Journal of Accounting and Management Information Systems, Faculty of Accounting and Management Information Systems, The Bucharest University of Economic Studies, vol. 23(3), pages 551-570, September.
    13. Tang, Zhenya & Xue, Botong & Luo, Xin (Robert) & Zhou, Yang, 2024. "Antecedents and consequences of social media group users' fatigue: A mixed-methods study under educational context," Technological Forecasting and Social Change, Elsevier, vol. 207(C).
    14. S. Arunachalam & Sridhar N. Ramaswami & Pol Herrmann & Doug Walker, 2018. "Innovation pathway to profitability: the role of entrepreneurial orientation and marketing capabilities," Journal of the Academy of Marketing Science, Springer, vol. 46(4), pages 744-766, July.
    15. Bilgihan, Anil & Madanoglu, Melih & Ricci, Peter, 2016. "Service attributes as drivers of behavioral loyalty in casinos: The mediating effect of attitudinal loyalty," Journal of Retailing and Consumer Services, Elsevier, vol. 31(C), pages 14-21.
    16. Kareklas, Ioannis & Muehling, Darrel D. & King, Skyler, 2019. "The effect of color and self-view priming in persuasive communications," Journal of Business Research, Elsevier, vol. 98(C), pages 33-49.
    17. Ashish Arora & Michelle Gittelman & Sarah Kaplan & John Lynch & Will Mitchell & Nicolaj Siggelkow & Aaron K. Chatterji & Michael Findley & Nathan M. Jensen & Stephan Meier & Daniel Nielson, 2016. "Field experiments in strategy research," Strategic Management Journal, Wiley Blackwell, vol. 37(1), pages 116-132, January.
    18. Xinyi Wang & Xiaofan Yu, 2024. "Art Students’ Technostress, Perceived Usefulness, Satisfaction, and Continuance Intention to Use Mobile Educational Applications," SAGE Open, , vol. 14(2), pages 21582440241, June.
    19. Yi Yong Lee & Chin Lay Gan & Tze Wei Liew, 2023. "Thwarting Instant Messaging Phishing Attacks: The Role of Self-Efficacy and the Mediating Effect of Attitude towards Online Sharing of Personal Information," IJERPH, MDPI, vol. 20(4), pages 1-23, February.
    20. FeCheng Ma & Farhan Khan & Kashif Ullah Khan & Si XiangYun, 2021. "Investigating the Impact of Information Technology, Absorptive Capacity, and Dynamic Capabilities on Firm Performance: An Empirical Study," SAGE Open, , vol. 11(4), pages 21582440211, November.

    More about this item

    Keywords

    ;
    ;
    ;
    ;
    ;
    ;

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:spr:binfse:v:67:y:2025:i:2:d:10.1007_s12599-024-00874-7. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sonal Shukla or Springer Nature Abstracting and Indexing (email available below). General contact details of provider: http://www.springer.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.