IDEAS home Printed from https://ideas.repec.org/a/spr/annopr/v328y2023i1d10.1007_s10479-023-05244-2.html
   My bibliography  Save this article

Development of a new personalized staff-scheduling method with a work-life balance perspective: case of a hospital

Author

Listed:
  • Halil İbrahim Koruca

    (Suleyman Demirel University)

  • Murat Serdar Emek

    (Akdeniz University)

  • Esra Gulmez

    (Momentum BT)

Abstract

Burnout rates and dissatisfaction among healthcare workers remain high due to long working hours. One possible solution to this problem is to let them choose their weekly working hours and starting times in order to achieve a work-life balance. Moreover, a scheduling process that responds to changing healthcare demands at different times of the day should increase work efficiency in hospitals. In this study, a methodology and software were developed to schedule hospital personnel, taking into account their preferences regarding working hours and starting time. The software also allows the hospital management to determine the number of staff needed at different times of the day. Three methods and five working-time scenarios characterized by different divisions of working time are proposed to solve the scheduling problem. The Seniority score Priority assignment Method appoints personnel prioritizing seniority, whereas the newly developed Balanced and Fair assignment Method and Genetic Algorithm Method aim for a more nuanced distribution. The methods proposed were applied to physicians in the internal diseases department in a specific hospital. Weekly/monthly scheduling of all employees was carried out with the software. The results of scheduling factoring in work-life balance, and the performances of algorithms are shown for the hospital where the application was trialled.

Suggested Citation

  • Halil İbrahim Koruca & Murat Serdar Emek & Esra Gulmez, 2023. "Development of a new personalized staff-scheduling method with a work-life balance perspective: case of a hospital," Annals of Operations Research, Springer, vol. 328(1), pages 793-820, September.
    • Handle: RePEc:spr:annopr:v:328:y:2023:i:1:d:10.1007_s10479-023-05244-2
    DOI: 10.1007/s10479-023-05244-2
    as

    Download full text from publisher

    File URL: http://link.springer.com/10.1007/s10479-023-05244-2
    File Function: Abstract
    Download Restriction: Access to the full text of the articles in this series is restricted.
    File URL: https://libkey.io/10.1007/s10479-023-05244-2?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    References listed on IDEAS

    as
    1. Erdogan, Nuh & Pamucar, Dragan & Kucuksari, Sadik & Deveci, Muhammet, 2021. "An integrated multi-objective optimization and multi-criteria decision-making model for optimal planning of workplace charging stations," Applied Energy, Elsevier, vol. 304(C).
    2. Maenhout, Broos & Vanhoucke, Mario, 2013. "An integrated nurse staffing and scheduling analysis for longer-term nursing staff allocation problems," Omega, Elsevier, vol. 41(2), pages 485-499.
    3. Damcı-Kurt, Pelin & Zhang, Minjiao & Marentay, Brian & Govind, Nirmal, 2019. "Improving physician schedules by leveraging equalization: Cases from hospitals in U.S," Omega, Elsevier, vol. 85(C), pages 182-193.
    4. E. Veen & J. L. Hurink & J. M. J. Schutten & S. T. Uijland, 2016. "A flexible iterative improvement heuristic to support creation of feasible shift rosters in self-rostering," Annals of Operations Research, Springer, vol. 239(1), pages 189-206, April.
    5. Wright, P. Daniel & Mahar, Stephen, 2013. "Centralized nurse scheduling to simultaneously improve schedule cost and nurse satisfaction," Omega, Elsevier, vol. 41(6), pages 1042-1052.
    6. Marta Rocha & José Oliveira & Maria Carravilla, 2014. "A constructive heuristic for staff scheduling in the glass industry," Annals of Operations Research, Springer, vol. 217(1), pages 463-478, June.
    7. Dominic J. Breuer & Shashank Kapadia & Nadia Lahrichi & James C. Benneyan, 2022. "Joint robust optimization of bed capacity, nurse staffing, and care access under uncertainty," Annals of Operations Research, Springer, vol. 312(2), pages 673-689, May.
    8. Yongjian Li & Jian Chen & Xiaoqiang Cai, 2007. "An integrated staff-sizing approach considering feasibility of scheduling decision," Annals of Operations Research, Springer, vol. 155(1), pages 361-390, November.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Damcı-Kurt, Pelin & Zhang, Minjiao & Marentay, Brian & Govind, Nirmal, 2019. "Improving physician schedules by leveraging equalization: Cases from hospitals in U.S," Omega, Elsevier, vol. 85(C), pages 182-193.
    2. Tohidi, Mohammad & Kazemi Zanjani, Masoumeh & Contreras, Ivan, 2021. "A physician planning framework for polyclinics under uncertainty," Omega, Elsevier, vol. 101(C).
    3. Jose Pedro Garcia-Sabater & Julien Maheut & Angel Ruiz & Julio Juan Garcia-Sabater, 2020. "A Framework for Capacity and Operations Planning in Services Organizations Employing Workers with Intellectual Disabilities," Sustainability, MDPI, vol. 12(22), pages 1-17, November.
    4. He, Fang & Chaussalet, Thierry & Qu, Rong, 2019. "Controlling understaffing with conditional Value-at-Risk constraint for an integrated nurse scheduling problem under patient demand uncertainty," Operations Research Perspectives, Elsevier, vol. 6(C).
    5. Turhan, Aykut Melih & Bilgen, Bilge, 2022. "A mat-heuristic based solution approach for an extended nurse rostering problem with skills and units," Socio-Economic Planning Sciences, Elsevier, vol. 82(PB).
    6. Örmeci, E. Lerzan & Salman, F. Sibel & Yücel, Eda, 2014. "Staff rostering in call centers providing employee transportation," Omega, Elsevier, vol. 43(C), pages 41-53.
    7. Ağralı, Semra & Taşkın, Z. Caner & Ünal, A. Tamer, 2017. "Employee scheduling in service industries with flexible employee availability and demand," Omega, Elsevier, vol. 66(PA), pages 159-169.
    8. Van den Bergh, Jorne & Beliën, Jeroen & De Bruecker, Philippe & Demeulemeester, Erik & De Boeck, Liesje, 2013. "Personnel scheduling: A literature review," European Journal of Operational Research, Elsevier, vol. 226(3), pages 367-385.
    9. Komarudin & Tim De Feyter & Marie-Anne Guerry & Greet Vanden Berghe, 2020. "The extended roster quality staffing problem: addressing roster quality variation within a staffing planning period," Journal of Scheduling, Springer, vol. 23(2), pages 253-264, April.
    10. Fügener, Andreas & Pahr, Alexander & Brunner, Jens O., 2018. "Mid-term nurse rostering considering cross-training effects," International Journal of Production Economics, Elsevier, vol. 196(C), pages 176-187.
    11. Pei, Zhi & Dai, Xu & Yuan, Yilun & Du, Rui & Liu, Changchun, 2021. "Managing price and fleet size for courier service with shared drones," Omega, Elsevier, vol. 104(C).
    12. Verónica Anadón Martínez & Andreas Sumper, 2023. "Planning and Operation Objectives of Public Electric Vehicle Charging Infrastructures: A Review," Energies, MDPI, vol. 16(14), pages 1-41, July.
    13. Wang, Fan & Zhang, Chao & Zhang, Hui & Xu, Liang, 2021. "Short-term physician rescheduling model with feature-driven demand for mental disorders outpatients," Omega, Elsevier, vol. 105(C).
    14. Komarudin, & Guerry, Marie-Anne & De Feyter, Tim & Vanden Berghe, Greet, 2013. "The roster quality staffing problem – A methodology for improving the roster quality by modifying the personnel structure," European Journal of Operational Research, Elsevier, vol. 230(3), pages 551-562.
    15. Akbarzadeh, Babak & Moslehi, Ghasem & Reisi-Nafchi, Mohammad & Maenhout, Broos, 2019. "The re-planning and scheduling of surgical cases in the operating room department after block release time with resource rescheduling," European Journal of Operational Research, Elsevier, vol. 278(2), pages 596-614.
    16. Olivella, Jordi & Nembhard, David, 2016. "Calibrating cross-training to meet demand mix variation and employee absence," European Journal of Operational Research, Elsevier, vol. 248(2), pages 462-472.
    17. de la Torre, R. & Lusa, A. & Mateo, M., 2016. "A MILP model for the long term academic staff size and composition planning in public universities," Omega, Elsevier, vol. 63(C), pages 1-11.
    18. Eun, Joonyup & Kim, Sang-Phil & Yih, Yuehwern & Tiwari, Vikram, 2019. "Scheduling elective surgery patients considering time-dependent health urgency: Modeling and solution approaches," Omega, Elsevier, vol. 86(C), pages 137-153.
    19. Cardoso, Teresa & Oliveira, Mónica Duarte & Barbosa-Póvoa, Ana & Nickel, Stefan, 2016. "Moving towards an equitable long-term care network: A multi-objective and multi-period planning approach," Omega, Elsevier, vol. 58(C), pages 69-85.
    20. Defraeye, Mieke & Van Nieuwenhuyse, Inneke, 2016. "Staffing and scheduling under nonstationary demand for service: A literature review," Omega, Elsevier, vol. 58(C), pages 4-25.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:spr:annopr:v:328:y:2023:i:1:d:10.1007_s10479-023-05244-2. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sonal Shukla or Springer Nature Abstracting and Indexing (email available below). General contact details of provider: http://www.springer.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.